QuickBooks Online Global

Nov. 9, 2022

The app is a bit confusing to set up and get everything synced properly. But then I chatted with Paul in their support chat widget and he helped me out really quickly. Very smooth after that.

Oct. 25, 2022

sherwin helped a lot with product sync as i had many issues in the past. but all works now and they are fast

Oct. 24, 2022

This app has been very helpful with syncing our Shopify sales transaction data (including product line item details, sales tax, discounts, promotional merchandise) to QBO for us. We've had issues with the sales tax mapping on multiple occasions; Shopify is somehow permitting the customer's "ship to" city address to create new tax mapping codes within the Connector app settings, which do not accurately represent how we collect sales tax based on our business shipping address, or transactions sync to QBO as if no sales tax was collected. This has created errors that I have to make manual corrections for in QBO, while also reaching out to the Connector app support staff for assistance. Rom helped me this last time to correct the sales tax issue and was able to re-sync a transaction so that it was correct. He was very patient and investigated the issue thoroughly, going back into the history of my prior support tickets to find the best possible solution. Fingers crossed this will continue to work for the long term!

Oct. 21, 2022

Still getting to grips with the app but the chat support is very welcomed and helpful - thanks Ben!!

July 6, 2023

We used OneSaas to import sales from Shopify to our QBO account and it was a huge help. Customer support in the app is very responsive & helpful. Today I worked with Sherwin who was courteous and capable. Updated - 7/6/23 - I continue to have wonderful support from the chat representatives. Today I worked with David and my problem was resolved quickly and completely.

Oct. 6, 2022

clarisse helped me with the problem I had. He was very helpful. It was solved very quick and smooth. I'm very happy he helped me with my problem,

Oct. 5, 2022

Rominick helped me with the problem I had. He was very helpful. It was solved very quick and smooth. I'm very happy he helped me with my problem, but to write this review was very difficult.

Sept. 29, 2022

Vincent was very helpful in assisting us to solve our syncing issues between Shopify and Quickbooks. He is very knowledgeable, patient and thorough in his work.

Sept. 14, 2022

Je démarre sur QUICKBOOKS, ça semble vraiment top. L'installation et les intégrations peuvent sembler complexes et elles le sont il ne faut pas se mentir, mais l'encadrement, les aides multiples proposées par les équipes QBO, en ligne, via CHAT, Webinar, vidéos YouTube, et bien sûr au téléphone sont excellentes. Je recommande particulièrement les appels directs (top échange ce matin avec Angélique de QBO), et le CHAT super top avec SHERWIN qui m'a bien aidé a corriger mes erreurs de synchro avec Shopify :) Merci beaucoup @SHERWIN !

Aug. 31, 2022

Dean was super helpful and patience with our issues in Quickbooks and the shopify intergration!! Would love to have him help me on all future issues

Aug. 3, 2022

I am still learning the ins and outs of this app, but I will say that customer service was helpful when I contacted them over chat. Messaged with Karol and she took the time to understand what i needed help on and gave me all the information I asked for. Very helpful and friendly.

July 27, 2022

The app itself can be challenging to master, but they have a great support. A big thanks to Ben for his help!

July 15, 2022

The app itself is quite confusing to set up, especially if you are new to this sort of thing. But David was a HUGE help in customer service!!

June 27, 2022

I'm in the beginning stages of setting up my connection between QB and Shopify. I found the customer support to be very helpful in answering my questions.

June 23, 2022

Idk about the app quite yet, except to say I had trouble connecting it to my Shopify. BUT it was redeemed by Ben the customer service agent who helped to get us up and running. I now see my transactions flowing as expected. Thanks Ben

June 15, 2022

Vincent was awesome. Took quite some time to get the integration to work properly, but now that it is set up, it is going to save me so much time.

Sept. 20, 2022

Sherwin helped me through some syncing issues, was fast and very thorough! Thanks for helping me out!

June 13, 2022

I love the help support of this app. They always answer questions and inquiries whenever errors occurred.

June 2, 2022

This app is good, but there are definitely some things I would change especially regarding payments that happen at a later date that are not transferred to QB... but when there are issues with problem invoices that do not sync correctly, their chat feature has always helped me out. Dean today, was especially helpful in resolving my problem with a customer file that I had all mangled up!

April 21, 2022

BEN with costumer support was such an amazing help with guiding me along the process of some of the ins and outs of the app. Thanks Ben! Same with the second timei needed help dean was great!