All reviews

Rating Breakdown

  • 5
    92% (2,531 ratings)
  • 4
    6% (175 ratings)
  • 3
    0% (13 ratings)
  • 2
    0% (10 ratings)
  • 1
    1% (22 ratings)
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5 / 5 Share

Jan. 20, 2022

I had an issue that required some assistance. Sherwin answered my questions and actually fixed the problem for me. I only had to say what was wrong. Amazing service! The product works well because of that!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 19, 2022

J'apprécie la réactivité et l'efficacité du support, notamment de la personne qui m'a aidée sur le chat, Benielle :)

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 19, 2022

J'ai installée l'application et grâce au chat avec Rominick il m'a aidé a finaliser les erreurs d'intégration très facilement et rapidement. les ventes se sont bien synchronisé, à suivre pour le reste, mais j'ai l'impression que ca va me sauver beaucoup de temps.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 19, 2022

I contacted Karol at QuickBooks online and she was fabulous! She got everything setup for the sync between QBO and Shopify. I would have never figured it out. So glad I had her. Thanks Karol :)

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 18, 2022

I couldn't figure out how to connect and fix something but i got a super easy and fast answer from Ronnie. Really quick respond time and very easy to follow his guide to fix the issue!!!!

Store

Miyool

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 18, 2022

Just started with it. Looks like it will solve our process challenge and the help was good on Chat. Had a guy named Vincent who went through some areas I struggled with and helped me fix them and helped my understand them.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 18, 2022

Excellent customer support! I was having a couple of minor issues in the integration to QBO. Rafael quickly understood the issues and worked to resolve them quickly.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 18, 2022

For an app like this it is important to have good customer service and they do a great job. Benielle really helped me out

Using app

About 1 hour

Total reviews

9

Average rating

5.0

5 / 5 Share

Jan. 14, 2022

easy to configure - the best shopify-QBO integrator out there. Support is excellent. Benielle helped solve a minor issue.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 14, 2022

Sherwin is the bomb! He sorted me out faster that I could Google the problem in a different tab. The bloke deserves a pay raise.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 14, 2022

Sherwin was incredibly fast and helpful in fixing an issue we had with synching our orders. He fixed the issue in less than 15 minutes and got us back up and running. Great and rapid service!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 13, 2022

I was having trouble at first doing the integrations but Vincent was able to transfer both my shopify and Etsy orders. Great customer service

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 13, 2022

Vincent was so helpful. I struggled a lot to get the account to connect and he had many strategies to help!

Using app

6 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 13, 2022

This app has synchronised my Shopify sales with Quickbooks online. Sherwin was a great support in helping me understand a rectifying my initial errors in the setup process.

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 13, 2022

I had issues syncing my shopify and QBO, Sherwin helped with step by step instructions on how to resolve the issue and also gave me great insight on other things I can do with these two programs working together.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 12, 2022

Vincent at support was very patient and helpful! He was able to ask good questions and understand my needs while providing clear instruction with screenshots.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 27, 2022

We use the app to connect Shopify POS to QB. TROY at the support / help desk was really helpful and very accessible via the chat feature in fixing some syncing issues we had. He did it so quickly and cleared up our other issues that he saw before I had a chance to ask him to help with them as well! Had some follow up issues and CLARISSE cleared things up very quickly and showed a lot of patience in dealing with my issues! The Chat feature is really great and CLARISSE was very knowledgable about solving my issues Just had a chat with RONNIE. Super patient and helpful and great at explaining order flow vs payment workflow to me. I inadvertently caused an error in the sync process due to a change in the payout mapping that I made. RONNIE resolved my issue and really helped me to understand what the mapping meant. Very grateful to have RONNIE help me!

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 12, 2022

Rominick was a huge help backdating my refunds! Great customer support and the app works great! Highly recommended!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 12, 2022

Thanks for the help Rafael ! It was simple and easy to communicate with you ! A direct answer to a small question I had about start-up. Thanks again!

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 11, 2022

I was helped by a gentlemen named Paul. He walked me step by step connecting shopify to QBO. The process was foreign to me and he patiently explained things and provided step by step instructions towards accomplishing the goal. I am so grateful for his help, someone give this man a raise! Thanks again Paul!

Using app

Over 2 years

Total reviews

1

Average rating

5.0