All reviews

Rating Breakdown

  • 5
    93% (2,661 ratings)
  • 4
    6% (165 ratings)
  • 3
    1% (15 ratings)
  • 2
    0% (7 ratings)
  • 1
    1% (20 ratings)

Reviews with Text

  • 100% (2,864)
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5 / 5 Share

Jan. 11, 2023

Ben was very helpful with clearing an error after setting up the Shopify - QB sync system. Thanks Ben

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 10, 2023

I'm so grateful for all of Paul's help today. He really took a lot of stress off my plate helping me correct several sync issues. He was polite, patient and quick. Thank you for the support.

Store

npcdist

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 10, 2023

I had fantastic support from Ben when I had a sync issue! He was super fast and helpful with my issue! 10 out of 10!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 10, 2023

So far this app which synchs your Shopify data into QuickBooks works as it should without problems. More importantly, there is a live chat support which is amazing. Very fast, very helpful - same on the QuickBooks support side of things. Counts for a lot these days. Highly recommended and excellent support from David and Rafael.

Using app

7 days

Total reviews

11

Average rating

4.4

5 / 5 Share

Dec. 21, 2023

This is a very useful App, make us save quite some time. Also great support from Ben & also David, very pro-active and fix your mapping issue very quickly.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 6, 2023

I reached out to QB support team and had a great experience with Sherwin who helped answer my questions and helped me fix some problems I had with my account. He was knowledgeable and patient while we resolved the matter.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 6, 2023

Very wonderful customer service. Sherwin was a pleasure to speak with and solved my issues in a timely way.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 5, 2023

Great service from Karol today. I had an issue with the connector but she handled it well and in professional manner.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 5, 2023

I had a sync error with a product which was blocking the processing and payment for and order. Ten minutes in a chat with ROM and the issue was corrected. Very satisfied!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 4, 2023

Troy helped me work out a bunch of different problems, was super polite and easy to work with great help!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 4, 2023

Great service from Rom today through the support chat function, my issue was solved very quickly, thanks!!

Using app

About 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 3, 2023

I struggled a bit with my initial connection. Paul from the service desk was excellent. He walked me through the steps I was missing and was very patient while I read up on the missing information through the links he provided. Top shelf service.

Using app

12 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 5, 2025

Sherwin on the Quickbooks Connector customer support team was really helpful! I had issues setting up and connecting Shopify to Quickbooks Connector, and he helped resolve everything quickly. Thanks Sherwin!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 30, 2022

I would recommend this app. I received quick and professional service from Sherwin to help with the sync.

Using app

About 1 month

Total reviews

6

Average rating

5.0

5 / 5 Share

Dec. 3, 2025

In the process of setting up Quickbooks Online for my business. Still learning, I needed some help to get my orders from Shopify to sync. I got great, quick and helpful service from Sherwin! EDIT: Got some great help from Rods today! Allowed for blocked transactions (no name customers) to sync from Shopify to QuickBooks.

Using app

About 3 years

Total reviews

4

Average rating

3.8

5 / 5 Share

March 7, 2023

I would recommend it---the customer service is great- I have been helped by many via the chat. Today I worked with Dean for a very long time and he was patient and fixed every issue as far as I can tell! Thanks Sara Just worked again with David and he fixed my problem very quickly! Still reccommended!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 29, 2022

I was supported by Ronnie to help the integration for Shopify and Quickbooks - it was seamless! he knew exactly what I wanted, and how to explain it - it took no time at all to integration the systems! Excellent support Ronnie - much appreciated!

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 28, 2022

Paul was very patient when he was trying to help with the syncing issue. Very helpful, responsive and patient.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 28, 2022

Rom was very patient and helped me with all my issues! 10/10 support experience, and I'd be happy to work with them again!

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 23, 2022

Dean was incredibly helpful in resolving a large number of sync issues related to shipping. He solved the problem in less than 15 minutes.

Using app

4 months

Total reviews

4

Average rating

5.0