QuickBooks Online Global

March 3, 2020

I wanted to write a review of the customer service I just received from Troy. In a word, it was EXCELLENT!! I had way more questions than any of the articles you send out could answer, and so Troy created a screen-share, and I was able to ask specific questions and understand how OneSaas conveys information from Shopify to QBO. It makes sense now, and I feel I can support the owner of Federal and Black, as I am her Accountant. It also means that I can support other Shopify business owners and will definitely suggest they use OneSaas to convey information rather than the other applications. Troy impressed me with how much he knew, and it was easy to work with him. If OneSaas could build up a team of customer service reps like him that you could actively call into (if that is affordable), it could help OneSaas grow. Again, I am thankful and appreciative for all Troy helped me with, and guided me through, and I look forward to being able to keep great records with my client. -Michael

March 2, 2020

I had questions in set-up and Troy walked me through what I needed to know and did a fantastic job in doing so. Excellent!

March 2, 2020

So far so good. We're figuring it all out. Thus far support has been very responsive! Thanks for your help...

Feb. 26, 2020

This is a great solution, made better by Ronnie being extremely patient and helpful assisting me with my setup queries.

Feb. 20, 2020

Thank you for Karol. I have an issue with Shopify but she solves everything very quickly. I like it !!!

June 29, 2023

The customer service reps who help out are AMAZING! I have worked with Ben many times and he is EXTRAORDINARY! They fix any problems, that are MOSTLY made by "ourselves" because we are not clear how the whole thing works. THEN, when they fix a broken element for you they TEACH you what it is you did wrong by the EXAMPLE! LOVE IT. They are FAST! Thanks so much for all your SUPER FAST help! I have worked with Sherwan, Marck, Rafael and Vincent and they are ALL Super AWESOME! Thanks again! YOU GUYS are why I use OneSaas! Today Paul helped me out with a big problem that I self created. They are BRILLIANT FAST and SUPER NICE!

Feb. 13, 2020

Vince from onesaas has offered great help and service. All the issues were sorted in such short time. Strongly recommended this app and service. It save me lots of time to do the stocktake.

Feb. 12, 2020

Hazel was an absolute star!!! She was kind and patient with helping us migrate to the new platform. Absolutely outstanding service. 5 STARS!!!!

Feb. 10, 2020

Vince really helped me! It was a long chat getting things set up. Please note that if you want all your items itemized to reconcile, you need an additional accounting app! He was very patient!

Feb. 5, 2020

Getting set up was easy and well worth the initial trial period to see if the app is right for you/your business. The thing that gives OneSaas a 5 star rating is the customer service. I had a few sync issues that were slowing us down and kept us from getting the most out of the app. I just spent about 30 minutes chatting with Karol who walked me through the process to get it all set up properly. So helpful and absolutely great to work with. There are many apps out there that do similar things but customer service is king in my eyes. Thanks for all the help Karol!

July 12, 2020

Wonderful experience. Not only is the app very intelligent the customer service is even better. They're always there to help with fast and knowledgable service to resolve issues on the spot. I've reached out several times and always to friendly service. Most recently, Karol and Ronnie have been a fantastic help. Thank you!

Jan. 28, 2020

Just signed up on the app. Had some syncing difficulties but Hazel was really good walking me through and helping me to get it working properly.

Jan. 22, 2020

great support! fast, glad to help, friendly, it's not always easy to set up everything for a new software, but they are there to help!

Jan. 21, 2020

Hazel from customer support was extremely helpful and quick to respond. We are integrating our Shopify store with QBO, and she made the process really easy to understand.

May 25, 2022

David did an awesome job helping me with our critical sync issues. Super patient and professional to work with!

Jan. 17, 2020

Just figuring the App out still, but so far Hazel has been so helpful! Thank you Hazel! Will need some more time to make sure app works etc, but so far, happy.

Jan. 17, 2020

Great support from all the team! quick online response to resolve technical problems related to sync issues. Thanks Karol!

July 1, 2021

7/1/21 - Had another issue (Self created) again.... Worked with Dean and man, I tell you what, these guys are AMAZING. Super quick response time got right to the issue and helped me with a fix. What an amazing team, thank you for making it so painless!!!! I am using this app to integrate my existing QBO system to my new shopify store. Had some hurdles (self created) that I needed some assistance with. I used the chat support in the app and spoke to Rafael. He was more than accommodating, and helped me understand the process that I had to go through to get things to work correctly. Very helpful! Good support and customer service is most important to me when I am having issues. OneSaas has been there to help.

Jan. 3, 2020

Had issues with figuring out where to start and properly set up the app but Ronnie helped us out and so far so good

Dec. 20, 2019

Just finished a chat with Vincet l and He was great. Fast, knowledgable and nice. I would recommend this app