All reviews

Rating Breakdown

  • 5
    93% (2,664 ratings)
  • 4
    6% (185 ratings)
  • 3
    1% (15 ratings)
  • 2
    0% (10 ratings)
  • 1
    1% (21 ratings)
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5 / 5 Share

Jan. 5, 2023

I had a sync error with a product which was blocking the processing and payment for and order. Ten minutes in a chat with ROM and the issue was corrected. Very satisfied!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 4, 2023

Troy helped me work out a bunch of different problems, was super polite and easy to work with great help!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 4, 2023

Great service from Rom today through the support chat function, my issue was solved very quickly, thanks!!

Using app

About 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 3, 2023

Sherwin was incredible - the most helpful customer service rep I've ever had. Assisted me with a number of queries going above and beyond to solve them.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 3, 2023

I struggled a bit with my initial connection. Paul from the service desk was excellent. He walked me through the steps I was missing and was very patient while I read up on the missing information through the links he provided. Top shelf service.

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 30, 2022

Sherwin was incredibly helpful answering my questions about Quick Books Online and Shopify. Great customer service overall.

Using app

About 4 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 30, 2022

I would recommend this app. I received quick and professional service from Sherwin to help with the sync.

Using app

About 1 month

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 30, 2022

In the process of setting up Quickbooks Online for my business. Still learning, I needed some help to get my orders from Shopify to sync. I got great, quick and helpful service from Sherwin!

Using app

About 2 months

Total reviews

4

Average rating

3.8

5 / 5 Share

Dec. 30, 2022

Ben was outstanding on his support provided to us today, thank you so much, Ben, and keep up the good work! Best Wishes Raul.

Using app

About 1 month

Total reviews

10

Average rating

5.0

5 / 5 Share

March 7, 2023

I would recommend it---the customer service is great- I have been helped by many via the chat. Today I worked with Dean for a very long time and he was patient and fixed every issue as far as I can tell! Thanks Sara Just worked again with David and he fixed my problem very quickly! Still reccommended!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 29, 2022

I was supported by Ronnie to help the integration for Shopify and Quickbooks - it was seamless! he knew exactly what I wanted, and how to explain it - it took no time at all to integration the systems! Excellent support Ronnie - much appreciated!

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 28, 2022

Paul was very patient when he was trying to help with the syncing issue. Very helpful, responsive and patient.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 28, 2022

Rom was very patient and helped me with all my issues! 10/10 support experience, and I'd be happy to work with them again!

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 27, 2022

Great Support from ROM at QB! thank you so much with helping resolve the synch conflicts between QB and Shopify. Made the start of the new year great!

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 23, 2022

Dean was incredibly helpful in resolving a large number of sync issues related to shipping. He solved the problem in less than 15 minutes.

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 22, 2022

Sherwin was super helpful and resolved my issue very quickly. I was also first in queue, which was great

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 22, 2022

Thank you, Sherwin for the help! You were so nice to work with and I couldn't believe how quickly you resolved the issue.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 22, 2022

Thank you Ben. With your help, I have no problem using this app and the customer service is just awsome.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 21, 2022

Rom has helped me a few times now and has been extremely resourceful. As a new user, I was confused early on by order of processes but with the help of Rom I have all issues sorted out.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 21, 2022

I have several interactions with the support team. They were very help, knowledgeable, responsive and quick about fixing the issues.

Using app

9 months

Total reviews

2

Average rating

5.0