All reviews

Rating Breakdown

  • 5
    93% (2,664 ratings)
  • 4
    6% (185 ratings)
  • 3
    1% (15 ratings)
  • 2
    0% (10 ratings)
  • 1
    1% (21 ratings)
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4 / 5 Share

July 15, 2022

The app itself is quite confusing to set up, especially if you are new to this sort of thing. But David was a HUGE help in customer service!!

Using app

About 15 hours

Total reviews

1

Average rating

4.0

4 / 5 Share

June 27, 2022

I'm in the beginning stages of setting up my connection between QB and Shopify. I found the customer support to be very helpful in answering my questions.

Store

Willa B

Using app

2 months

Total reviews

1

Average rating

4.0

4 / 5 Share

June 23, 2022

Idk about the app quite yet, except to say I had trouble connecting it to my Shopify. BUT it was redeemed by Ben the customer service agent who helped to get us up and running. I now see my transactions flowing as expected. Thanks Ben

Using app

About 1 month

Total reviews

1

Average rating

4.0

4 / 5 Share

June 15, 2022

Vincent was awesome. Took quite some time to get the integration to work properly, but now that it is set up, it is going to save me so much time.

Using app

About 2 months

Total reviews

2

Average rating

4.0

4 / 5 Share

Sept. 20, 2022

Sherwin helped me through some syncing issues, was fast and very thorough! Thanks for helping me out!

Using app

10 months

Total reviews

1

Average rating

4.0

4 / 5 Share

June 13, 2022

I love the help support of this app. They always answer questions and inquiries whenever errors occurred.

Using app

3 months

Total reviews

4

Average rating

4.8

4 / 5 Share

June 7, 2022

LORI is always super quick and efficient when it comes to solving my 2500 errors. The 4 stars is not for the support, because it is always tops. It's more because I expérience 2500 quite a lot. So maybe there is something to look at there... Something to do with POS and Quickbooks not "understanding" eachother...

Using app

Over 1 year

Total reviews

1

Average rating

4.0

4 / 5 Share

June 7, 2022

Useful product from QB and a very helpful customer service from ROM reolving sync issue. Would recommed to others.

Store

Tenbox

Using app

4 months

Total reviews

2

Average rating

4.0

4 / 5 Share

June 2, 2022

This app is good, but there are definitely some things I would change especially regarding payments that happen at a later date that are not transferred to QB... but when there are issues with problem invoices that do not sync correctly, their chat feature has always helped me out. Dean today, was especially helpful in resolving my problem with a customer file that I had all mangled up!

Using app

5 months

Total reviews

2

Average rating

4.0

4 / 5 Share

May 19, 2022

I am in the process of using this app to connect my business to quickbooks. Ben and Rom were very helpful Customer support people that I chatted with when I needed help, and both were very nice.

Using app

8 months

Total reviews

1

Average rating

4.0

4 / 5 Share

May 18, 2022

L'application n'Est pas toujours facile à utiliser mais j'ai eu un super service de la part de Rom pour m'aider. Rapide, patient et a résolu rapidement mon problème. Excellent soutien.

Using app

Over 2 years

Total reviews

2

Average rating

2.5

4 / 5 Share

April 28, 2022

Initial Shopify - OneSaas - QBO Synch Setting errors caused missing transactions in QBO. While I thought the process was going to be quite painful, Ben was knowledgeable, helpful and effective in resolving synching issues.

Using app

3 months

Total reviews

1

Average rating

4.0

4 / 5 Share

April 21, 2022

BEN with costumer support was such an amazing help with guiding me along the process of some of the ins and outs of the app. Thanks Ben! Same with the second timei needed help dean was great!

Using app

6 months

Total reviews

1

Average rating

4.0

4 / 5 Share

April 19, 2022

I had trouble getting my Shopify to integrate with my quickbooks. Troy was very helpful in the online support chat. He got things all set up for me.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

4 / 5 Share

April 14, 2022

I have recieved both really good service from support and some not so good, but today I got great support from ROM.

Using app

7 months

Total reviews

1

Average rating

4.0

4 / 5 Share

April 13, 2022

I have an issue with tax rates that I haven't been able to sort out yet, hence the 4 stars, but the customer service is amazing. Today I got Paul and he worked with me relentlessly till all my questions were answered. Smart, efficient, and patient.

Store

Alucik

Using app

4 months

Total reviews

2

Average rating

4.0

4 / 5 Share

April 6, 2022

Great app to sync everything to QuickBooks. Amazing customer support, Dean was really helpful with a few mistakes I made and fixed it super quickly!

Using app

About 3 years

Total reviews

2

Average rating

4.5

4 / 5 Share

April 6, 2022

Great app to sync orders from Shopify to QBO. The chat feature is really effective, I didn't even have to wait 1 second to get a real person on the chat box helping me. Really helpful customer service, particularly David.

Store

amaella

Using app

10 months

Total reviews

1

Average rating

4.0

4 / 5 Share

April 1, 2022

I had a bit of trouble using the app since I'm not tech savvy, but customer service was outstanding. Thank you Ronnie for your help

Using app

2 months

Total reviews

4

Average rating

4.5

4 / 5 Share

March 30, 2022

Was initially difficult to setup but with the support chat (which i didn't realize was available earlier) it was easybreezy. The CS rep Sherwin was so helpful and patient, guiding me through each step. And i got it configured correctly in the end. I would only say i wish they'd make the support chat more visible so users can get help right away!

Using app

6 months

Total reviews

5

Average rating

4.6