QuickBooks Online

My help today saved me tons of time. Sherwin got my issues resolved right away.

Had a few problems with information just not syncing properly and had no way to fix it myself. But Francis from support was super helpful and got everything done quickly.

The new app isn't performing as well as expected. Nick was super helpful in troubleshooting.

Nick was an amazing support person. The app got replaced by an "upgrade" which is VERY broken. Nick walked me through restoring my old version of this integration, which always worked fine. Saved my bacon!

We recently connected our Shopify with Quickbooks online to ensure seamless sync with the numbers. We however noticed that some transactions were not moving into Quickbooks and reached out to the support team. We got assigned to Jebran, who was very resourceful, supportive and patient with us as we tried to figure out where the challenge was and automated the sync from their end to ensure this does not happen again. We appreciate their speedy response and coming through for us through Jebran. A happy customer this one.

I'm a bookkeeper with 4 of my clients using Shopify and more coming. For those having issues with the new connector, I hope you can work you way through the new process, I spoke to two customer service agents today. WEN was helpful and had a good attitude. New Connector issues: I actually like the new connector, the old one had other issues that were very frustrating and time consuming, we used the 'payout only' option, but the sales were either input with "HST EXEMPT (Purchases)" or "Out of Scope", so we couldn't use the QuickBooks Sales Tax screen properly. We took our time to change all those Sales back to "HST EXEMPT (Sales)", because our clients usually had two to 5 avenues of income and we needed to see the total sales. Then we simply input a journal entry for the sales tax from shopify (the connector did not bring over the taxes). So, with the new connector, we choose to bring in all sales, turned off product tracking because that information is in Shopify anyways if needed, and then each sale is imported as a sales receipt to Undeposited Funds, matched to each payout to the bank. It can be very quick to verify that all the sales receipts and payouts match, and the whole process is a lot smoother for us. The hiccup I had today - One of our clients with 4000+ product/service items had nearly 200 products as 'inventory' instead of 'non-inventory', which I did not notice at first. This is where we turned off product tracking, deleted all those sales receipts and payouts, and requested re-sync. The first person I spoke with seemed to believe I was talking about the old connector, or didn't seem to understand the question - I honestly didn't look at the inventory items and neither did they. I spent nearly 2 hours on chat between the two, and although it will take another 3-4 hours for the sync to actually come through, I can say I feel confident with Saasant's syncing capability. We've used the saasant tool Saasant Transactions to move clients between QuickBooks accounts a few times now.

The wait time was a bit, but it is understandable. Sherwin fixed our issue and was very helpful

Wait time to get help was brutal. I now realize it's because this whole integration change is a hot mess, transition wise, and the reps need to take a ton of time to sort everyone out. Nick was very helpful and patient. This whole experience was very frustrating and he walked me through it, kept me on track and we got it done. Someone didn't plan this transition very well, but Nick was good to get me through it despite that. Thanks Nick.

Having issues with new Shopify app. While Jebran wasn't able to solve my issue, he was able to submit it to the proper team. Jebran was great to work with. Just waiting on the other team to respond with a solution to my Shopify Integration Issue

Works as described

Had connection issues, Jasmin tried to help, unfortunately the problem was not resolved via chat. She has passed on the bigger issue to her team to resolve. She tried her best and that is appreciated.

Jasmin is helpful. I hope everything will be fixed in no time.

Rods was patient and helpful. Unfortunately, the issue we are having is a known issue and we will just have to wait for the devs to create the update to fix the issue. Rods, however, was great!

Jasmin was very helpful and patient and walked me through each solution we could try. I was very happy with the customer service. Unfortunately, my account does have an issue that has still not been resolved, but Jasmin is continuing to work with me to find a solution.

I appreciate the excellent service from Francis! Although we couldn't fix the issue inside the connector, she helped me find the solution inside Quickbooks. Chelle helped me so much!

Jii was very helpful in assisting with trouble shooting and the issues I was having with syncing. Great support and quick to help.

App suit well my need and the interface is user friendly, notification are always on point when something block in the transfer. Customer service is proactive. The only issue is when you do an exchange on the same invoice in shopify, they do not transfer the exchange and it need to be manually done in quickbook. This is a great feature to have on shopify but unfortunately it add up a lot of data correction on Quickbook. Easy way is to use the refund + new order. Hope they will develop this feature soon, to change my review to 5 stars !

Rhica quickly helped me fix a mapping issue!

Jasmin was very helpful with my issue. Although QBO suddenly decided to temporarily remove the important order syncing part of the connector, Jasmin quickly offered the information and to notify me once this is fixed.

nice