All reviews

Rating Breakdown

  • 5
    93% (2,662 ratings)
  • 4
    6% (165 ratings)
  • 3
    1% (15 ratings)
  • 2
    0% (7 ratings)
  • 1
    1% (20 ratings)

Reviews with Text

  • 100% (2,865)
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5 / 5 Share

Oct. 3, 2023

A big thank you to Rom for helping us sort out our invoicing issues. Rom was incredibly patient, very helpful and extremely informative. We now have a clear invoicing strategy moving forward. Well done QB for sharing ROM with their customers.

Using app

6 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Oct. 3, 2023

Rom has been super prompt and quick at identifying my issue and in providing a response. He made sure I was good to go before closing the chat. I like it when issues are resolved promptly.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 17, 2023

I had an issue syncing he products so I initiated the web chat. This guy Paul helped me throughout the process & resolved my issue in no time. Great Customer Service.

Using app

15 days

Total reviews

3

Average rating

5.0

5 / 5 Share

March 21, 2024

David is an absolute superstar! I was facing a dilemma and reached out to him for assistance. To my astonishment, he swiftly resolved my issue in less than a minute! His efficiency and expertise are truly commendable. David has set the bar high for exceptional assistance, and I'm genuinely impressed with his promptness and effectiveness. Kudos to David for being an outstanding helper!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 28, 2023

David was very helpful and knowledgeable. We have managed to fix all the issues within the minutes. Thank you so much!

Store

DAPHINE

Using app

8 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 26, 2023

Faced an error in syncing data from Shopify to Quickbooks but their customer service was very helpful. Customer service ROM assist me to solved the problem easily and also give a few suggestions on the sync settings. Thank you again for your great service.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 21, 2023

I would like to give a shout out to Rafael and Sherwin for their incredible support. Earlier I had been using the wrong configuration. They were patient and understanding. Help was immediate and solved the issue! Thank you! I would totally recommend using this app as long as you use it correctly. :)

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 20, 2023

Rom was amazing at helping me sync my Shopify account with Quickbooks. I didn't think it would be possible on live chat but Rom was very good at problem solving and shared some screenshots whilst working on the back end. Now all my Shopify orders flow through nicely into Quickbooks! Well done Rom!!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 18, 2023

Sherwin was very helpful and patient today. We finally got my Shopify store and QuickBooks synced. Sherwin answered all of my questions and made sure I fully understood what we were going to achieve. Thank you Sherwin.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 18, 2023

Rom's customer support was great. He really helped me with the onboarding process and configuration of settings. Very quick aswell. Overall the appp is easy to use and I'd recommend it to others who are trying to get their Shopify linked with QBO.

Using app

5 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 14, 2023

Fantastic support from Karol. Needed some configuration changes in order to sync my Shopify orders to Quickbooks properly. Super knowledgeable and helped solve the issue within a minute or two. Even made the configuration change for me and stayed to ensure the problem was solved. Many pick a solution based on price but often they don't consider the support provided (always remember that). Thanks Karol! cheers Jerry

Using app

28 days

Total reviews

8

Average rating

5.0

5 / 5 Share

Sept. 13, 2023

I needed to install QBOG for my second Shopify store but was having problems. Rafael helped me get all set up and even fixed a lingering issue on my first store. Thanks!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 7, 2023

Fantastic app! And amazing immediate support - DAVID was amazing and patient and super competent as he helped guide us through. Great app and great support! Thanks David and team! Recommended!

Using app

4 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 6, 2023

Excellent service from Sherwin quickly resolving my connector issue!

Using app

11 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 6, 2023

David was a great help, figured out my problem in under 5 mins! Thanks David :)

Using app

38 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 5, 2023

Excellent support! David was able to resolve our issue within a matter of minutes. Thanks again David!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 5, 2023

Sherwin was top-notch notch helping me clear errors and have things set up perfectly!

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 4, 2023

ROM has been flipping awesome! Honestly this app had me so confused, as I have a slight fear of my accounting software anyway...and Rom has sorted everything out so so so quickly and easily! The support for this app is second to none. Fast, friendly, and well explained. Thank you!

Using app

2 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 1, 2023

Really great tech support and assistance by Rom. Was helped out every step of the way.

Using app

8 months

Total reviews

4

Average rating

4.0

5 / 5 Share

Aug. 31, 2023

Equipe tres reactive et compétente, ce module fonctionne tres bien meme s'il peut sembler intimident il est au final assez simple a prendre en main.

Using app

40 minutes

Total reviews

3

Average rating

5.0