QuickBooks Online
Sync your sales channel with QuickBooks Online
Rating
4.8
feedback
3,049
chart
#77
All reviews
Review RSS Feed
Feb. 19, 2026
Live chat assistant saved the day as the connector that syncs transactions was having issues since a major upgrade. I was able to get it resolved with the kind help of Sherwin who advised me that there was an active issue the developers are working on. The solution for now was to roll-back to the previous version and sync from the date of thee last successful import. Sherwin also kindly fixed issues with some transactions that could not initially sync using the old connector. I hope the new version get's fixed soon :)
Feb. 18, 2026
Sherwin jumped on and assisted and after noticing my account had some syncing errors that needed to be cleared! Fixed quickly and was very polite and professional
Using app
About 1 month
Total reviews
2
Average rating
3.0
Feb. 18, 2026
Francis was very helpful with getting my company's sync to QBO aligned again. Thanks to suggestions and proactiveness of Francis the data was restored :)
Feb. 17, 2026
Jebran was helpful. Unfortunately, it was identified as a new issue and it has been escalated to development team. Initial sync and connection was good but the app requested a resync, and I can't change the settings. Still syncing though.
Feb. 16, 2026
Leaving a 5-star review for the customer service only - not the new app. Big shout out to Nick for the great service and for helping me reconnect my Shopify store to the old (original) version of the app. I feel the same as many others in saying that the new app version was rushed and removed a lot of functionality, which is turn did not meet my needs. Nick helped get things set up they were previously and stayed with me throughout the process to ensure everything was working properly. Great work Nick!
Feb. 16, 2026
Francis was quick to fix the problem I had with syncing the files with quickbook. Very satisfied with his efficiency in solving my issues.
Using app
About 4 years
Total reviews
1
Average rating
5.0
Feb. 16, 2026
I am giving 12/10 for my experience with Francis in customer support. He delt with a disastrous app upgrade that developers PUSHED. I have never experienced such a bad roll out. NO WARNING. IMPOSING NEW GLS!. Not working fully, causing paralysis, nothing could sync. It was pretty impressive how bad they got it. I hope they learn and take the feedback and design something better. They cost us money & lost trust in their product. I don't want to hear a "we are sorry to hear this feedback" That just feels patronising.. Honesty would be refreshing. like..."We Messed Up"
Feb. 13, 2026
Jasmin helped us revert the shopfy connect app to the older version which is a great help as the new version had so many issues and I had to manully enter all shopify sales. Thank you Jasmin!
Feb. 11, 2026
Genuinely one of the best support experiences I’ve ever had. Nick was knowledgeable, patient, and incredibly efficient. He quickly identified the issue, explained everything clearly, and guided us step by step until everything was fully resolved. Professional, responsive, and truly helpful from start to finish. Thank you, Nick!
Feb. 10, 2026
Got helped by SHERWIN, the guy was so quick and efficient I mistakenly thought he was an AI agent! Thanks!
Feb. 9, 2026
I had Nick assist me with some SKU syncing issues and re mapping payment gateways. Very happy with the assistance.
Feb. 9, 2026
This app did an automatic update and made a mess of things. However, in chatting with Sam from the "integration transactions" chat link he was able to revert me back to the previous version so that transactions are lumped together. So the 5 stars is for the old connection, not the new.
Feb. 6, 2026
We asked support, and Wen was extremely helpful in guiding us on how to use the old version of the app when the new one wasn’t working. This app really helps us create invoices in QuickBooks without issues. Thank you, Wen, for the great support!
Feb. 6, 2026
Working with Francis on the customer support side has been great, as it sounds like they are constantly innovating and adding functionality to handling invoicing versus sales receipts, and was also given recommendations on how to best handle situations for month end close reconciliations.