QuickBooks Online Global

March 24, 2023

This app has been a good solution for tying our b2b and b2c elements together. The support team especially LORI is excellent quickly and efficiently solving any problem. specific aspects that need improvement, such as how it deals with returns/exchanges, have yet to be addressed. once this has been solved I will definitely amend it to 5 stars.

March 9, 2023

So far it has been a bit difficult. Got help today from ROM and I hope it will be working as it should and Quickbooks does no longer double up my payments

Feb. 16, 2023

Spoke with Sherwin and they fixed my issue quickly and kindly. Thank you! The chat help exceeded my expectations.

Feb. 10, 2023

Sherwin was awesome - quick and cooperative. I never felt stupid asking questions and he was able to provide working answers. Best 2 hour chat that produced results that will increase productivity. Now to tackle a years worth of entries. Thanks SOOOO MUCH

Feb. 24, 2023

Best QBO connector I have found. Sometimes it doesn't sync with QBO due to changes in the product info in QBO - but Karol and Rom in support are VERY helpful! Fixed in about 5 minutes!

Jan. 17, 2023

Good support from Dean today to troubleshoot some notifications. I will know soon enough if the problem is resolved, but it is good to have online chat available.

Dec. 9, 2022

The app works great for the most part. I've had numerous issues, but they do always get resolved. Most recently Troy helped me solve a big issue of invoices not syncing properly. He dug through old stuff to come up with a way of solving some issues that were persisting. Went out of his way to fix it.

Dec. 6, 2022

Highly recommended. Customer service is great. I have Sherwin who assisted me greatly in my integration.

Nov. 30, 2022

I use this app to sync my products and transaction with QBO. For the most part, this program works. However, every once in a while a weird error will show up that they have to fix on the back end. Overall, I am pleased with it for the most part. Today, my support specialist was Ben and he provided excellent customer service and resolved the issues for me. Thank you, Ben!

Nov. 18, 2022

Dean was very helpful with sorting out the connectivity and account issues with Onesass. Thankyou Dean!

Nov. 14, 2022

Sherwin helped me tremendously. I had been trying to connect Shopify to quickbooks for several days. He is top notch employee. You are fortunate to have. Would rate as 5 star.

Nov. 9, 2022

The app is a bit confusing to set up and get everything synced properly. But then I chatted with Paul in their support chat widget and he helped me out really quickly. Very smooth after that.

Oct. 25, 2022

sherwin helped a lot with product sync as i had many issues in the past. but all works now and they are fast

Oct. 24, 2022

This app has been very helpful with syncing our Shopify sales transaction data (including product line item details, sales tax, discounts, promotional merchandise) to QBO for us. We've had issues with the sales tax mapping on multiple occasions; Shopify is somehow permitting the customer's "ship to" city address to create new tax mapping codes within the Connector app settings, which do not accurately represent how we collect sales tax based on our business shipping address, or transactions sync to QBO as if no sales tax was collected. This has created errors that I have to make manual corrections for in QBO, while also reaching out to the Connector app support staff for assistance. Rom helped me this last time to correct the sales tax issue and was able to re-sync a transaction so that it was correct. He was very patient and investigated the issue thoroughly, going back into the history of my prior support tickets to find the best possible solution. Fingers crossed this will continue to work for the long term!

Oct. 21, 2022

Still getting to grips with the app but the chat support is very welcomed and helpful - thanks Ben!!

July 6, 2023

We used OneSaas to import sales from Shopify to our QBO account and it was a huge help. Customer support in the app is very responsive & helpful. Today I worked with Sherwin who was courteous and capable. Updated - 7/6/23 - I continue to have wonderful support from the chat representatives. Today I worked with David and my problem was resolved quickly and completely.

Oct. 14, 2022

This app is quite useful. Also the agents, viz. Sherwin was quite helpful & explained the sync options well.

Oct. 6, 2022

clarisse helped me with the problem I had. He was very helpful. It was solved very quick and smooth. I'm very happy he helped me with my problem,

Oct. 5, 2022

Rominick helped me with the problem I had. He was very helpful. It was solved very quick and smooth. I'm very happy he helped me with my problem, but to write this review was very difficult.

Oct. 4, 2022

Sherwin from Customer Support resolved my error very very well, I was impressed by the comprehensiveness of the service and explanation. One possible improvement could be having fewer questions asking about how I'm doing and completing the survey but instead going straight to the issue, but I appreciated it nonetheless.