RS: AI Search Bar & Filter
Add AI Search Bar, Product Filters & Collection Filters
Rating
4.8
feedback
332
chart
#519
All reviews
Review RSS Feed
Feb. 16, 2026
Stay away from this Search Bar. They can deactivate the search bar for 6 days without any notifications if there is a certain amount of searches exceeded. Mind you, if you have a big team, then your internal searches are counted and once you are over, they will deactivate the search. No real time customer service, too slow to respond. The only time they will respond the fastest is when you install the app for the first time, so that they can push you to upgrade to a paid plan and then when you cancel, they will email you immeditely asking you to upgrade to a higher plan and telling you that they don't have any fault. PAY one time for a search bar, who doesn't charge you or block you for search counts.
Thanks for your feedback! We are committed to transparency in how our policies operate, so we must respectfully clarify that several statements in this review are inaccurate. Our plans are based on sessions (not individual searches), and internal activity from logged-in Shopify admin accounts is not counted toward usage. Merchants receive automated email notifications at 90% and 100% of their session limit, along with visible in-app alerts, so there is advance notice before any limit is reached. If a plan’s session allowance is exceeded, the app temporarily pauses for the remainder of the billing cycle and automatically reactivates at the start of the next cycle, or immediately upon upgrading; it is never permanently disabled. We aim to provide timely, reliable support across time zones, and we’re happy to review usage together and help choose the right plan to ensure everything runs smoothly.
Dec. 31, 2025
this app disables the shopify search & discovery app and then if you ensign from their app your search functions in shopify are crashed
Hi! Thanks for your feedback. Rapid Search does not permanently disable Shopify Search & Discovery. When enabled, it replaces the storefront search experience by design, but Shopify’s native search is fully restored as soon as Rapid Search is disabled or removed. We apologize for the frustration. We reached out to clarify this misunderstanding! :)
Oct. 22, 2025
Lack of support for the business-critical tools. I hope they respond promptly to our questions.
We apologize for the confusion and inconvenience! Thank you for your patience while we sorted this out. Since this review was posted, we’ve had a meeting together, implemented theme updates, and worked on the requested development to improve your setup. If your experience has improved, we would truly appreciate it if you could consider updating your review to reflect the current status. Hoping to hear from you soon, Kind regards, Rebeka from the RS team:)
Dec. 9, 2024
Support is good, the app is good. BUT THEY LIE ABOUT THE NUMBER OF SEARCHES & ROI. PLEASE BE AWARE THEY WILL TRY TO HIKE THE NUMBER OF SEARCHES TO MAKE MORE MONEY!!!!!!
Thank you for taking the time to leave us a review. Could you please provide more details about the issue? We track searches for statistical purposes and sessions for pricing. If you believe any of this data is inaccurate, please let us know. I assure you, if there is an issue, it is not intentional. We sent you two emails already regarding this problem. Looking forward to your reply. Matt from Rapid Search
June 6, 2024
I had a very bad experience with this app. When I downloaded the app it messed up my theme. My site is connected to a completely different Shopify store I own, when I click the logo (home) it takes the customer to a completely different website. It is also impossible to add anything to cart any longer. I deleted the app, tried to delete all the code but nothing. This issue is on the refresh theme, I published two other themes to check if I still had the same issues and they are working fine with no issues. I contacted Shopify, they said it’s an issue with code and they can’t help so I need to contact the app developer. I did and the next day they responded and asked for access to my store. I thought this was great I’ll get it all sorted, but they logged in once and did nothing. I’ve been emailing them for a few days with no response and I received another access request which I accepted and still nothing. I have a website sitting there that I can’t use that I spent hours customising. I’m literally going to have to do this all over again with a new theme just because of downloading this app. I would not recommend this app
Hi there, We've sent multiple emails from [email protected] to your email addresses (p******[email protected] and s***[email protected]). We also reached out via your website's contact form and our app chat, but it seems our messages might have gone to spam or been filtered out. Could you please provide us with an alternative phone number or schedule a Zoom meeting so we can resolve this matter? The phone number we have on file hasn't been successful in reaching you. We resolved your issue two days ago but haven't received any response. Also, our investigation found that the "Add to cart" issue you had on your store was unrelated to Rapid Search!
March 4, 2025
We've been using this app for a while now & it's superb. The integration with Out of the Sandbox / Pixel Union themes is flawless & the support from the tech team is first rate. You really need this app to grow your store - it's worth every penny. UPDATE: 4/3/25 They are trying to push us onto a higher price plan & have limited the smart search - other providers do not do this. Time to try another search app. Uninstalling....
Thank you for your feedback! We sent you emails to better accommodate our service to your needs, we are looking forward to your reply. We uphold transparency and notify you when the 90% and 100% plan usage thresholds are reached. Also, we allow an overuse margin of around 10%. We look forward to your reply. Kind regards, Rebeka from Rapid Search
Jan. 11, 2024
The app doesn't work with all themes. We also disabled the app for a few months, yet they still send us emails stating that we have reached 90% of our account's session limit and need to upgrade. Hmmmm, How is that possible if the app isn't even active on our website? If the app was active, I may have fallen for this and upgraded, shame on you guys for giving your customers false analytics.
Thank you for your feedback. We are committed to providing the best user experience, so we deeply apologize for this bug. Our team has already fixed the issue and we notified you about the updates via email. We take your concerns seriously and are committed to addressing them properly. Therefore we sent you an email with further details and questions. We are looking forward to your reply, Thank you so much, Matt from the Rapid Search team.
Sept. 1, 2025
We've had the app installed since 2022, paying $9 a month. During that time, I was not able to change the colour of the main search bar to match my store, and quite often, search results could not be clicked on for no apparent reason. This past month, the search function was also disabled halfway through the month, meaning we lost all search functionality on our store. This is wholly unprofessional, especially considering the app is being paid for.
We regret that you changed your 5★ review to 1★ and we're truly sorry for any inconvenience. We’ve already reached out via email to resolve the issue of the search being disabled after exceeding your subscription plan’s limits, and we would be happy to investigate and help resolve the other questions as well! We truly value that you’ve been with us since 2022, and it’s disappointing to hear about your experience — our team would love the chance to make things right.