Rebuy Personalization Engine
Rebuy Personalization Engine
Rating
4.8
feedback
751
chart
#173
All reviews
Rating Breakdown
Review RSS Feed
Sept. 12, 2024
Great onboarding process with the team. Informative & fast. Kalum has assisted in getting our team comfortable with the widgets & back-end set up which has helped tremendously. Already seeing results, can't wait for more!
We're thrilled to hear your onboarding experience was smooth and informative! It's fantastic that Kalum helped get your team up to speed and that you're already seeing results. Here's to even more success ahead! 🚀
Sept. 6, 2024
Our experience has been absolutely fantastic working with ReBuy. Their team was responsive and worked with us every step of the way to launch. Aiman was the best!! I am already seeing a jump in sales and overall improvement in UX. Thanks Rebuy team!
Thank you for the glowing feedback! We're excited to hear that your experience with Rebuy has been fantastic and that you're already seeing a sales boost and improved UX. Huge shoutout to Aiman—we'll make sure to pass on your kind words! 🙌✨
Sept. 5, 2024
Max was an amazing teacher and showed me the ins and outs of ReBuy in an easy to understand manner. I'm excited to see how ReBuy helps us with add-ons once our new site launches!
Thank you for the kind words! We're thrilled Max was able to guide you through Rebuy so smoothly. Best of luck with your site launch—we're excited to see the impact it will have on your add-ons! 🚀
Sept. 4, 2024
We've experienced increases in CVR and AOV as a result of the Rebuy smart cart and upsell widgets. We use page builder on top of our shopify store and we were concerned with implementation. However, the Rebuy team was responsive and addressed all of our questions/asks in a timely manner. Aiman at Rebuy helped us with our implementation and made me confident that we were going to be set up for success.
Thank you for sharing your experience! We're thrilled to hear that the Smart Cart and upsell widgets have boosted your CVR and AOV. It’s great to know Aiman and the team made your implementation process smooth and worry-free—we’re always here to support your success! 🚀
Sept. 4, 2024
I had a terrible experience with Rebuy. The app is constantly buggy, and even the simplest features fail to work correctly. What should have been easy to set up required extensive troubleshooting, which shouldn't have been necessary for such basic functionality. To make matters worse, no clear time frame was given to fix any of the issues, leaving me in the dark and stuck with a broken app. The worst part of the experience was dealing with Dan from support. He was unprofessional, didn’t seem to understand our needs, and failed to provide any helpful solutions. I repeatedly asked for assistance from another support staff who might actually care or understand the urgency, but I was stuck with Dan. His lack of communication and inability to fix even the simplest problems was infuriating. For an app that charges premium rates, this level of service and functionality is unacceptable. Avoid Rebuy if you value reliability and professional support.
We are so sorry to hear about your frustrating experience. It's clear that the performance you received fell short of your expectations—and ours. We take this feedback seriously, and we will make sure the team reviews what went wrong here, especially regarding your support interaction. We will reach out to you directly so we can get things back on track and address these issues. Thank you for your patience.
Aug. 30, 2024
Not only has this app been amazing for my brand and our multiple stores but the support team is next level. I had a number of goals and optimizations (different for each store) and the Rebuy team helped me configure the apps and taught me how to do it (with video tutorials specific to my store fronts) so I could continue to optimize my stores myself. This app came recommended to me from a friend and I couldn't recommend it more! I just wish we started using it sooner. The setup process was quick and easy and we saw results immediately!
Thank you so much for sharing your experience! We’re thrilled to hear that Rebuy has made such a positive impact on your brand and that our support team could guide you through the setup and optimizations. Your recommendation means the world to us, and we’re excited to continue supporting your success! 🚀⬤
Aug. 29, 2024
Max is a great person to work with. Super responsive and very informative.
Thanks for the shoutout! We’re glad to hear that Max has been such a great help. We’ll make sure to pass along your kind words! 😊
Aug. 29, 2024
Love all the support and once setup the process is super easy
We’re so happy to hear you found the setup easy and our support helpful! We’re always here if you need anything else. Thanks for the love! 💙
Aug. 26, 2024
We use a few different platforms and plug-ins and Rebuy by far makes us the most revenue. We've enjoyed being able to test different features and widgets and really make the most we can out of it. Our Merchant Success Manager, Reza Zohouri, is so helpful and very communicative. We highly recommend Reza as your go-to person.
It’s fantastic to hear that Rebuy has been such a strong revenue driver for your business! We’re glad you’ve enjoyed experimenting with different features, and we’ll definitely pass along your high praise to Reza. Thanks for the recommendation and for being a valued partner! 💼🚀⬤
Aug. 23, 2024
We are very satisfied with Rebuy on our website. I work with Moncia to keep our Rebuy App working top notch. She is always very responsive and eager to help solve our project tasks. I would recommend folks to use this app.
We’re delighted to hear that Rebuy is serving your website well! Monica is indeed fantastic, and we’re glad she’s been able to assist you so effectively. Thanks for the recommendation—we’re here to keep things running smoothly! 😊
Aug. 14, 2024
Great app that really helps boost sales. The people behind ReBuy are aqually amazing - they care about their product and their customers.
Thank you so much for the kind words! We're thrilled to hear that Rebuy is helping boost your sales, and it means a lot to know our team's dedication shines through. We're here to support you every step of the way! 🚀
Aug. 8, 2024
Absolutely phenomenal experience with Suki Abdulla! From the moment we started setting up Rebuy, we were quite nervous about whether it would suit our business needs. However, Suki's incredible support and expertise made all the difference. She was ultra-helpful, guiding us through every step and ensuring our online store was running perfectly. We couldn't have asked for a better partner in this process. Thank you, Suki!
Wow, this is amazing to hear! 😊 We're so glad that Suki was able to make the setup process smooth and tailored to your needs. I'll be sure to pass along your appreciation—she’ll be thrilled to know she made such a positive impact. Thanks for trusting Rebuy with your business!
Aug. 6, 2024
Aside from the fact that this is our most utilized app for its amazing features, I would like to thank Nam for going above and beyond to assist me. I can't thank him enough, honestly.
We’re so happy to hear Rebuy is a key part of your toolkit, and a huge shoutout to Nam for delivering such exceptional support! 🙌 Your gratitude means the world to us, and we’ll make sure Nam knows how much his help is appreciated. Thanks for being a valued part of the Rebuy community!
Aug. 5, 2024
Reza was great, helped us whenever we have any issue. Rebuy has been working well for us for a few years, great product and highly recommend
Thank you for your recommendation and for sticking with Rebuy over the years! We're glad to hear Reza has been there to support you whenever needed. We're committed to keeping things running smoothly for you—here’s to continued success! 🙌
Aug. 1, 2024
Thank you for the 5 stars! ⭐ We’re so glad you’re enjoying Rebuy—here’s to more success ahead! 🚀
July 31, 2024
Rebuy has significantly enhanced our website, offering numerous features that have boosted our average order value. The cost of the subscription is negligible compared to the return on investment we're seeing. Additionally, our account manager, Reza Zohouri, is exceptionally easy to work with.
Thank you so much for your wonderful feedback! We're thrilled to hear that Rebuy has boosted your average order value and that Reza has been a pleasure to work with. We look forward to continuing to support your success! 🚀
July 31, 2024
Great product, great team! We've seen consistent ROI and our MSM provides incredible support and insights and helps ensure that we're always optimizing and improving as Rebuy introduces updates and new features.
Thank you for your kind words! We're delighted that you're seeing consistent ROI and benefiting from our team's support and insights. We'll keep striving to help you optimize and improve with every update! 💪
July 31, 2024
Rebuy has definitely added value to our site in terms of AOV. Setup was easy, functionality has been great, and Reza has been one of the most outstanding platform reps I've ever had the pleasure to work with!
Thank you for the fantastic feedback! We're excited to hear that setup was easy, and that Rebuy is adding value to your site. We're also proud to have Reza on our team, and it's great to know he's making a positive impact! 🌟
July 31, 2024
Rebuy is a powerful tool that has positively impacted our store, making it a valuable addition for any e-commerce business looking to enhance customer experience and drive sales. Some Pros! - Their success team, developers, and support are very easy to work with. - Open to customization conversations. If the widgets don't look or act how you need, Rebuy is ready and willing to optimize their services to your needs. - They offer A/B testing, which isn't offered by similar apps. - Widget rules are highly customizable, allowing you to control what products are recommended to your customers. Some Cons! - Turnaround time for certain bug fixes can be long. The good news is if it's a big bug, their developers will implement a temporary fix while a permanent one is worked on. - Pricing can be expensive for bigger stores if you're not looking to utilize most of their features. - Rebuy has a ton of features, which is great for your store, but makes the learning curve a little steep. They have help docs, videos, and support to offset this. Overall, Rebuy has been very accommodating to our business needs, and we're grateful to work with them. Special thanks to our Success Manager, Reza, for being a one-stop Rebuy encyclopedia! You've helped us make the best use of Rebuy's features and keep us accountable for yearly goals.
Thank you for the detailed review! We're delighted to hear how Rebuy has positively impacted your store and that Reza has been a great support. We appreciate your constructive feedback and are committed to addressing the turnaround times and making our features easier to learn. Thank you for being a valued partner! 🙌
July 29, 2024
Rebuy customer service is second to none, and although the functionality is great, the support is my favorite thing about the Rebuy team. Our Senior Success Manager Max Trummer is a great example of this, and actually a big reason why we have started using Rebuy in our store. Knowing that questions and issues will be resolved quickly adds a level of professionalism that is very rare in app customer support these days, so big ups to Max and the whole Rebuy team.
Thank you for your kind words! We're thrilled to hear that our customer service, especially from Max, has made such a positive impact. We'll continue to provide the exceptional support you deserve. 🙏✨