Rebuy Personalization Engine
AI recommendations: cart, checkout, and post-purchase upsells
Rating
4.7
feedback
818
chart
#157
All reviews
Review RSS Feed
May 19, 2026
Aiman is FANTASTIC!!! Super helpful. The launch process was smooth and efficient. Aiman went above and beyond in helping us to optimize our Smart Cart and Homepage exactly as we'd imagined it. He gave us tips and we feel really confident and happy with this service. Thank you!
Aiman is going to love seeing this, and honestly, so did we 🙌 It's great to hear the launch felt smooth and that the Smart Cart and Widgets came together exactly the way you envisioned. We'll make sure he knows the impact he made.
May 18, 2026
Rebuy is much more than just a standard cart cross-sell app—it’s an end-to-end revenue generator. Since installing it, we’ve achieved a 5-figure lift in revenue using a combination of the Smart Cart, Checkout Cross-Sell, Post-Purchase upsells, and dynamic bundling. The features are powerful, but the support makes it even better. Our CSM is a wealth of knowledge and goes above and beyond to teach us how to fully optimize the app for maximum ROI.
That kind of revenue lift speaks for itself, and we love hearing that the CSM relationship has been just as valuable as the product 🚀 We'll make sure the team knows their work is making a real difference.
May 15, 2026
I'm a small business owner and we installed Rebuy just over a month ago. The smart cart is fantastic and a very good tool to increase average order value. I am still setting up the bundle builder but just the smart cart has blown me over. The support team is also brilliant and I can genuinely say that this is one of my best app experiences on Shopify in 5 years! Well done Team Rebuy!
Five years on Shopify and this lands in the top tier, that genuinely means a lot to us 🙌 So happy the Smart Cart is already making an impact, and we can't wait to see what you unlock once the Bundle Builder is live. The whole team is rooting for you!
May 14, 2026
Kyle Dicker is the absolute man! Literally such a rockstar. Has helped us with a zillion setups, walking us through best use case and fielding crazy requests! Kyle is the reason we are maximizing our Rebuy instances globally!
Kyle really is something special.The fact that you're maximizing Rebuy across your global instances is exactly what we're here for, and it's clear he's gone above and beyond to make that happen. 😄
May 12, 2026
fantastic customer service. Icwould highly recommend rebuy
Reviews like this are what keep us going 🙌 So happy our team could show up for you, and we appreciate the recommendation. We'll keep bringing that same energy every time!
May 7, 2026
Lots of good functionality. Excellent customer service.
Thank you! This means a lot to us, honestly. We work hard to make sure the product delivers and that you always have someone in your corner when you need it. Here's to keeping that momentum going 🚀
May 6, 2026
Rebuy has been incredibly easy to use and hasn’t required any major dev work to achieve our cart and merchandising goals. What’s made an even bigger impact is the support - we’ve been lucky to work with such a dedicated CSM like Maria, who’s been instrumental in bringing ideas to life. I’ve shared inspiration from other brands I’d love to test on our store, and she, along with the launch team, consistently helps make those ideas a reality. We’re truly grateful for the partnership.
Having a CSM like Maria in your corner really does make all the difference, and it sounds like she's been bringing serious energy to your partnership 🤝 We'll make sure she and the launch team know how much this means. Excited to keep building with you!
May 4, 2026
Five stars, let's go. 🙌 Thanks so much, this genuinely makes the team's day.
April 16, 2026
Clearly says "High converting post-purchase offers" as part of the free plan. The images/video for the app shows these post-purchase offers. Download the app and you can't actually put your OWN offers in the post-purchase journey... they're 3rd party adverts. So misleading. Uninstalled!
April 13, 2026
Rebuy is a truly interesting app that suits varied applications across our website. The AI Agent is phenomenal and suggests helpful CSS. You can pay for customisation from the Launch Team but we also found the general support was above and beyond helpful. Our contact, Lida, was incredible! She was so thorough and proactive and consistent; a real joy to work with. Thank you!
Lida is going to love seeing this. So glad the support experience landed the way it should, and we'll make sure she knows you said something. 🌟
March 29, 2026
Five stars says it all, and we're so glad you're happy with the experience. The team works hard every day to make it count 🌟
March 20, 2026
Es intuitivo y las herramientas son excelentes
¡Esto es exactamente lo que queremos escuchar! Nos alegra mucho que la plataforma se sienta natural y que las herramientas estén haciendo su trabajo 🙌 El equipo trabaja duro para que la experiencia sea lo más fluida posible, y saber que lo estás notando significa bastante.
March 17, 2026
We’re loving the experience with Rebuy. Maria has been an incredible supporter, and Lam has also been amazing, so proactive and thoughtful in the way he supports us. We really appreciate how closely the team partners with us to help achieve our goals.
The fact that both Maria and Lam are showing up this way means the world to us! 🙌 It's genuinely a team effort and hearing that the partnership feels real on your end is exactly what we're going for. We'll pass this along to both of them because they absolutely deserve to hear it.
March 17, 2026
Maria has been an excellent and responsive representative for Rebuy. She has helped us build our widgets around our product categories and recommendations. We meet weekly and she's ready to dive into our to-do's. Thankfully, Maria will also take the time to review our team's widget setup prior to launch to ensure we've setup our widgets correctly.
Maria is the real deal, and reviews like this are exactly why we love what we do! 🌟 So glad she's been such a strong partner in building out your widget setup and keeping things moving week over week. We'll make sure she knows her work is being noticed.
March 17, 2026
We just launched Rebuy a few weeks ago and we love it so far! Affordable price, immediate results that exceeded expectations, and most importantly, incredible customer support. Our CSM and implementation team are always available, bring great ideas to the table, and happy to solve problems specific to our business.
What an awesome review to kick off your relationship with Rebuy! 🎉 It means everything to hear that the implementation team and your CSM are making such a real impact so early on. We're in your corner and can't wait to keep building on this momentum together.
March 16, 2026
Doesn't respond and charges 2.5k+ usd for no reason.
Hi there, we hear you and want to make sure we get this sorted properly. Our team is reaching out directly to address the billing concern and make sure everything looks right on your account 🙏
March 10, 2026
Rebuy has been an amazing service for our brand. The updated features in the smart cart are awesome, and has really boosted our bottom line. The CSM and overall support we have is second to none. Responsiveness and attention to detail is a very important asset and Rebuy executes both very well.
Bottom line impact and a support team that actually shows up. That's exactly what we're here for. 🚀 So glad the Smart Cart updates have been making a real difference, and we'll make sure your CSM and support team know you said this. Give us a shout if you ever need anything!
March 5, 2026
Rebuy has been great to work with. Maria was incredibly helpful throughout the entire setup process and was quick to jump in whenever we ran into any glitches. Alex was also a great support and very easy to work with. Overall, the team made the implementation smooth and were very responsive along the way.
Maria and Alex are going to love seeing this 🙌 We put a lot of care into making implementation feel smooth, and it means everything to hear the team showed up that way for you. Don't hesitate to reach out if you need any help in the future!
March 4, 2026
Joseph was great help and the product has been very useful
Glad to hear Joseph came through for you! 🌟 He's exactly the kind of person we love having on the team, and we'll make sure he knows his work is making an impact. We look forward to continuing to support your store's growth!
April 1, 2026
We are revising my previous rating to reflect a significant turnaround in our experience with Rebuy. Following our initial feedback, Cole and Diana reached out to facilitate a call where we could openly discuss the technical and account-related hurdles we were facing. The technical issues were addressed directly by Lam, who provided the level of responsiveness and expertise we were looking for. Additionally, Cole and Diana were incredibly understanding regarding our account concerns and took the steps necessary to ensure the platform provides the clear value required for our business. It is rare to see a team take such proactive ownership of a customer’s experience. Because of their transparency and the technical resolutions provided, We've have decided to maintain our store’s partnership with Rebuy. We appreciate the team for stepping up and proving they are committed to supporting their users.
We hear you, and this isn't the experience we want for any merchant who's been part of the Rebuy community. We're looking into this and will be reaching out directly to see if we can make things right 💙