All reviews

Rating Breakdown

  • 5
    92% (2,746 ratings)
  • 4
    6% (183 ratings)
  • 3
    1% (16 ratings)
  • 2
    0% (11 ratings)
  • 1
    1% (41 ratings)

Reviews with Text

  • 100% (2,991)
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5 / 5 Share

Feb. 25, 2021

Very happy with the service provided by Karol and the team at OneSaas. They were quick to respond and very friendly.

Using app

10 months

Total reviews

3

Average rating

3.7

5 / 5 Share

Feb. 25, 2021

Excellent help from Karol today - We are in our trial period thus far, and so far just the customer service in itself is convincing us we should stick with it! Thank you!!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 18, 2021

I am in a trial period for this product but so far I love this product. The customer service by Ronnie and others have been great. He was able to help me map my payments quickly.

Using app

About 7 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 17, 2021

It is frustrated to have issues to sync my sale receipts into QBO. However, the support team is so awsome and helped me get problem solved in no time. Troy offered great support to me and explain what happened behind the screen. Love this app

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 17, 2021

Amazing customer service! I had difficulty with initial setup and had to contact customer service multiple times. They answered immediately on chat and were very helpful. Thank you!

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 17, 2021

Great app providing a level of flexibility that one could only wish for. Suits our business model perfectly. And for our particularly quirky set up Dean had all the answers. Great job by all.

Using app

24 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 11, 2021

So far this app is exactly what I needed! Karol has been so helpful with fixing a few issues with products duplicating in my inventory, but it was a simple fix! FYI, enter inventory into Shopify 1st and you won't have these issues! :) Thank you Karol for being so fast, patient, and kind!

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 10, 2021

Just downloaded and in the process of testing this app. Chatted with Marck and he helped me with a couple of things and gave me some links to help prepare us to get started.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 9, 2021

I was unsure and didn't think any app would be able to export Shopify orders into my Quickbooks Online account, but this app made that possible with very low effort. I recently had to disconnect and connect the app to a new Quickbooks Online account and everything worked as expected. This app has saved me a lot of time and for the most part has a lot of features that provide flexibility on what orders you want to import automatically. Karol on the support team was very helpful as well and made my transition seamless.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 9, 2021

Dean in customer support was so quick and responsive today! The problem I'd spent hours trying to fix myself was resolved in a matter of minutes. Appreciate good and knowledgeable customer service!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 8, 2021

I was struggling with integrating the sales transactions and fees and Marck was great to guide me through. He seemed well versed and got me on the way.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 5, 2021

I was so lost and Karol came to help me! Thank you so much with answer my questions and was very patient with someone just starting out.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 4, 2021

I use this app to send my sales and payment info from Shopify to Quickbooks Online. I was having problems syncing certain invoices and Troy was able to fix the issues in literally less than 3 minutes, as well as explain why I was having the problems. He invited me to contact them any time I run into a snag, and I felt totally taken care of. Thank you Troy!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 27, 2021

Was having issues with invoices exporting into quick books and Troy quickly fixed the issue we were having. Awesome to deal with!

Using app

About 19 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 27, 2021

The support from OneSaas is phenomenal. I've dealt with Vince in particular a couple of times when I had questions about how OneSaas and Quickbooks Online interact and Vince has been incredible to deal with every time. Vince is very pleasant, thorough and to the point, while still being attentive. I am very pleased with this application, its integration with QBO, and ongoing company support and would hands down recommend it to others.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

June 24, 2021

We are using this app to pull orders from shopify to QBO. Whenever I have issues I use the chat function. All the customer service reps are fantastic, but wanted to give a shout out to Paul today who helped solve a few issues and helped me better understand the flow of data. Thank you so much Paul.

Using app

11 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 6, 2021

Rafael has been very helpful when setting up the app. Very kind, a lot of patience and willingness. I recommend him. I am very happy with the configurations made

Using app

9 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 6, 2021

I just started using this app and some of the settings were beyond my knowledge. The customer service rep, Dean, was absolutely fantastic in helping correct my issues.

Using app

About 21 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 5, 2021

Great service from Marck. He was incredibly patient and generous with the info he shared, like all reps so far.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 15, 2020

I found this app to be really useful and great for saving time. Their customer service is outstanding. Worked with Vince a couple times and found him to be very responsive, knowledgeable and patient.

Using app

13 days

Total reviews

1

Average rating

5.0