Rebuy Personalization Engine
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We’re loving the experience with Rebuy. Maria has been an incredible supporter, and Lam has also been amazing, so proactive and thoughtful in the way he supports us. We really appreciate how closely the team partners with us to help achieve our goals.
The fact that both Maria and Lam are showing up this way means the world to us! 🙌 It's genuinely a team effort and hearing that the partnership feels real on your end is exactly what we're going for. We'll pass this along to both of them because they absolutely deserve to hear it.
Maria has been an excellent and responsive representative for Rebuy. She has helped us build our widgets around our product categories and recommendations. We meet weekly and she's ready to dive into our to-do's. Thankfully, Maria will also take the time to review our team's widget setup prior to launch to ensure we've setup our widgets correctly.
Maria is the real deal, and reviews like this are exactly why we love what we do! 🌟 So glad she's been such a strong partner in building out your widget setup and keeping things moving week over week. We'll make sure she knows her work is being noticed.
We just launched Rebuy a few weeks ago and we love it so far! Affordable price, immediate results that exceeded expectations, and most importantly, incredible customer support. Our CSM and implementation team are always available, bring great ideas to the table, and happy to solve problems specific to our business.
What an awesome review to kick off your relationship with Rebuy! 🎉 It means everything to hear that the implementation team and your CSM are making such a real impact so early on. We're in your corner and can't wait to keep building on this momentum together.
Doesn't respond and charges 2.5k+ usd for no reason.
Hi there, we hear you and want to make sure we get this sorted properly. Our team is reaching out directly to address the billing concern and make sure everything looks right on your account 🙏
Rebuy has been an amazing service for our brand. The updated features in the smart cart are awesome, and has really boosted our bottom line. The CSM and overall support we have is second to none. Responsiveness and attention to detail is a very important asset and Rebuy executes both very well.
Bottom line impact and a support team that actually shows up. That's exactly what we're here for. 🚀 So glad the Smart Cart updates have been making a real difference, and we'll make sure your CSM and support team know you said this. Give us a shout if you ever need anything!
Rebuy has been great to work with. Maria was incredibly helpful throughout the entire setup process and was quick to jump in whenever we ran into any glitches. Alex was also a great support and very easy to work with. Overall, the team made the implementation smooth and were very responsive along the way.
Maria and Alex are going to love seeing this 🙌 We put a lot of care into making implementation feel smooth, and it means everything to hear the team showed up that way for you. Don't hesitate to reach out if you need any help in the future!
Joseph was great help and the product has been very useful
Glad to hear Joseph came through for you! 🌟 He's exactly the kind of person we love having on the team, and we'll make sure he knows his work is making an impact. We look forward to continuing to support your store's growth!
We are revising my previous rating to reflect a significant turnaround in our experience with Rebuy. Following our initial feedback, Cole and Diana reached out to facilitate a call where we could openly discuss the technical and account-related hurdles we were facing. The technical issues were addressed directly by Lam, who provided the level of responsiveness and expertise we were looking for. Additionally, Cole and Diana were incredibly understanding regarding our account concerns and took the steps necessary to ensure the platform provides the clear value required for our business. It is rare to see a team take such proactive ownership of a customer’s experience. Because of their transparency and the technical resolutions provided, We've have decided to maintain our store’s partnership with Rebuy. We appreciate the team for stepping up and proving they are committed to supporting their users.
We hear you, and this isn't the experience we want for any merchant who's been part of the Rebuy community. We're looking into this and will be reaching out directly to see if we can make things right 💙
I've been using Rebuy for at least a year now, and I can't say enough about it. It has definitely made a difference for my bottom line, and their activation team and tech team have been incredibly helpful with everytime I want to run a promo or install a new widget. Highly highly recommend!
Reviews like this make the whole team's day! 🙌 So glad the activations and widget builds have been smooth, and that you're seeing it show up in your bottom line. We'll keep bringing that same energy every time you reach out!
Very powerful app, support is quite good however customizaiton is limited. use AI or a developer friend to customize further to match your theme. Data sources and recommendaton widgets are amazing. Smart cart is GOLD
The Smart Cart love is so appreciated, and knowing the data sources and recommendation widgets are working hard for your store genuinely makes us smile 😊 We hear you on customization and that's feedback we take seriously as we keep building.
Fantastic! We increased sales using multiple functions of this app! They have great customer support and to be honest, the AI Agent is actually really good to help customize some of the functions! The team is always happy to jump on a call too! Last thing: the price is very affordable, especially for smaller business looking to test or try it for a while! It adds a lot of value for our brand! Great job REBUY!
Reviews like this are the reason we do what we do 🙌 It means a lot to hear that multiple parts of the platform are driving real sales for your store, and we're especially glad the AI Agent has been a useful resource along the way. We're rooting for your brand and can't wait to keep growing with you!
Great experience so far. Onboarding process was smooth and I got our shop set up exactly how I wanted with Anna! Was able to get a new sticky cart to replace our other app that did that, a new bundle offer on the product page to replace another app, add upsells along the way, and post-purchase offers to replace a third app, so this app covered a range of things that we already did, as well as added some other offers that we've seen increase our AOV and overall customer experience! Highly recommend. Thank you for all your help Anna!
Anna is going to love hearing this! It's awesome that you were able to consolidate so many tools into one and still level up your AOV and customer experience at the same time. We're lucky to have merchants like you, and Anna's lucky to have such a great partner to build with 🔥
Amazing app with tons of very useful features, and incredible support team :)
Really appreciate you saying that! Our support team will be hyped to hear this, and we're always working to make the features even better for you 🔥
I installed this app hoping it would improve my store, but it turned out to be a costly mistake. The setup is unnecessarily complicated and requires constant technical adjustments just to achieve basic functionality. After spending hours customizing it with CSS, I ran into multiple bugs that caused my cart not to display correctly. The result: direct loss of conversions and sales. It’s unacceptable for a revenue-focused app to negatively impact revenue. Support did respond, but none of their suggested “solutions” actually fixed the issue. I even switched themes to rule out compatibility problems, and the issue still persisted. The cart would work intermittently — completely unstable and unreliable. For the price, the quality is extremely disappointing. The interface feels outdated, unintuitive, and far from professional. It does not meet the standards of a serious ecommerce business. In short: this app cost me time, money, and lost sales opportunities. I absolutely do not recommend it. There are far better and more stable alternatives available.
This is not the experience we want you to have, and I am sorry the setup and ongoing issues caused so much frustration. That kind of instability is not the standard we hold ourselves to, especially after the time you put into customizing everything. Our team will be reaching out directly to dig in and make this right
Support member- Jessica was very helpful
Love hearing this. Jessica is a rockstar and I am so glad she showed up for you when it counted 🌟 We will make sure she sees this and keep that same energy going.
Appreciate you taking the time to leave a rating. We will be reaching out to learn more and see how we can improve.
My experience with the activation specialist, Joseph, was amazing. He was so knowledgable and helped me create a great experience on my store.
Thanks so much for the kind words! Joseph is fantastic, and we're lucky to have him on the team. Really glad he was able to help you get your store set up the way you wanted. If you need anything else as you continue to grow, don't hesitate to reach out. Appreciate you taking the time to share your experience!
This is a seriously comprehensive product with exceptional support! There's a lot to it and for a while I felt a little overwhelmed. But we'd implemented a very basic setup (when I say "we", they did most of it for me - I got on an activation call, had no idea what I was doing, so they set up a cart to get us started). That alone gave us a return of 3x the cost and I didn't really do anything! Recently I decided to look at what else it could do - there's a LOT! Realised we didn't need to be also paying for a bundling app, so got rid of that to save some money and move it to Rebuy, and watched one of their Office Hours videos for inspiration. It's so helpful to see them show you what's working on other websites and I could instantly see where we could improve. Got to work on it, got stuck... it was the weekend. Contacted them, got a reply on the Sunday! Set up a call the next day and Joseph fixed what I'd got wrong, made sure it worked properly with my custom theme, answered my questions really clearly, showed me some other stuff and completely helped jump-start our progress! Even with a very basic setup, Rebuy has proven that it delivers more than it costs. With what I've just learned from Joshua, it has the potential to do way more. The app is worth every penny. The support is gold dust!
This is incredible to read—thank you for taking the time to share all of this! Huge shoutout to Joshua for being a total rockstar, and we're pumped to keep helping you unlock even more value 💪 Give us a shout if you ever need anything!
Dan was our support person. We were cutting over to a new website and needed extra hand holding to make sure our shopping cart was properly working with one of our other subscription apps. Dan stayed with us the whole way through helping us fix and adjust all kinds of small issues. BIG shout out to Dan and the team at Rebuy.
Thank you so much for the kind words! We're so happy to hear that Dan and the team were able to provide the support you needed during your transition. We’re committed to ensuring everything works seamlessly for you, and it’s awesome to know you’re seeing positive results. If you ever need anything else, don’t hesitate to reach out, we're here!!
Rebuy Engine - Deceptive Billing, Broken Agreements, and Merchant Exploitation: Avoid at All Costs Fellow merchants: Steer clear of Rebuy Engine. Their tactics erode trust in the Shopify ecosystem and could cripple your operations. Don't let them exploit you. Full review will be up soon.
We are truly sorry this experience left you feeling exploited. That's not who we are, and understand why trust was broken. There was a breakdown in documentation during your transition that we should have caught earlier (thats on us). We can see our attempts to resolve it didn't feel like enough or come soon enough. If you're willing to talk, our account team is here to listen and see if there's a path forward together.
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