All reviews

Rating Breakdown

  • 5
    92% (2,746 ratings)
  • 4
    6% (180 ratings)
  • 3
    1% (16 ratings)
  • 2
    0% (11 ratings)
  • 1
    1% (40 ratings)

Reviews with Text

  • 100% (2,988)
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5 / 5 Share

March 30, 2023

I would recommend this app. I have both QBO and Shopify and they work well together. I have contacted customer service on a number of occassions and Ronnie was extremely helpful and patient with me. Thanks Ronnie!!

Using app

Over 5 years

Total reviews

4

Average rating

5.0

5 / 5 Share

March 30, 2023

SHERWIN was knowledgeable, patient and helpful whilst helping us set up the connection between our two shops and QBO. We couldn't have done it with confidence without their help. Thank you, Sherwin :)

Using app

30 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

March 29, 2023

Dean was so so helpful in making sure our Shopify data was syncing correctly into our QBO file. Super grateful for his professionalism and knowledge on the subject.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

March 29, 2023

Great overview of our income and expenses, which allows us to better analyze our business performance. Also received top-notch support from ROM!

Using app

About 5 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

March 28, 2023

I had a workflow issue that Troy fixed so easily! He was quick, very friendly over chat, and I was impressed!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 28, 2023

Overall a great app. Customer support is excellent when you have problems as well. It's a little hard to get it all set up correctly but it saves a lot of time when you do.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 28, 2023

I had some issues with connector and my products were not syncing, but Clarisse helped me out, and my problem was solved.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

March 28, 2023

I had an issue with connector today and I reached out to the customer service for help. Luckily I got connected to ROM and let me tell you it was the best customer service experience I ever had. The patience, the detailed instructions, the dedication to help. This experience really made my day and I'm thankful for Rom's help.

Using app

About 6 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

March 28, 2023

I had issues with syncing between Shopify and QBO and Sherwin from connector jumped on to help. He was so fast and so helpful. He solved all my issues and he even educated me on a few points to do with connector and QBO. Once finished he gave me some links to QBO for me to learn more. Great help!

Using app

12 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 28, 2023

I had quite a few issues trying to get things to sync because of how the chart of accounts was set up. I got on chat and Rom answered almost straight away, stayed with me for over half an hour and got everything working. Honestly great service! And now it's much easier for me to record the fees with the shopify payouts and make sure everything is done correctly.

Using app

30 days

Total reviews

5

Average rating

4.8

5 / 5 Share

March 27, 2023

Thanks David from customer support. i was looking for functionality to integrate two shopify ecommerce store (under one account from shopify) to be connected via QB connector in one single account. MR. David has went with me step by step with photoshoots from my account with patience and professionalism till i confirmed i am satisfied with outcome. that make me more satisfied with exceptional customer support that QB not only the distinguished features and ease to use they have.

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 18, 2025

Quick response and support from David on chat. Identified my set up issue immediately. Thanks again!! Ben helped on a second issue and was also very quick and helpful Update: I've now use the app for 2.5 years and have been happy with the quick support. Sherwin was able to provide quick answers to my questions today

Using app

Over 2 years

Total reviews

5

Average rating

4.4

5 / 5 Share

March 27, 2023

Ben was an excellent support to help map our orders when I was stuck. He went out of his way to make sure the process wasn't intimidating. Thanks, Ben.

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 27, 2023

Thank you Rom for your patience in helping me through the setup. I'm brand new to QB and without Rom's help would have been making wrong decisions. Thank you for making my life easy!

Using app

16 days

Total reviews

10

Average rating

5.0

5 / 5 Share

March 27, 2023

I love this app and it is easy to use. I did manage to do something silly though when setting up products. I reached out to support and go the amazing Rom to assist. Rom was all over the problem instantly, sorted it out instantly and I was utterly impressed by how quickly my problem went from me thinking I would have to start from scratch to be completely fixed. Rom you are wonderful and thank you so much.

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

March 24, 2023

Sherwin provided exceptional assistance in helping us integrate the app into our store. Despite the app's unavailability in our region initially, he promptly resolved the issue. The app is fantastic, and his support was outstanding!

Using app

About 12 hours

Total reviews

9

Average rating

5.0

5 / 5 Share

March 24, 2023

Rom was extremely helpful and professional in setting up the app and making the connection. It was so quick and problem free. Thank you very much.

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 23, 2023

Rom was extremely helpful in setting up the app and making the connection. It was so quick and problem free. Thank you very much.

Store

Abiza

Using app

38 minutes

Total reviews

6

Average rating

5.0

5 / 5 Share

March 23, 2023

I contacted support about a "6000" problem and Sherwin was able to quickly fix this and get our orders transferred.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 23, 2023

Thank you to Sherwin - absolute excellent support - I cannot praise the QBO Online Global Connector enough and the service is awesome. Sherwin has helped us with a very big installation and the result is amazing. Cannot recommend enough

Using app

About 20 hours

Total reviews

2

Average rating

5.0