All reviews

Rating Breakdown

  • 5
    91% (2,790 ratings)
  • 4
    6% (187 ratings)
  • 3
    1% (17 ratings)
  • 2
    0% (11 ratings)
  • 1
    2% (49 ratings)

Reviews with Text

  • 100% (3,047)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 7, 2023

I absolutely love this app and the customer support is amazing! Thank you Sherwin for walking me through set up your help is much appreceated.

Using app

13 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 6, 2023

Thanks Troy! fixed an issue right away

Using app

About 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 23, 2026

Rods was awesome! He went above & beyond to get my issue resolved & remained on chat until he was sure everything was taken care of!

Using app

About 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 3, 2023

Wonderful help from ROM today, sorting out a sync/stock issue. They even helped sort out some workflow issues I wasn't aware of yet. Thanks so much for the help! Much appreciated.

Using app

16 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 3, 2023

Wow! Rom was so helpful! Sadly, the way I have set up my shop, this integration isn't suitable for me. However, Rom did everything they could to try and find a solution, and even gave me additional advise when we realised it could not work. I am so impressed with the customer service. Thank you!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 2, 2023

Ronnie was awesome to work with. He took care of all my questions and issues. Great customer service.

Using app

About 9 hours

Total reviews

5

Average rating

4.2

5 / 5 Share

Nov. 2, 2023

love this app. Tons of features. When we have questions, support is great. Spoke with Rom today. Got us the info we needed instantly.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 2, 2023

Very helpful assistance from David in quickly sorting out my connection issue with Quickbooks and Shopify. Thank you so much!

Using app

8 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 2, 2023

Ronnie is very strong knowledge and helpful for me. Thank you for your help.

Using app

19 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 1, 2023

Ronnie was a great help in understanding how I managed payouts from Shopify to Quickbooks. Very knowledgeable.

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 1, 2023

I am a bookkeeper and use this app for ten different retail companies. I do not know what I would do without this app. Every support person I have chatted with has been very helpful and always responds quickly. I have chatted with Troy a number of times and he is very knowledgeable, friendly, and helpful.

Using app

15 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 1, 2023

Brilliant customer support, I had few technical queries, Ben sorted 15 min. All working smoothly.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 1, 2023

We had an issue with sales orders from shopify pulling through to Quickbooks and Lori knew exactly what was the issue and resolved it straight away. Thank you and really appreciated.

Using app

Over 2 years

Total reviews

4

Average rating

4.0

5 / 5 Share

Oct. 31, 2023

Rom was able to fix all of my shopify connection issues for me. I was getting error code 6140 on all of my invoices for a 2 month period and he saved the day! Thank you so much Rom for fixing this issue for me.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 31, 2023

I had an issue with recurring error messages related to importing orders from Shopify to QB Online. Opened the support chat and Ben was there immediately. He solved the issue right away. Terrific service!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 31, 2023

Bon service lorsque certain bogue arrive, généralement réglé en 24h

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 31, 2023

Ronnie walked me through every single time in the settings. Have never experience this level of support before.

Using app

About 22 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 31, 2023

Awesome customer service...!!! Excellent work from Troy (OneSaas), Karol (OneSaas), Marck (OneSaas), Ronnie (OneSaas) and Sherwin (OneSaas). They really went beyond expectations, but above all... they worked as a team. It shows great company culture that reflects on customer experience.

Using app

9 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Oct. 30, 2023

My integration setup was seamless and easy thanks to Karol's support.

Store

EC3D

Using app

11 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 26, 2023

The customer support David offered was excellent!

Using app

13 days

Total reviews

1

Average rating

5.0