QuickBooks Online

April 2, 2020

Awesome client support, as always! Thank you, Ronnie! .

April 1, 2020

They were really helpful especially Sherwin. He was very patient and walked me through all of my concerns. Thank you!

April 7, 2020

OneSaas has been my saving grace for years. Automatically syncs all of my orders and payments which leaves me more time for the customers and daily running. Vince and Karol are always a massive help and is ready to answer any questions I have in an amazing reply window. 5 Stars from me.

March 19, 2020

Great customer service - Hazel was excellent - thoroughly impressed by her prompt and knowledgeable responses! I recommend the app

March 18, 2020

Contacted OneSaas support for a very strange problem where non-inventory items were converting to services in QBO somehow. I received prompt service on chat, and the developers looked into it promptly. The problem was resolved by OneSaas and it wasn't even their App that was causing the problem. Great follow-up & knowledgeable support. Thanks to Johnny, and Troy, and the Development team who looked into this...Great Job!

March 24, 2020

Awesome support! Hazel really helped me with the sync and provided amazing support that solved our sync problem. There's a wide room for improvement for this app but so far it has been serving its purpose. Thanks OneSaaS and Hazel! Awesome job guys! ____________ Had to contact support again 03/24/2020 because of sync problem.. To the Dev team, please check inventory level sync QB to Shopify it seems that it has a bug when reimporting products. Thanks Rafael for your help. All is good now. But I hope I don't need to contact support the next time I sync my products since it is one of you app's feature. Thank you!

March 9, 2020

Ronnie was super helpful and helped me step by step and answer any and all the questions i had to get my intial workflow setup. they even sync some orders to my QBO account. Thanks again Ronnie!

March 5, 2020

The Support from Karol about the configuration settings was amazing. Thanks a lot Karol. Great work!

Sept. 16, 2020

Sherwin was amazing, offered good solutions and even offered to perform some updates for us on the spot, at 11PM, perfect score from me!

July 1, 2020

This app has the best customer service of any app I have worked with. This has saved an incredible amount of time and even more important it has reduced human errors in transferring invoices. I have worked with many of the customer service reps and they have all been amazing, but the most recent was Karol and wow she made things so easy to understand and helped iron some things out. Without a doubt this app is great for what it does. Take the free trial and work with the customer service to get it set up properly! Rafael is amazing too! I am going to just keep adding everyone I speak with because they are all amazing!

March 3, 2020

I wanted to write a review of the customer service I just received from Troy. In a word, it was EXCELLENT!! I had way more questions than any of the articles you send out could answer, and so Troy created a screen-share, and I was able to ask specific questions and understand how OneSaas conveys information from Shopify to QBO. It makes sense now, and I feel I can support the owner of Federal and Black, as I am her Accountant. It also means that I can support other Shopify business owners and will definitely suggest they use OneSaas to convey information rather than the other applications. Troy impressed me with how much he knew, and it was easy to work with him. If OneSaas could build up a team of customer service reps like him that you could actively call into (if that is affordable), it could help OneSaas grow. Again, I am thankful and appreciative for all Troy helped me with, and guided me through, and I look forward to being able to keep great records with my client. -Michael

March 2, 2020

I had questions in set-up and Troy walked me through what I needed to know and did a fantastic job in doing so. Excellent!

March 2, 2020

So far so good. We're figuring it all out. Thus far support has been very responsive! Thanks for your help...

Feb. 26, 2020

This is a great solution, made better by Ronnie being extremely patient and helpful assisting me with my setup queries.

Feb. 20, 2020

Thank you for Karol. I have an issue with Shopify but she solves everything very quickly. I like it !!!

June 29, 2023

The customer service reps who help out are AMAZING! I have worked with Ben many times and he is EXTRAORDINARY! They fix any problems, that are MOSTLY made by "ourselves" because we are not clear how the whole thing works. THEN, when they fix a broken element for you they TEACH you what it is you did wrong by the EXAMPLE! LOVE IT. They are FAST! Thanks so much for all your SUPER FAST help! I have worked with Sherwan, Marck, Rafael and Vincent and they are ALL Super AWESOME! Thanks again! YOU GUYS are why I use OneSaas! Today Paul helped me out with a big problem that I self created. They are BRILLIANT FAST and SUPER NICE!

Feb. 13, 2020

Vince from onesaas has offered great help and service. All the issues were sorted in such short time. Strongly recommended this app and service. It save me lots of time to do the stocktake.

Feb. 12, 2020

Hazel was an absolute star!!! She was kind and patient with helping us migrate to the new platform. Absolutely outstanding service. 5 STARS!!!!

Feb. 10, 2020

Vince really helped me! It was a long chat getting things set up. Please note that if you want all your items itemized to reconcile, you need an additional accounting app! He was very patient!

Feb. 5, 2020

Getting set up was easy and well worth the initial trial period to see if the app is right for you/your business. The thing that gives OneSaas a 5 star rating is the customer service. I had a few sync issues that were slowing us down and kept us from getting the most out of the app. I just spent about 30 minutes chatting with Karol who walked me through the process to get it all set up properly. So helpful and absolutely great to work with. There are many apps out there that do similar things but customer service is king in my eyes. Thanks for all the help Karol!