All reviews

Rating Breakdown

  • 5
    92% (2,523 ratings)
  • 4
    6% (175 ratings)
  • 3
    0% (13 ratings)
  • 2
    0% (10 ratings)
  • 1
    1% (22 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 2, 2023

Very helpful assistance from David in quickly sorting out my connection issue with Quickbooks and Shopify. Thank you so much!

Using app

8 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 2, 2023

Ronnie is very strong knowledge and helpful for me. Thank you for your help.

Using app

19 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 1, 2023

Ronnie was a great help in understanding how I managed payouts from Shopify to Quickbooks. Very knowledgeable.

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 1, 2023

I am a bookkeeper and use this app for ten different retail companies. I do not know what I would do without this app. Every support person I have chatted with has been very helpful and always responds quickly. I have chatted with Troy a number of times and he is very knowledgeable, friendly, and helpful.

Using app

15 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 1, 2023

Brilliant customer support, I had few technical queries, Ben sorted 15 min. All working smoothly.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 1, 2023

We had an issue with sales orders from shopify pulling through to Quickbooks and Lori knew exactly what was the issue and resolved it straight away. Thank you and really appreciated.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 1, 2023

Today I was assisted by Paul. I have previously been helped by him with other Shopify connections to QBO. He has always been so patient, kind and helpful. His knowledge of this system integration process is just unbelievable and he knows exactly what your requirements are and meets them to a 100% standard. Outstanding Service once again!! Thank you Paul.

Store

DW

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 31, 2023

Rom was able to fix all of my shopify connection issues for me. I was getting error code 6140 on all of my invoices for a 2 month period and he saved the day! Thank you so much Rom for fixing this issue for me.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 31, 2023

I had an issue with recurring error messages related to importing orders from Shopify to QB Online. Opened the support chat and Ben was there immediately. He solved the issue right away. Terrific service!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 31, 2023

Bon service lorsque certain bogue arrive, généralement réglé en 24h

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 31, 2023

Ronnie walked me through every single time in the settings. Have never experience this level of support before.

Using app

22 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 30, 2023

I had an issue with the connector which was creating invoices and duplicate sales. Ronnie, the support technician, quickly responded to my chat, listened to my issue, and promptly fixed the problem for me. The support provided was excellent, quick, and efficient.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 31, 2023

Awesome customer service...!!! Excellent work from Troy (OneSaas), Karol (OneSaas), Marck (OneSaas), Ronnie (OneSaas) and Sherwin (OneSaas). They really went beyond expectations, but above all... they worked as a team. It shows great company culture that reflects on customer experience.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 30, 2023

My integration setup was seamless and easy thanks to Karol's support.

Store

EC3D

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 26, 2023

The customer support David offered was excellent!

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 25, 2023

Very good and fast Customer Service. Karol was very very helpful and always doing everything possible to solve our problems.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 25, 2023

Ben was very helpful

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 25, 2023

Good app - but really the strength is in the customer support. It is separate to Shopify and Quickbooks - they are great... especially Ben who has been who has been patient, polite, knowledgable and saved me hours and hours of wasted work!!!

Using app

8 months

Total reviews

3

Average rating

4.7

5 / 5 Share

Oct. 25, 2023

I really happy with your assistance Lori

Using app

4 months

Total reviews

3

Average rating

4.3

5 / 5 Share

Oct. 24, 2023

Ronnie at Customer Service was exactly what you hope for in Customer Service, Awesome

Using app

10 months

Total reviews

1

Average rating

5.0