Rebuy Personalization Engine
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We are SO EXCITED to launch Rebuy!!! The app is such an amazing tool and we can already see how much value it will bring to our site and customer experience. And Aiman was truly the icing on the cake!!! He has been AMAZING to work with throughout our launch implementation. He was so patient, explained everything in a way that was easy to understand, and was supportive with every update and question we had. He truly went ABOVE and BEYOND!!!! We’re so grateful for all of his help and can’t wait to officially launch Rebuy!!!
Aiman is the real deal, and we're lucky to have him 🙌 Can't wait to see what you do with Rebuy!
I've had a great experience with Rebuy. We've onboarded recently and I've felt like the product has a variety of offerings that simplify implementation. I've also appreciated working with Sarah on how to optimize our site and use Rebuy to it's fullest potential efficiently.
Nothing better than hearing a new merchant hit the ground running. Sarah will be thrilled to know the work she's putting in is making a real difference 🙌
Our experience with Rebuy, and Aiman specifically, has been incredibly positive. From our initial enquiry, through development, and implementation, Aiman ensured that he had a thorough understanding of our business needs, and that we were fully conversant with the options available. The whole process ran smoothly, from start to finish, and now we look forward to seeing the positive impact of what will become an invaluable tool.
This is exactly the kind of partnership we aim for from day one. So happy it came together smoothly and we're excited to see it pay off for you 🚀
Rebuy is a great app with lots of functionality. Our CSM Maria is an especially bright spot that helps us ship so many features. We have been using Rebuy at my company for 4 years and Maria is the best CSM we have had. She is top notch.
Four years and counting means a lot to us, and we love hearing that Maria has been such a big part of that 🌟 She's the real deal and we'll make sure she sees this. Give us a shout if you ever need anything!
Rebuy has been a great tool for helping us create bundles and improve our customer experience. The app is easy to use, flexible, and works really well for our needs. Aiman was also a huge help and incredibly fast with our customization requests. Highly recommend!
Aiman is a rockstar so this tracks completely 😄 Really glad the bundles are working well for you, and we'll be here whenever you need us next.
I rarely leave negative reviews, but after our experience I feel other merchants should be aware of the risks. A deployment made by Rebuy caused a critical issue on our Shopify store which prevented customers from accessing and using the cart. The issue effectively stopped customers from completing purchases and had a significant impact on our trading until it was identified and rolled back. To Rebuy's credit, their support team eventually acknowledged that the issue was related to an update released from their side and subsequently reverted the change. However, the incident should never have happened in the first place, particularly given that Rebuy was not even responsible for our cart functionality. What has been equally disappointing is the handling of the matter afterwards. The outage escalated internally to Board level due to the commercial impact on our business, yet resolving the issue required repeated chasing, long delays between responses, and multiple escalations to senior management. After weeks of discussions regarding compensation, Rebuy ultimately agreed to release us from our 36-month contract but offered no financial compensation for the disruption caused by an outage that they themselves acknowledged originated from a Rebuy deployment. The platform itself may work well for some merchants, but our experience exposed a concerning level of operational risk. Any third-party app capable of interfering with core checkout journeys should be subject to extremely rigorous testing before updates are pushed live. Based on our experience, I would urge merchants to carefully consider both the technical risks and the level of accountability they can expect if something goes wrong.
Thank you for sharing your experience. We take feedback like this seriously and are sorry to hear this fell short of the standard we aim to provide. We appreciate you taking the time to leave this review and hope to have the opportunity to restore your confidence in us.
Great support! The responses are incredibly fast and very helpful. The support team even assists with CSS customizations and keeps working with you until the widget looks perfect. Thank you so much!
Really glad the team could see the CSS work through to the end with you that's the kind of support we always want to deliver. Thanks for sharing this! ✨
Aiman Alamdy rebuy helper, was the best help, we had a super tight deadline on our widgets being set and he was able to do it for us last minute request even though its not something he usually handles. Truly a life saver and someone who you want to work with.
Aiman is the real deal, and we're glad he came through when it counted. 🌟 We'll make sure he hears about this! Give us a shout if you ever need anything else.
Aiman is FANTASTIC!!! Super helpful. The launch process was smooth and efficient. Aiman went above and beyond in helping us to optimize our Smart Cart and Homepage exactly as we'd imagined it. He gave us tips and we feel really confident and happy with this service. Thank you!
Aiman is going to love seeing this, and honestly, so did we 🙌 It's great to hear the launch felt smooth and that the Smart Cart and Widgets came together exactly the way you envisioned. We'll make sure he knows the impact he made.
Rebuy is much more than just a standard cart cross-sell app—it’s an end-to-end revenue generator. Since installing it, we’ve achieved a 5-figure lift in revenue using a combination of the Smart Cart, Checkout Cross-Sell, Post-Purchase upsells, and dynamic bundling. The features are powerful, but the support makes it even better. Our CSM is a wealth of knowledge and goes above and beyond to teach us how to fully optimize the app for maximum ROI.
That kind of revenue lift speaks for itself, and we love hearing that the CSM relationship has been just as valuable as the product 🚀 We'll make sure the team knows their work is making a real difference.
I'm a small business owner and we installed Rebuy just over a month ago. The smart cart is fantastic and a very good tool to increase average order value. I am still setting up the bundle builder but just the smart cart has blown me over. The support team is also brilliant and I can genuinely say that this is one of my best app experiences on Shopify in 5 years! Well done Team Rebuy!
Five years on Shopify and this lands in the top tier, that genuinely means a lot to us 🙌 So happy the Smart Cart is already making an impact, and we can't wait to see what you unlock once the Bundle Builder is live. The whole team is rooting for you!
Kyle Dicker is the absolute man! Literally such a rockstar. Has helped us with a zillion setups, walking us through best use case and fielding crazy requests! Kyle is the reason we are maximizing our Rebuy instances globally!
Kyle really is something special.The fact that you're maximizing Rebuy across your global instances is exactly what we're here for, and it's clear he's gone above and beyond to make that happen. 😄
fantastic customer service. Icwould highly recommend rebuy
Reviews like this are what keep us going 🙌 So happy our team could show up for you, and we appreciate the recommendation. We'll keep bringing that same energy every time!
Lots of good functionality. Excellent customer service.
Thank you! This means a lot to us, honestly. We work hard to make sure the product delivers and that you always have someone in your corner when you need it. Here's to keeping that momentum going 🚀
Rebuy has been incredibly easy to use and hasn’t required any major dev work to achieve our cart and merchandising goals. What’s made an even bigger impact is the support - we’ve been lucky to work with such a dedicated CSM like Maria, who’s been instrumental in bringing ideas to life. I’ve shared inspiration from other brands I’d love to test on our store, and she, along with the launch team, consistently helps make those ideas a reality. We’re truly grateful for the partnership.
Having a CSM like Maria in your corner really does make all the difference, and it sounds like she's been bringing serious energy to your partnership 🤝 We'll make sure she and the launch team know how much this means. Excited to keep building with you!
Five stars, let's go. 🙌 Thanks so much, this genuinely makes the team's day.
Clearly says "High converting post-purchase offers" as part of the free plan. The images/video for the app shows these post-purchase offers. Download the app and you can't actually put your OWN offers in the post-purchase journey... they're 3rd party adverts. So misleading. Uninstalled!
Rebuy is a truly interesting app that suits varied applications across our website. The AI Agent is phenomenal and suggests helpful CSS. You can pay for customisation from the Launch Team but we also found the general support was above and beyond helpful. Our contact, Lida, was incredible! She was so thorough and proactive and consistent; a real joy to work with. Thank you!
Lida is going to love seeing this. So glad the support experience landed the way it should, and we'll make sure she knows you said something. 🌟
Five stars says it all, and we're so glad you're happy with the experience. The team works hard every day to make it count 🌟
Es intuitivo y las herramientas son excelentes
¡Esto es exactamente lo que queremos escuchar! Nos alegra mucho que la plataforma se sienta natural y que las herramientas estén haciendo su trabajo 🙌 El equipo trabaja duro para que la experiencia sea lo más fluida posible, y saber que lo estás notando significa bastante.
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