All reviews

Rating Breakdown

  • 5
    91% (2,777 ratings)
  • 4
    6% (187 ratings)
  • 3
    1% (16 ratings)
  • 2
    0% (11 ratings)
  • 1
    2% (46 ratings)

Reviews with Text

  • 100% (3,030)
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5 / 5 Share

March 19, 2026

Sherwin was really helpful and patient with us.

Store

Gorampe

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 19, 2026

Rods was great to deal with, helped me fix my connection issues and even broke the steps down more when i had difficulty understanding

Using app

12 months

Total reviews

3

Average rating

4.7

5 / 5 Share

March 19, 2026

Nick was very helpful when I came across issues with this integration.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 18, 2026

Kate was persistant that she could help me with the integration problem where others could not. I appreciate her going the extra mile to help! Thank you so much Kate!

Using app

1 day

Total reviews

11

Average rating

5.0

5 / 5 Share

March 18, 2026

Rods helps me identify the issues. It was effective.

Store

AIGO

Using app

21 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 18, 2026

App works great, and customer service is very good. Chelle is awesome and very helpful

Using app

Almost 6 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 17, 2026

My experience with my customer support assistant, Chelle, was terrific. It was very helpful and informative. Thank you.

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 17, 2026

The support was a great help and very patient with me. You may have to stay in the queue for a little bit but definitely was worth it since I got the help I needed. Jenny was awesome!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 17, 2026

I was on the Connector website trying to resolve a sync error when Sherwin initiated a chat offering customer support. I was very skeptical that they'd be able to help, but he was quickly able to connect the Shopify SKU with the QBO SKU to resolve the error.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 17, 2026

Sherwin was super helpful and got the syncing issue fixed quickly. Very happy : )

Using app

12 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 16, 2026

Fantastic service every time I have looked for support. Thank you

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 13, 2026

We've been using this app for a while now and it's saved us so much time reconciling our accounts. We recently had an issue with migrating to the latest version but Rods in customer service addressed the issue very promptly and knew exactly what was needed to get us sorted. Highly recommend.

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 12, 2026

I needed help with syncing Shopify with QBO, and Chelle was super professional and solved my problem very quickly. Really appreciate the fast and helpful support!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 12, 2026

The support through Live chat (Sherwin) was excellent. so much quicker to resolve the connector issues with a few simple steps

Using app

11 days

Total reviews

4

Average rating

5.0

5 / 5 Share

March 12, 2026

I was having issues and Sherwin walked me through step by step and ensured everything was working properly again. I am very happy with the support and knowledge shown by Sherwin.

Using app

About 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 11, 2026

Working through some bugs in the app for our needs, but Jijii has been great to work with thus far. We are just used to the old connector.

Using app

24 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 11, 2026

I was having issues with the Shopify app but Jasmin was very helpful in assisting me to resolve these issues, I'm very happy, thank you

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 11, 2026

Was having issues with the app but Nick was a great help! Fast and easy!

Store

Homely

Using app

12 months

Total reviews

8

Average rating

5.0

5 / 5 Share

March 10, 2026

Jenny was amazing and helped me understand the process

Using app

10 days

Total reviews

6

Average rating

5.0

5 / 5 Share

March 10, 2026

Francis was very helpful with my question about Shopify integration.

Using app

About 2 months

Total reviews

1

Average rating

5.0