QuickBooks Online Global

April 13, 2022

I have an issue with tax rates that I haven't been able to sort out yet, hence the 4 stars, but the customer service is amazing. Today I got Paul and he worked with me relentlessly till all my questions were answered. Smart, efficient, and patient.

April 1, 2022

I had a bit of trouble using the app since I'm not tech savvy, but customer service was outstanding. Thank you Ronnie for your help

March 30, 2022

Was initially difficult to setup but with the support chat (which i didn't realize was available earlier) it was easybreezy. The CS rep Sherwin was so helpful and patient, guiding me through each step. And i got it configured correctly in the end. I would only say i wish they'd make the support chat more visible so users can get help right away!

March 23, 2022

Needed to reach out to help/support as I had a couple questions on completing the settings. Rafael was so helpful! He answered my questions immediately and was very professional. Would definitely recommend this app.

Feb. 15, 2022

I really like this app a lot .. i am new to bookkeeping and this was eye-opening.. the support was great..Benielle was super patient and helpful .. thank you

Jan. 25, 2022

Thank you Rominick for your great advice and guidance. Also thanks for the helpful articles. My book keeper wishes we could account for fees and also have the funds deposited to "undepostited funds" at the same time, so that is extra work that I hope one day will be optimized.

Jan. 23, 2022

Bit of a learning curve and some integration complexities. BUT the support team really helps. Thanks Vincent!

March 1, 2022

We use this app to connect Shopify to QBO and the online support and chat are great! Sherwin was able to fix my errors and helped walk me through all the steps needed on my end. He also transferred over the sales we made earlier in the year that didn't come over with the original and ongoing transfers. I had several other interactions with Lori (and forget the third person's name) for other sync updates and they were very helpful.

Jan. 18, 2022

the support was so helpful and patient and let me take my time thank you David i like the integration it easy to setup

Jan. 6, 2022

Rominick provided excellent customer service and was able to resolve all of our issues in no time at all! However, it would be more convenient if users could un-sync and re-sync data on our end instead of having to contact support to do so.

Jan. 3, 2022

Dean was great - helped me quickly fix what I was sure was a major problem that was going to lead me to have to cancel Quickbooks.

Nov. 26, 2021

I used this app to integrate Shopify to QBO. It is a little complicated in the set-up. The support was Excellent - shout out to Rafael. It would be great if product images mapped over. After you fix that, see if you can get all tax authorities to agree on a nice and easy rate;)

Nov. 15, 2021

Chat service Ronnie is really cool, very helpful. I guess you only need to understand better the app after that, its nice!

Nov. 4, 2021

Customer Service is very good. Thanks Ronnie for your help! This app is free and serves the purposes of our online retail location. The strength of this app is that it allows you to use QBO's built in inventory instead of springing for yet another third party app. It will actually record changes in stock and COGS using QBO Plus' FIFO feature. The only complaint I would make is that the app is not set up to record both the sales and payouts so there is a bit of extra work needed on the reconciliation end. There is also no way to record gift card liabilities or cash if you have a POS system. For a simple solution to a simple setup this works great.

Oct. 6, 2021

We are still setting up this app so I do not have a full experience at this point. What I do know is the online support seems to be top notch. Ronnie in customer support was great, and we are looking forward to our full integration.

Oct. 6, 2021

I was needing to use this app to connect our QBO database to Shopify. I also needed the data that synced from Shopify to QBO to provide the necessary information for Avalara to extract the sales and sales tax information to file in all required jurisdictions. Rominick was very helpful in choosing the correct settings for the data sync to meet my needs.

Sept. 21, 2021

Overall was able to fix some small issues and hope this helps streamline my QB reporting. Thank you Vincent for helping me out!

Sept. 20, 2021

Sherwin was super attentive to my needs and helping me troubleshoot on the App. The app seems to be working well. Although, I do wish it provided automatic bulk matching of receipts with bank deposits. MyWorks on WooCommerce has this feature and it saves me MASSIVE amounts of time. Hope this app can offer this soon!

April 29, 2022

The app needs some work but the support staff like Vincent, Rom, and many more are a real asset and work hard to make you feel supported and heard.

Aug. 25, 2021

I had some issues with the new Sync between Shopify and QBO. Vincent was quick to help me resolve the issue. I have dealt with Vincent previously and I have always been happy with his support