QuickBooks Online Global

Feb. 25, 2020

Ronnie helped via the chat and received AMAZING support, walked through the issue & providing solution!

Feb. 13, 2020

We've had issues with inventory not syncing correctly, but Karol really helped understand exactly what the problem was and did a fantastic job of answering any questions that we had.

Feb. 10, 2020

The app is easy to set up and pulls the sales information across to Quickbooks but not the cost of sales even though there are questions in the set up about where the costs should go. Possibly a future upgrade Onesaas? I did have a problem with sales discounts which QBO presented correctly if the discount was below 50% but not if it was above 50% - the discount and the sales tax were not presented or accounted for correctly. Hazel on the support team was very helpful.

Jan. 31, 2020

It has bugs at times, but customer service is great. Hazel has helped me several times and has been detailed and attentive.

Jan. 8, 2020

I purchased this app today. Karol was very helpful and walked me through my initial sync. It was very easy and will make my job easier. Thanks again Karol for your assistance today! :) Had an issue with items syncing today and spoke with Haze. Told me what the errors were and corrected them for me. I was back up and running within minutes.

Nov. 27, 2019

Karol with chat support was awesome in helping me fix my errors. She made my mistake and correction a lot easier and was very attentive and fast. Great support!

Sept. 12, 2019

Online support from Francois has been amazing - instant response, and able to fix all my sync issues!

Aug. 6, 2019

I really appreciated the follow up and follow through and help I received from Hazel in clearing up the syncing errors that occurred between Shopify and Quickbooks Online. She was thorough and complete and responsive.

July 10, 2019

While the app wasn't quite right for our company's needs, the support we received while testing was exemplary. Hazel, Marck and Vincent were terrific!

June 7, 2019

App works well for Shopify to QBO. Had a hiccup in syncing, and asked OneSAAS for support by email. Hazel got back to me quickly with a fix. Would rate app 5 star -- but have to take 1 star off for the fact the sync stopped working for no reason, and required an intervention to fix.

April 25, 2019

App does just what I need it too - all my sales chanels are synced :) Really helpful customer support. That's always good. Thanks Hazel!

June 3, 2019

EDIT 5/27/19: The refunds issue has been fixed. However, there is still a bit of manual entry as the software is unable to determine if an item was restocked in Shopify, so it defaults to 1) restocking the item if all money was refunded or 2) only returning the money (and not the product) if only a portion was refunded. Still a great interface, but a bit cumbersome if you offer a "money back guarantee" or any instance where the product would be kept when funds are refunded. Still can't say enough about the level of service and follow-through from the team: Hazel, Troy, Vincent, and Marck - they are all amazing!! --- EDIT 4/23/19: While I still think this is a great app, they still have not been able to fix a bug that prevents refunds from posting to QBO. This has prevented 186 transactions and required me to hand key each and every one. I/They have been aware of the issue for 2 months and there is no timeline as to when this will be resolved. I will update this review when it's been fixed. ---- Best app on the market - hands down! I tested several for my clients and landed on OneSaas for their seamless automation and easy but robust setup. As an accountant I love all the options they provide (chart of accounts mapping, seamlessly adding new inventory items into QBO, inventory update sync, etc.) as it makes my life a whole lot easier. The best part; however, is the AMAZING customer support team. I've had a few bumps along the road and they have been there to quickly and efficiently handle every situation I've thrown at them. I think I've spoken with almost the entire support staff, but mostly I've chatted with Troy and Hazel. They are very friendly, knowledgeable, and often go out of their way to ensure everything is handled quickly. Stop considering and just do it. You won't be sorry.

Feb. 26, 2019

App has freed up a lot of labour hours. Very responsive staff when you have technical problems as well. Marcks been a champ.

March 8, 2018

Works perfectly, OneSaas support are helpful. Only limitation that we found annoying was you can't set up a workflow where OneSaas tries to push an order from Shopify to your accounting system (Saasu in our case) as a Tax Invoice first, then if stock is not available (negative value) then it will push it through as a Sale Order. You can only choose either to sync all orders as Tax Invoices or Sale Orders. Then you either have to go into our accounting software and manually change all the orders into Tax Invoices or wait for pre-ordered stock to arrive before OneSaas will push the orders into Saasu as Tax Invoices. Would give 5/5 if this became a feature.

Aug. 30, 2017

Great tool, great support! I tried another Shopify-Salesforce connector but it didn't give me the line item detail that I needed. OneSaas was a breeze to install and sync'ed all my client info, products and orders automatically. And it created a separate record for each product ordered, attached to the Opportunity - exactly what I needed. And for the questions that I had, Adela had all the answers (via chat) in a very timely manner. You just don't see great customer support these days, but OneSaas has done it right! UPDATE: I have uncovered a rather critical problem with the OneSaas Salesforce-Shopify connector which has caused me to reduce my rating to 4 stars. While the Shopify connector pulls all relevant data from Shopify, the contact info does not pass through to Salesforce. The contact name is embedded in the opportunity name and the phone number is stored in the Account.Phone field, but no contact record is created, and the email is not passed to SF.