All reviews

Rating Breakdown

  • 5
    92% (2,526 ratings)
  • 4
    6% (175 ratings)
  • 3
    0% (13 ratings)
  • 2
    0% (10 ratings)
  • 1
    1% (22 ratings)
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5 / 5 Share

March 1, 2023

Great Customer Service Sherwin was great at resolving my issue he quickly solved made corrections and solved my problem.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 27, 2023

The support service is fast, thanks Ben for your quick help in solving the problems. I recommend the App, it is easy to use, and if there is a problem, the support chat is quick to answer and resolve requests.

Using app

11 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Feb. 24, 2023

Every time I have a question or need help the chat support has resolved my issues seamlessly and immediately! They have the best customer support. Today my support person Ben fixed my issue within a couple of minutes. I wish that every online service was as prompt, friendly and reliable.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 24, 2023

Fairly straight forward set up. I had a few small syncing errors and using the Live Chat feature I was connected with Ben in less than a minute and he solved all my issues immediately. Very happy with the app and customer service.

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 24, 2023

Rom assisted really well and resolved the problem really fast. There was a syncing issue which got resolved within 5 minutes of me facing the problem.

Using app

3 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 24, 2023

Troy was extremely helpful and patience with all my questions. Troy helped me sync Shopify to QB in a matter of minutes instead of stressing over it. I really appreciate all the help Troy!

Using app

About 2 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 23, 2023

If you guys are looking for a company that will help you along the process with customer service that is top notch, you've found them here! Sherwin, one of there support agents, helped me tremendously for over an hour fix a number of problems I was struggling with for weeks. I would recommend these guys to anyone.

Using app

Almost 3 years

Total reviews

10

Average rating

5.0

5 / 5 Share

Feb. 22, 2023

She was amazing her name is sherwin I asked her alot of questions she was ver patient and had a executive knowledge about everything I asked from Thankyou again sherwin my problem was connecting shopify with wbo she helped with that all project

Store

Desycan

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 21, 2023

I had trouble syncing an entire year's worth of transactions from Shopify to Quickbooks and Ronnie was absolutely amazing! He was so patient in helping me get all my settings correct and even helping me transfer all the data. Thanks, Ronnie, you're an absolute gem!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 21, 2023

Had a sync issue with a handful of orders ("2500 - Invalid Reference Id : Line.SalesItemLineDetail.ItemRef"). Clarisse helped me out over chat, within minutes the issue was sorted. Very satisfied with the app.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 21, 2023

We have been using this app for 2 years and it has a learning curve that needs to be applied but with folks like David and Rapheal you can sit back and watch the problems resolve themselves. David helped me before my regular work hours so I am not sure their work hours but they are always there to help. The support is only chat but honestly it leaves my other resources free to do other tasks at the same time! This saves time and money! I always feel comfortable when David jumps on the chat. I know the problem is solved after a few quick answers and on with the next tasks! Keep up the good work David and Rapheal! I am sure there are others on the ready to help but this is my experience.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 21, 2023

Thank you David for your help with QBO & Shopify.. Really odd issue.. but sorted and sync issue cleared.. :)

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 21, 2023

Thx a lot ROM for your help today with QB connect and Shopify !! Now my invoices are transfered, and the setup in cleaner :) Great job :)

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 19, 2023

I contacted support at 10 PM my time I was surprised I got a person thought it would be an email. Ronnie helped me fix the errors quickly

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 8, 2023

Worked with Ben on getting this setup, seems pretty straight forward. Should be no more dreading the paperwork...... Worked with Ben again I'm happy thx!

Using app

3 months

Total reviews

4

Average rating

4.5

5 / 5 Share

Feb. 16, 2023

Merci à Clarisse et à Paul de m'avoir aidé rapidement. J'avais deux problèmes qui ont été réglé efficacement. Excellent service.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 16, 2023

Sherwin was able to fix my sync problem in under 10 minutes! Will save me a lot of time in the future!

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 15, 2023

I can't express how thankful I am for the customer service here. Sherwin helped me wit everything I needed and some more. Sherwin is amazing. Nowadays were customer service lacks from many businesses, it is so important to get help and kindness at the same time. Very thankful for Sherwin. Customer Service is A1!

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 15, 2023

I have to thank David for his incredible help. Quickly sorted out all the issues so we could continue selling. This makes life so much easier. It is was much appreciated.

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 14, 2023

Great app and support. Ben was able to help us with some syncing questions and cleared up some errors we had.

Using app

5 months

Total reviews

1

Average rating

5.0