All reviews

Rating Breakdown

  • 5
    92% (2,531 ratings)
  • 4
    6% (175 ratings)
  • 3
    0% (13 ratings)
  • 2
    0% (10 ratings)
  • 1
    1% (22 ratings)
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5 / 5 Share

Feb. 25, 2022

Clarisse offered wonderful and attentive customer service! She answered my questions in a quick and succinct manner.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 28, 2022

App works great and customer service is awesome. Thank you Karol & Benielle for helping us quickly and efficiently.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2022

Vincent had amazing customer service. He helped me with issues i had with the app, and now its running perfectly 10/10 would recommend :)

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2022

App works great and customer service is awesome. I've had some sync issues but Sherwin solved my problem quickly.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 15, 2022

We used the QBO Connector app to sync our Client's Shopify store with their QBO account. Ben assisted us where we had difficulty with syncing our transactions from Shopify. He was patient, helpful, professional. Thank you Ben.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2022

Rominick was so helpful setting up this app and helping me with every process. Great app still trying to learn quickbooks. hope it turns out to be good

Using app

29 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 23, 2022

It may seem a bit daunting at first but it works great. I had a complex issue to resolved and I worked with Dean via tech support chat. He was outstanding and helped me diagnose and resolve the issue plus helped me to optimize the settings even more.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 23, 2022

Work very well! I had a hard time to set up with shopify at first as this is my first time in QBO but Sherwin was very helpful, now everything work flawlesly!

Using app

12 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Feb. 22, 2022

Troy on the end of the chat window is flat out AWESOME! I was afraid to turn this on without some guidance, and he helped me from start to finish. Highly recommend his service!!

Using app

37 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 22, 2022

I ran into some sync errors but Clarisse was able to help me. She was very knowledgeable and friendly, and stayed with me until the issue was resolved. Thank you very much Clarisse!

Using app

22 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 22, 2022

I've been using the connector for about a year now, there are some setup and configuration settings that you need to get right, otherwise there can be issues later on. I'm going over all of the 2021 transactions and because I didn't have some settings correct I had a lot of sync issues. I use d the live chat feature within the connector and got plenty of help setting everything up correctly. In particular, I had help from Benielle, who walked me through each step in the setup process, helped me sync everything to QBO, and waited patiently until everything was working properly. I couldn't have asked for better support.

Using app

About 3 years

Total reviews

3

Average rating

3.7

5 / 5 Share

Feb. 22, 2022

I use the payout mode for each of my 4 stores. I setup a new sales channel in quickbooks to match the shopify store where my payout was coming from, that way I can keep track of which shopify payout matches each entry in quickbooks. Highly recommend using their chat system, they can access your quickbooks and help with configuration in real time. Vincent helped me A LOT, I saved SO MUCH TIME!!

Using app

About 19 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 21, 2022

Lori and Clarisse quickly and efficiently helped with any of my concerns-these guys are great! I would recommend this product

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 21, 2022

I just got off a chat with Rafael, he was helping me fix my problem with syncing from Shopify to QB Online. He was very easy to understand and he answered all my questions quickly. Great support!!!

Using app

2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 21, 2022

Rominick was very quick and helpful with resolving my issues. Connector is great syncs everything perfectly.

Store

Famco

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 18, 2022

I'm just starting with the app, but if it's as good as the support service I'll be very happy. Rominick helped me through the set up and answered all my questions patiently, despite my cluelessness. Best support I've had from anywhere in a long time.

Using app

About 18 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 17, 2022

Vincent helped me after 9pm and was able to work out everything I was trying to figure out. Great service

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 16, 2022

Super good Apps. save time and easy to track. will recommend to others. Customer services Ronnie super nice too.

Using app

6 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 16, 2022

I haven't fully integrated the app just yet, but the customer service I received from Dean was so helpful and he answered all my questions. Thanks!

Using app

21 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 15, 2022

I tried setting this up myself, but ran into a little difficulty. I opened chat with Sherwin and he fixed everything and had it working beautifully in just a few minutes. Great customer support.

Using app

41 minutes

Total reviews

1

Average rating

5.0