Rebuy Personalization Engine

Oct. 14, 2025

We’ve had an outstanding experience with the support team at Rebuy Engine. Anytime we’ve run into an issue or needed clarification, their response has been fast, thorough, and genuinely helpful. A special shoutout to Jason, who consistently goes above and beyond. His follow-up is excellent — we always receive timely updates on open issues and clear ETAs on upcoming code release fixes. It’s rare to find a support rep who communicates so proactively and makes you feel like your business truly matters. Thanks to Jason and the Rebuy support team for setting the bar so high for customer service. Highly recommend!

Oct. 9, 2025

Tom was super helpful with providing changes to our instance of Rebuy. A+ customer support.

Oct. 7, 2025

Great!

Oct. 7, 2025

Rebuy has been a game-changer for us! Since going live on our AU store two months ago, we’ve already seen a noticeable increase in conversion rate, and we’re now preparing to roll out to other regions. We took advantage of the pro launch package, which meant we could work with a dedicated onboarding manager and web developer to fully customise our cart and widgets. Big thanks to Monica and Katie for all of their help with strategy and development, they made the whole process super easy (even whilst being in different timezones) and tailored everything exactly how we wanted across each stage of the purchase journey. Highly recommend Rebuy to anyone looking to boost sales, AOV, and conversion rate!

Oct. 3, 2025

Sept. 30, 2025

We’ve had an outstanding experience with Rebuy and can’t recommend it enough. The flyout cart has been a game-changer for us—especially with GWPs—and the platform as a whole has added a lot of value to our site. While the technology is about as cutting edge as you can get for a Shopify-based website, it can sometimes feel complex and overwhelming to navigate. That’s why having an incredible Merchant Success Manager has been absolutely critical to our success. Thankfully, we’ve been partnered with Lihuen since day one, and she’s genuinely the best MSM I’ve worked with in my career. She’s been responsive, thoughtful, always pushing us to maximize the tool, and consistently going above and beyond to help us reach our goals. The product is excellent, but Lihuen’s guidance is what truly turned features into results.

Sept. 29, 2025

I've been working with Lihuen for about 7 months now, and it's been a great experience. Super helpful, knowledgable in how we can optimize our website/widgets and easy to work with!

Sept. 29, 2025

Jason was super helpful with many customizations needed!

Sept. 29, 2025

The app is really user-friendly, easy-to-use and allows you a lot of possibilities in terms of upselling and cross-selling. The A/B testing feature helps continuously improving the performances of your widgets. Almost everything is customizable to correspond to your brand identity. The team constantly develops a lot of new interesting features and the customer support is amazing. Big thanks to Lihuen Zlatohlavek, our merchant success manager, who is always available to help and gives extremely valuable insights.

Sept. 29, 2025

Lihuen is an absolutely essential partner for scaling your e-commerce business. We have worked with Lihuen for the past seven months, and her support has been invaluable. As we build out our team and expand our roles, she has been instrumental in helping us implement Rebuy for maximum impact. She doesn't just manage the account; she actively partners with us on strategy, ensuring our optimization efforts are perfectly aligned with our overall business goals. Her expertise has been critical to our success, and we highly recommend working with her.

Sept. 29, 2025

We have had an amazing experience with the ReBuy Team. Our current partner, Lihuen, has been so great to work with. Super responsive and brings things to the table we hadn't considered as we look to optimize the customer experience. Very thankful for her support.

Sept. 24, 2025

It has been really easy to get the support I need. I am challenged in this department, and using the chat support, I had all the answers I needed in minutes. Thanks, Tom!

Sept. 23, 2025

The team have been really helpful optimising Rebuy for our site. Big thanks to Zara for going above and beyond.

Sept. 17, 2025

WOW, blown away by this app's features, but this review is mostly for the Rebuy launch team members I worked with, Monica Neal and developer Katie Schultz. They really gave us a cart that looks and acts 20x more expensive than they charged me. For all store owners, I HIGHLY recommend getting the app and then doing the "Rebuy Launch program". They don't push the Launch program very hard, so ask about it. This will really help you go from 0 to 1 and get a converting smartcart quite quickly. Its a super high ROI investment, just make surea you take some time to form your opinion on all the features you want and write a killer brief, and the Rebuy Launch team will take it from there. THANK YOU MONICA AND KATIE!

Sept. 8, 2025

Strong support team behind a strong product. Onboarding we deeply personalized for our store, which is a Headless storefront and thus had a host of nuance to account for. Maria was a great partner in onboarding and getting maximal value possible in a very short period of time, always ideating on what might work given our goals and constraints. Also provided a great "Mutual Plan" document at onboarding, which was very organized and helpful to keep on track vs. many apps that get you sold and then let you figure it out. Co-founder James was very active in early sales discussions and throughout integration to help us make sure the product was a good fit, then design a smart architecture that scales with the feature set. Has stayed available for deeper technical questions. Overall very responsive team, and the app itself is strong with deep feature set and straightforward set up and analytics once you get used to it.

Aug. 27, 2025

Tom is the best! Thank you so much for your help! Integration and onboarding have been a breeze because of his over the top support! This app is extremely powerful. The customization on it is fantastic and is extremely professional looking. Thank you Tom and the Rebuy team!

Aug. 21, 2025

We’ve been working with Maria for almost six months now, and it has been an outstanding experience. She’s one of the most helpful and dedicated Customer Success Managers we’ve ever partnered with—always available, quick to provide valuable insights, and genuinely enthusiastic during every call. Throughout our time together, we’ve tested several tactics that have meaningfully lifted our sales and improved our onsite experience. Maria’s support and guidance have been instrumental in helping us maximize the value of the platform. Highly recommend working with her!

Aug. 12, 2025

Maria Garcia has been an excellent Customer Success Manager for us. She’s responsive, addresses our questions thoroughly, and keeps the focus on what matters most to our initiatives. While we’re still exploring the app’s full capabilities, her goal-oriented approach and clear communication have helped keep us aligned and making steady progress. If you’re looking for an app backed by a team that genuinely cares about your success, you’ll be in great hands with Maria and the rest of the support team.

Oct. 3, 2025

Had amazing support agents before, especially Jessica. Now my cart is outdated because the way rebuy software was set up. So i have tried setting it up but it has been a really jarring experience, only because of the support agents i have met. I feel like the Rebuy team has not cared at all to help me update my cart, the design is already done and has been fully designed by rebuy before. But they will not help me at all this time.

Aug. 5, 2025

I recently wrapped up Rebuy's 90-Day Program, and it was an incredibly valuable process. It helped us build a clear roadmap for integrating Rebuy's features seamlessly into our site, while also offering a platform to dive deep into complex questions with a dedicated rep. I want to shoutout to Maria, our Customer Success Manager, went above and beyond to ensure we fully understood the platform and how to maximize its potential. Her support was always prompt, insightful, and tailored to our needs. I wholeheartedly recommend Rebuy and the 90-Day Program to any brand looking to enhance their online experience and boost performance.