Rebuy Personalization Engine

Nov. 6, 2025

Maria and Jessica from the Rebuy Team are truly exceptional! Their dedication and support have been invaluable, always responsive, incredibly helpful, and consistently going above and beyond to ensure our success. they bring a level of professionalism and warmth that helps us a lot. I genuinely appreciate their proactive approach and great advice. Working with them has been a fantastic experience!

Nov. 5, 2025

Great customer service

Nov. 5, 2025

Oct. 31, 2025

useless app and zero support

Oct. 31, 2025

Oct. 30, 2025

The onboarding experience was smooth Maria was an all-star. We loved working with her and she was able to knock out our complex requests with ease. The app itself is outstanding, no idea how we operated without it. GAME CHANGER. If you're serious about increasing revenue then you need to be serious about REBUY.

Oct. 30, 2025

The support is a joke really, I have never experienced such an arrogant and unhelpful approach as with Rebuy (I've been writing with Zara). Very very unhappy

Oct. 27, 2025

Tom is so helpful! Sometimes I reach out and feel like they make it more complicated! But he helped me the entire time! So thank you! And went back and fixed color scheme

Oct. 22, 2025

I had the opportunity to work directly with Maria from Rebuy through the Strategic Program, and it was 100% worth it. She was incredibly supportive and knowledgeable, helping me understand the platform and setting me up for success. Together, we accomplished all the key action items we set out to achieve based on my business’s needs. The changes we implemented have made a substantial impact on our website, especially in increasing AOV and improving product discovery for our customers, which was a major goal given our large number of SKUs. Maria was amazing to work with and I highly recommend her!

Oct. 14, 2025

We’ve had an outstanding experience with the support team at Rebuy Engine. Anytime we’ve run into an issue or needed clarification, their response has been fast, thorough, and genuinely helpful. A special shoutout to Jason, who consistently goes above and beyond. His follow-up is excellent — we always receive timely updates on open issues and clear ETAs on upcoming code release fixes. It’s rare to find a support rep who communicates so proactively and makes you feel like your business truly matters. Thanks to Jason and the Rebuy support team for setting the bar so high for customer service. Highly recommend!

Oct. 9, 2025

Tom was super helpful with providing changes to our instance of Rebuy. A+ customer support.

Oct. 7, 2025

Great!

Oct. 7, 2025

Rebuy has been a game-changer for us! Since going live on our AU store two months ago, we’ve already seen a noticeable increase in conversion rate, and we’re now preparing to roll out to other regions. We took advantage of the pro launch package, which meant we could work with a dedicated onboarding manager and web developer to fully customise our cart and widgets. Big thanks to Monica and Katie for all of their help with strategy and development, they made the whole process super easy (even whilst being in different timezones) and tailored everything exactly how we wanted across each stage of the purchase journey. Highly recommend Rebuy to anyone looking to boost sales, AOV, and conversion rate!

Oct. 3, 2025

Sept. 30, 2025

We’ve had an outstanding experience with Rebuy and can’t recommend it enough. The flyout cart has been a game-changer for us—especially with GWPs—and the platform as a whole has added a lot of value to our site. While the technology is about as cutting edge as you can get for a Shopify-based website, it can sometimes feel complex and overwhelming to navigate. That’s why having an incredible Merchant Success Manager has been absolutely critical to our success. Thankfully, we’ve been partnered with Lihuen since day one, and she’s genuinely the best MSM I’ve worked with in my career. She’s been responsive, thoughtful, always pushing us to maximize the tool, and consistently going above and beyond to help us reach our goals. The product is excellent, but Lihuen’s guidance is what truly turned features into results.

Sept. 29, 2025

I've been working with Lihuen for about 7 months now, and it's been a great experience. Super helpful, knowledgable in how we can optimize our website/widgets and easy to work with!

Sept. 29, 2025

Jason was super helpful with many customizations needed!

Sept. 29, 2025

The app is really user-friendly, easy-to-use and allows you a lot of possibilities in terms of upselling and cross-selling. The A/B testing feature helps continuously improving the performances of your widgets. Almost everything is customizable to correspond to your brand identity. The team constantly develops a lot of new interesting features and the customer support is amazing. Big thanks to Lihuen Zlatohlavek, our merchant success manager, who is always available to help and gives extremely valuable insights.

Sept. 29, 2025

Lihuen is an absolutely essential partner for scaling your e-commerce business. We have worked with Lihuen for the past seven months, and her support has been invaluable. As we build out our team and expand our roles, she has been instrumental in helping us implement Rebuy for maximum impact. She doesn't just manage the account; she actively partners with us on strategy, ensuring our optimization efforts are perfectly aligned with our overall business goals. Her expertise has been critical to our success, and we highly recommend working with her.

Sept. 29, 2025

We have had an amazing experience with the ReBuy Team. Our current partner, Lihuen, has been so great to work with. Super responsive and brings things to the table we hadn't considered as we look to optimize the customer experience. Very thankful for her support.