All reviews

Rating Breakdown

  • 5
    93% (2,664 ratings)
  • 4
    6% (185 ratings)
  • 3
    1% (15 ratings)
  • 2
    0% (10 ratings)
  • 1
    1% (21 ratings)
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5 / 5 Share

March 14, 2022

I can't sing the praises enough of the support person I was aligned with to help us with our OneSaas integration. His name was Vincent and all I can say is he was amazing. He went above and beyond... and then beyond again... the call of service to assist with our very specific issues in the setup process. Courteous, thorough, knowledgeable, and super helpful at every point, he took the time with every question we proposed to get us the right answers in order to have a smooth integration. Honestly, he his work ethic is rare these days and he so needs to be applauded for it. QBO/OneSaas is so very lucky to have them on their team! I would rate the app at 3 for its confusing setup process and lack of clear cut guidance, but am giving it a 5 only because of Vincent's great support!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

March 14, 2022

Karol was outstanding at understanding my issue and was even fast at fixing my issue. I will definitely be asking for her help again. She really was outstanding. Thank you, Karol, for your excellent service!

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 14, 2022

Just getting started with this app but I can say that, so far, it appears it has great potential in simplifying data entry in QuickBooks. We needed something to help sync customer, sales, and product info from Shopify and, fingers crossed, this will do the trick! LORI at customer support was helpful in getting us set up for our first sync and I am thrilled to see the sales automatically show up in Quickbooks to match with the income on our bank statements.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 14, 2022

Great service! Rominick was very helpful. He was able to answer all my questions, check my settings and give me great guidance.

Using app

About 19 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

March 14, 2022

Best thing about this app is the customer Service. Rominick was very helpful and solved all my issues.

Store

Swiser

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 13, 2022

I had lots of questions being new to QB Online and Ronnie was extremely helpful and patient with me!! She answered all of my questions and helped me find my invoice I could not find along with other questions as well. Thank you Ronnie!!!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 11, 2022

David was so very helpful in resolving several issues so fast! Made my workflow so much easier. I really appreciate it!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 11, 2022

Was have issue with pulling old data and input in QB. Vincent able to help and make it work. Thanks

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

March 10, 2022

Ronnie was super knowledge, helpful and fast with my question, now I understand better how it works.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 10, 2022

Rafael was very helpful. This app and support are great! I was able to quickly sync my orders. Thank you.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

March 10, 2022

Deze app neemt me enorm veel werk uit handen. Het was even lastig configureren maar Benielle heeft me hierbij perfect geholpen!

Store

vctrade

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 10, 2022

Great customer support! Benielle was very helpful and accomodating to help us setup QuickBooks Connector!

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 9, 2022

Vincent helped me figure out my problem within a matter of seconds. I really appreciate all the help!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 9, 2022

Vincent was VERY helpful! Thank you. I am very hopeful about this app working to merge Shopify and Quickbooks Online.

Store

August

Using app

22 days

Total reviews

3

Average rating

5.0

5 / 5 Share

March 9, 2022

I needed help syncing data with my QB app, and was extremely pleased with the efficient and immediate help provided by David; it was a real pleasure working with him. Thanks again David!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 9, 2022

Great app to use with your shopify store! You just need to make sure that the configuration is correct. Good thing that Customer Support Benielle is there to help out!

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 8, 2022

A little ocmplicated to understand the details of the set up, but guidance notes help. However, I had a sync issue and tried the online help. I was pleasantly surprised to be taken to a customer support agent immeidately, her name was Clarisse and within 10 minutes my propblem was solved and she waited to check that the sync worked, when I encountered another problem she fixed it straight away. Amazing service which I jsut wasn't expecting! Very happy!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 8, 2022

The app was helpful and the service by Ronnie was great. He helped us a lot. He helped advise us which workflow to use and helped us sync back to Nov 2021!

Using app

About 4 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

March 7, 2022

This app is great once you get it set up correctly. Their support team is amazing though, and will help you quickly figure it out. They are knowledgable and extremely helpful. Vincent in particular was fantastic support today. Highly recommend.

Store

Trash

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 7, 2022

I needed additional help and guidance with the vendor, even needing them to adjust their actual code for my problems, and Clarisse did it! She saved me hours of work!!!!! Awesome customer service and app!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0