RS: Smart Search Bar & Filter
Smart search bar & filter app for Shopify - Rapid...
Rating
4.8
feedback
317
chart
#281
All reviews
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Oct. 22, 2025
Lack of support for the business-critical tools. I hope they respond promptly to our questions.
We apologize for the confusion and inconvenience! Thank you for your patience while we sorted this out. As shared, the issue is resolved and the requested work is in progress. We had also previously sent an access request that was pending, and we appreciate your cooperation in helping us move things forward. Hoping to hear from you soon, Kind regards, Rebeka from the RS team:)
Dec. 9, 2024
Support is good, the app is good. BUT THEY LIE ABOUT THE NUMBER OF SEARCHES & ROI. PLEASE BE AWARE THEY WILL TRY TO HIKE THE NUMBER OF SEARCHES TO MAKE MORE MONEY!!!!!!
Thank you for taking the time to leave us a review. Could you please provide more details about the issue? We track searches for statistical purposes and sessions for pricing. If you believe any of this data is inaccurate, please let us know. I assure you, if there is an issue, it is not intentional. We sent you two emails already regarding this problem. Looking forward to your reply. Matt from Rapid Search
June 6, 2024
I had a very bad experience with this app. When I downloaded the app it messed up my theme. My site is connected to a completely different Shopify store I own, when I click the logo (home) it takes the customer to a completely different website. It is also impossible to add anything to cart any longer. I deleted the app, tried to delete all the code but nothing. This issue is on the refresh theme, I published two other themes to check if I still had the same issues and they are working fine with no issues. I contacted Shopify, they said it’s an issue with code and they can’t help so I need to contact the app developer. I did and the next day they responded and asked for access to my store. I thought this was great I’ll get it all sorted, but they logged in once and did nothing. I’ve been emailing them for a few days with no response and I received another access request which I accepted and still nothing. I have a website sitting there that I can’t use that I spent hours customising. I’m literally going to have to do this all over again with a new theme just because of downloading this app. I would not recommend this app
Hi there, We've sent multiple emails from [email protected] to your email addresses (p******[email protected] and s***[email protected]). We also reached out via your website's contact form and our app chat, but it seems our messages might have gone to spam or been filtered out. Could you please provide us with an alternative phone number or schedule a Zoom meeting so we can resolve this matter? The phone number we have on file hasn't been successful in reaching you. We resolved your issue two days ago but haven't received any response. Also, our investigation found that the "Add to cart" issue you had on your store was unrelated to Rapid Search!
March 4, 2025
We've been using this app for a while now & it's superb. The integration with Out of the Sandbox / Pixel Union themes is flawless & the support from the tech team is first rate. You really need this app to grow your store - it's worth every penny. UPDATE: 4/3/25 They are trying to push us onto a higher price plan & have limited the smart search - other providers do not do this. Time to try another search app. Uninstalling....
Thank you for your feedback! We sent you emails to better accommodate our service to your needs, we are looking forward to your reply. We uphold transparency and notify you when the 90% and 100% plan usage thresholds are reached. Also, we allow an overuse margin of around 10%. We look forward to your reply. Kind regards, Rebeka from Rapid Search
Jan. 11, 2024
The app doesn't work with all themes. We also disabled the app for a few months, yet they still send us emails stating that we have reached 90% of our account's session limit and need to upgrade. Hmmmm, How is that possible if the app isn't even active on our website? If the app was active, I may have fallen for this and upgraded, shame on you guys for giving your customers false analytics.
Thank you for your feedback. We are committed to providing the best user experience, so we deeply apologize for this bug. Our team has already fixed the issue and we notified you about the updates via email. We take your concerns seriously and are committed to addressing them properly. Therefore we sent you an email with further details and questions. We are looking forward to your reply, Thank you so much, Matt from the Rapid Search team.
Sept. 1, 2025
We've had the app installed since 2022, paying $9 a month. During that time, I was not able to change the colour of the main search bar to match my store, and quite often, search results could not be clicked on for no apparent reason. This past month, the search function was also disabled halfway through the month, meaning we lost all search functionality on our store. This is wholly unprofessional, especially considering the app is being paid for.
We regret that you changed your 5★ review to 1★ and we're truly sorry for any inconvenience. We’ve already reached out via email to resolve the issue of the search being disabled after exceeding your subscription plan’s limits, and we would be happy to investigate and help resolve the other questions as well! We truly value that you’ve been with us since 2022, and it’s disappointing to hear about your experience — our team would love the chance to make things right.