All reviews

Rating Breakdown

  • 5
    92% (2,746 ratings)
  • 4
    6% (180 ratings)
  • 3
    1% (16 ratings)
  • 2
    0% (11 ratings)
  • 1
    1% (40 ratings)

Reviews with Text

  • 100% (2,988)
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5 / 5 Share

May 8, 2023

Great support team, great job guys especially Lori, I did't need to explain much, smart support direct to the point

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 5, 2023

I had an integration concern and was bounced around from other parties. SHERWIN and RAF stuck with me until my question was answered. Very helpful.

Using app

8 months

Total reviews

7

Average rating

5.0

5 / 5 Share

May 3, 2023

Fantastic customer support. Ronnie was great at helping set up and import all previous orders from shopify to quickbooks

Using app

About 20 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

May 2, 2023

Ben was amazingly helpful. Best customer service by far of any app I have used on Shopify. Easiest 5 star review of my life. Thanks again Ben!

Using app

19 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

May 2, 2023

Lori was of great help with getting us back on track with helping us sync everything together. Great customer service!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 2, 2023

Rom is the best! I was helped every step of the way and Rom made my connection with shopify and qb seamless. Highly recommend using this app, you won't need zapier. Made my life so much easier! Hope you get Rom on the other side of the chat.

Using app

About 5 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

May 1, 2023

David helped me and fixed my issue fast and with such pleasant service. I didn't think it was a simple thing but he got it done. Thanks David!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 1, 2023

The support is always reliable and prompt. Sherwin helped me with my issue today and withing minutes I was back to work.

Using app

12 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 1, 2023

I had an issue synching some transactions from my Shopify store to Quickbooks Online. Sherwin asked my chat and resolved my issue in seconds. It has to be one of the quickest and easiest customer service calls on record. Thanks Sherwin for being a superstar.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

April 27, 2023

David was fantastic in helping me after I deleted some transactions. Thank you for all your help resyncing my cash receipts. The app works very well to sync Quickbooks online to Shopify. The only thing I would recommend is Sales Tax options. We pay our local sales tax, but Shopify takes care of the others.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 27, 2023

Quickbooks online comes with a OneSaas Connector portal to connect services such as Etsy and Shopify. I had a support member called Ben send me a message through the interface as I was setting things up and help me with my questions. That's fairly astounding service and has greatly impressed me that this company is really aiming to achieve the best service they can.

Using app

18 days

Total reviews

7

Average rating

5.0

5 / 5 Share

April 27, 2023

Fantastic app and awesome support. I had trouble mapping my data to quickbooks and Ronnie to the time (about 30 minutes) to walk me through everything and make sure I was all up and running. Well done! Quickbooks is a no-brainer for any Shopify store owner.

Store

Plntd

Using app

3 months

Total reviews

11

Average rating

5.0

5 / 5 Share

April 26, 2023

Sherwin has been fantastic and help me very quickly and efficiently! thanks! I was blocked in the app and she resolved the issue very quickly!

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

June 22, 2023

I have been dealing with some sync issues and couldn't figure out how to fix them. I contacted chat support and was lucky enough to reach Karol. She was able to not only fix the issue, but she told me what the issue was so I could fix it myself in the future. I wish I had reached out sooner! A+ service. No waiting in a chat queue or speaking with a bot. Outstanding! We need more people like Karol in this world!

Using app

Over 2 years

Total reviews

3

Average rating

3.7

5 / 5 Share

April 25, 2023

Usually, I do not write reviews (positive or negative), but as one of the customers using QuickBooks and Shopify connector, having Sync issues with error messages, I decided to leave one to share my experience. I was so lucky to connect with SHERWIN. Very nice, polite problem solver :). Nowadays, we do not experience good customer service, but Sherwin helped me to resolve my sync problems in a matter of minutes from start to finish. Thank you, Sherwin. I am glad that we have such a great support.

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 13, 2023

I had some issues with syncing in QB and Ronnie helped me out and explained the issue clearly. I thought it would take hours but only took a few mins to fix everything. Thank you so much, Ronnie!

Using app

Over 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

April 24, 2023

I dealt with Sherwin for a better part of a day as we were syncing a large new client of mine from January-April. They even made an exception for us on how far back they would go. We were in the middle of a transition from QBD to QBO and it was essential that this integration worked for my client as they over 500+ products and inventory is reconciled between both systems. We did lots of testing and multiple syncs and they helped me work through all the errors easily, with screenshots and guides of what to do as we were testing and correcting. They were the upmost prepared for me and I feel like they were ready for what I thought was a large project! Myself and the client are very happy. Highly recommend this app for the amount of time it will save.

Using app

About 4 hours

Total reviews

4

Average rating

4.0

5 / 5 Share

April 24, 2023

I was having difficulty and getting lots of sync errors. Rom provided excellent customer service. He was patient and walk me through everything from start to finish and my issues are now resolved.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

April 21, 2023

Lori was incredibly helpful in getting my account set up. Would recommend! (Especially if it's Lori!)

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

April 20, 2023

I was about to connect it and got confused with all the stuff I could connect and sync. I noticed there was a chat bot, so I chatted in and chatted with Troy. He was super fast and extremely helpful! He asked what I wanted, and he ended up doing all the work for me on his end and got everything synced that I wanted synced. Thanks Troy!

Using app

40 minutes

Total reviews

2

Average rating

5.0