QuickBooks Online Global

March 23, 2022

Needed to reach out to help/support as I had a couple questions on completing the settings. Rafael was so helpful! He answered my questions immediately and was very professional. Would definitely recommend this app.

Feb. 15, 2022

I really like this app a lot .. i am new to bookkeeping and this was eye-opening.. the support was great..Benielle was super patient and helpful .. thank you

Feb. 3, 2022

Had some issues syncing initially its not quite simple for someone who doesn't know what they are doing. that being said after being on the chat with quickbooks people for hours, i finally got to Sherwin who helped me sync my Shopify to quickbooks without any issues! Very efficient and helpful!

Jan. 25, 2022

Thank you Rominick for your great advice and guidance. Also thanks for the helpful articles. My book keeper wishes we could account for fees and also have the funds deposited to "undepostited funds" at the same time, so that is extra work that I hope one day will be optimized.

Jan. 23, 2022

Bit of a learning curve and some integration complexities. BUT the support team really helps. Thanks Vincent!

March 1, 2022

We use this app to connect Shopify to QBO and the online support and chat are great! Sherwin was able to fix my errors and helped walk me through all the steps needed on my end. He also transferred over the sales we made earlier in the year that didn't come over with the original and ongoing transfers. I had several other interactions with Lori (and forget the third person's name) for other sync updates and they were very helpful.

Jan. 26, 2023

This app is confusing to set up on your own! It took me many attempts as each sync had new errors. However, the support staff are extremely helpful and can walk you through it so that you don't go through the trial and error (or they will help you with that too). Benielle has helped me especially work out all the mapping I did incorrectly, and now it seems to be doing the trick. Definitely helps connect inventory and sales between QB online and shopify. Later help was given by Paul and that was excelent as well. I wish product costs and other things would sync to quickbooks

Jan. 19, 2022

THank you to Vincent! I contacted customer support with the hope that someone would take the time to walk me through my workflow. I had some issues that were causing my QBO to report double my revenue (!!). Turns out I needed to edit my workflow - and Vincent was patient and helped me fine-tune things so that problem would be resolved. He answered many questions I had about other things involving my business and then emailed me the transcript of our chat so I can pass it along to my bookkeeper if she has any questions about why we did what we did! Perfect! Love having the quick and caring support.

Jan. 18, 2022

the support was so helpful and patient and let me take my time thank you David i like the integration it easy to setup

Jan. 6, 2022

Rominick provided excellent customer service and was able to resolve all of our issues in no time at all! However, it would be more convenient if users could un-sync and re-sync data on our end instead of having to contact support to do so.

Jan. 3, 2022

Dean was great - helped me quickly fix what I was sure was a major problem that was going to lead me to have to cancel Quickbooks.

Dec. 8, 2021

Paul was of great help to me, although the app is difficult to use without assistance. I just downloaded it so will see how effective it works with time

Nov. 26, 2021

I used this app to integrate Shopify to QBO. It is a little complicated in the set-up. The support was Excellent - shout out to Rafael. It would be great if product images mapped over. After you fix that, see if you can get all tax authorities to agree on a nice and easy rate;)

Nov. 15, 2021

Chat service Ronnie is really cool, very helpful. I guess you only need to understand better the app after that, its nice!

Nov. 4, 2021

Customer Service is very good. Thanks Ronnie for your help! This app is free and serves the purposes of our online retail location. The strength of this app is that it allows you to use QBO's built in inventory instead of springing for yet another third party app. It will actually record changes in stock and COGS using QBO Plus' FIFO feature. The only complaint I would make is that the app is not set up to record both the sales and payouts so there is a bit of extra work needed on the reconciliation end. There is also no way to record gift card liabilities or cash if you have a POS system. For a simple solution to a simple setup this works great.

Oct. 8, 2021

I'm switching from a WooCommerce site to Shopify and am learning that the two sites have significantly different backend set up processes. Sherwin was able to help me resolve all of the critical issues to get the sync up and running correctly. I've been very please with their customer service.

Oct. 6, 2021

We are still setting up this app so I do not have a full experience at this point. What I do know is the online support seems to be top notch. Ronnie in customer support was great, and we are looking forward to our full integration.

Oct. 6, 2021

I am going to use this app to get a better handle on inventory. Sherwin was very helpful and provided me with a couple of tutorials that I think will be very helpful to this novice. Wish me luck!

Oct. 6, 2021

I was needing to use this app to connect our QBO database to Shopify. I also needed the data that synced from Shopify to QBO to provide the necessary information for Avalara to extract the sales and sales tax information to file in all required jurisdictions. Rominick was very helpful in choosing the correct settings for the data sync to meet my needs.

Sept. 21, 2021

Overall was able to fix some small issues and hope this helps streamline my QB reporting. Thank you Vincent for helping me out!