All reviews

Rating Breakdown

  • 5
    92% (2,738 ratings)
  • 4
    6% (179 ratings)
  • 3
    1% (16 ratings)
  • 2
    0% (11 ratings)
  • 1
    1% (39 ratings)

Reviews with Text

  • 100% (2,978)
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4 / 5 Share

Oct. 6, 2022

clarisse helped me with the problem I had. He was very helpful. It was solved very quick and smooth. I'm very happy he helped me with my problem,

Using app

7 months

Total reviews

2

Average rating

4.5

4 / 5 Share

Oct. 5, 2022

Rominick helped me with the problem I had. He was very helpful. It was solved very quick and smooth. I'm very happy he helped me with my problem, but to write this review was very difficult.

Using app

About 1 year

Total reviews

2

Average rating

4.5

4 / 5 Share

Sept. 29, 2022

Vincent was very helpful in assisting us to solve our syncing issues between Shopify and Quickbooks. He is very knowledgeable, patient and thorough in his work.

Using app

11 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Sept. 14, 2022

Je démarre sur QUICKBOOKS, ça semble vraiment top. L'installation et les intégrations peuvent sembler complexes et elles le sont il ne faut pas se mentir, mais l'encadrement, les aides multiples proposées par les équipes QBO, en ligne, via CHAT, Webinar, vidéos YouTube, et bien sûr au téléphone sont excellentes. Je recommande particulièrement les appels directs (top échange ce matin avec Angélique de QBO), et le CHAT super top avec SHERWIN qui m'a bien aidé a corriger mes erreurs de synchro avec Shopify :) Merci beaucoup @SHERWIN !

4 / 5 Share

Aug. 3, 2022

I am still learning the ins and outs of this app, but I will say that customer service was helpful when I contacted them over chat. Messaged with Karol and she took the time to understand what i needed help on and gave me all the information I asked for. Very helpful and friendly.

Using app

7 days

Total reviews

1

Average rating

4.0

4 / 5 Share

July 27, 2022

The app itself can be challenging to master, but they have a great support. A big thanks to Ben for his help!

Using app

6 months

Total reviews

1

Average rating

4.0

4 / 5 Share

July 15, 2022

The app itself is quite confusing to set up, especially if you are new to this sort of thing. But David was a HUGE help in customer service!!

Using app

About 6 hours

Total reviews

1

Average rating

4.0

4 / 5 Share

June 27, 2022

I'm in the beginning stages of setting up my connection between QB and Shopify. I found the customer support to be very helpful in answering my questions.

Store

Willa B

Using app

2 months

Total reviews

1

Average rating

4.0

4 / 5 Share

June 23, 2022

Idk about the app quite yet, except to say I had trouble connecting it to my Shopify. BUT it was redeemed by Ben the customer service agent who helped to get us up and running. I now see my transactions flowing as expected. Thanks Ben

Using app

About 1 month

Total reviews

1

Average rating

4.0

4 / 5 Share

June 15, 2022

Vincent was awesome. Took quite some time to get the integration to work properly, but now that it is set up, it is going to save me so much time.

Using app

About 2 months

Total reviews

2

Average rating

4.0

4 / 5 Share

Sept. 20, 2022

Sherwin helped me through some syncing issues, was fast and very thorough! Thanks for helping me out!

Using app

10 months

Total reviews

1

Average rating

4.0

4 / 5 Share

June 13, 2022

I love the help support of this app. They always answer questions and inquiries whenever errors occurred.

Using app

3 months

Total reviews

6

Average rating

4.8

4 / 5 Share

June 2, 2022

This app is good, but there are definitely some things I would change especially regarding payments that happen at a later date that are not transferred to QB... but when there are issues with problem invoices that do not sync correctly, their chat feature has always helped me out. Dean today, was especially helpful in resolving my problem with a customer file that I had all mangled up!

Using app

5 months

Total reviews

2

Average rating

4.0

4 / 5 Share

April 21, 2022

BEN with costumer support was such an amazing help with guiding me along the process of some of the ins and outs of the app. Thanks Ben! Same with the second timei needed help dean was great!

Using app

2 days

Total reviews

1

Average rating

4.0

4 / 5 Share

April 13, 2022

I have an issue with tax rates that I haven't been able to sort out yet, hence the 4 stars, but the customer service is amazing. Today I got Paul and he worked with me relentlessly till all my questions were answered. Smart, efficient, and patient.

Store

Alucik

Using app

4 months

Total reviews

2

Average rating

4.0

4 / 5 Share

April 1, 2022

I had a bit of trouble using the app since I'm not tech savvy, but customer service was outstanding. Thank you Ronnie for your help

Using app

2 months

Total reviews

4

Average rating

4.5

4 / 5 Share

March 30, 2022

Was initially difficult to setup but with the support chat (which i didn't realize was available earlier) it was easybreezy. The CS rep Sherwin was so helpful and patient, guiding me through each step. And i got it configured correctly in the end. I would only say i wish they'd make the support chat more visible so users can get help right away!

Using app

6 months

Total reviews

9

Average rating

4.8

4 / 5 Share

March 23, 2022

Needed to reach out to help/support as I had a couple questions on completing the settings. Rafael was so helpful! He answered my questions immediately and was very professional. Would definitely recommend this app.

Using app

8 days

Total reviews

1

Average rating

4.0

4 / 5 Share

Feb. 15, 2022

I really like this app a lot .. i am new to bookkeeping and this was eye-opening.. the support was great..Benielle was super patient and helpful .. thank you

Using app

About 1 month

Total reviews

3

Average rating

4.7

4 / 5 Share

Jan. 25, 2022

Thank you Rominick for your great advice and guidance. Also thanks for the helpful articles. My book keeper wishes we could account for fees and also have the funds deposited to "undepostited funds" at the same time, so that is extra work that I hope one day will be optimized.

Using app

11 months

Total reviews

3

Average rating

4.7