Rebuy Personalization Engine
AI recommendations: cart, checkout, and post-purchase upsells
Rating
4.7
feedback
791
chart
#347
All reviews
Review RSS Feed
Sept. 24, 2025
It has been really easy to get the support I need. I am challenged in this department, and using the chat support, I had all the answers I needed in minutes. Thanks, Tom!
Thanks so much for the great feedback! We're so happy to hear you had a smooth experience and got the help you needed. Tom will definitely appreciate the shout-out! If you need anything else, just give us a shout! 😊
Sept. 23, 2025
The team have been really helpful optimising Rebuy for our site. Big thanks to Zara for going above and beyond.
Really appreciate you calling this out — we're lucky to have Zara on the team! Glad to hear the optimizations are making a difference, and we’re here anytime you need a hand. 🙌
Sept. 17, 2025
WOW, blown away by this app's features, but this review is mostly for the Rebuy launch team members I worked with, Monica Neal and developer Katie Schultz. They really gave us a cart that looks and acts 20x more expensive than they charged me. For all store owners, I HIGHLY recommend getting the app and then doing the "Rebuy Launch program". They don't push the Launch program very hard, so ask about it. This will really help you go from 0 to 1 and get a converting smartcart quite quickly. Its a super high ROI investment, just make surea you take some time to form your opinion on all the features you want and write a killer brief, and the Rebuy Launch team will take it from there. THANK YOU MONICA AND KATIE!
Thanks so much for the kind words! We’re thrilled to hear that Monica and Katie delivered a Smart Cart experience that felt premium from the start, and that the Launch Program made such a big impact. We’re here for you as you keep scaling—just reach out anytime!
Sept. 8, 2025
Strong support team behind a strong product. Onboarding we deeply personalized for our store, which is a Headless storefront and thus had a host of nuance to account for. Maria was a great partner in onboarding and getting maximal value possible in a very short period of time, always ideating on what might work given our goals and constraints. Also provided a great "Mutual Plan" document at onboarding, which was very organized and helpful to keep on track vs. many apps that get you sold and then let you figure it out. Co-founder James was very active in early sales discussions and throughout integration to help us make sure the product was a good fit, then design a smart architecture that scales with the feature set. Has stayed available for deeper technical questions. Overall very responsive team, and the app itself is strong with deep feature set and straightforward set up and analytics once you get used to it.
Thanks so much for the awesome review! We’re so glad Maria and James were able to help you with a smooth onboarding process, and that the “Mutual Plan” kept everything on track. We’re excited to continue supporting your team as you grow, so don’t hesitate to reach out if you need anything!
Aug. 27, 2025
Tom is the best! Thank you so much for your help! Integration and onboarding have been a breeze because of his over the top support! This app is extremely powerful. The customization on it is fantastic and is extremely professional looking. Thank you Tom and the Rebuy team!
Love hearing this! 🙌 We’re lucky to have Tom on the team—he’s a rockstar, and it’s awesome to hear how smoothly everything went. Thanks for the kind words and for trusting Rebuy!
Aug. 21, 2025
We’ve been working with Maria for almost six months now, and it has been an outstanding experience. She’s one of the most helpful and dedicated Customer Success Managers we’ve ever partnered with—always available, quick to provide valuable insights, and genuinely enthusiastic during every call. Throughout our time together, we’ve tested several tactics that have meaningfully lifted our sales and improved our onsite experience. Maria’s support and guidance have been instrumental in helping us maximize the value of the platform. Highly recommend working with her!
Thank you so much for the kind words! We're thrilled to hear that Maria has been able to support you and drive such great results. It’s been a pleasure working with you, and we look forward to continuing the partnership!
Aug. 12, 2025
Maria Garcia has been an excellent Customer Success Manager for us. She’s responsive, addresses our questions thoroughly, and keeps the focus on what matters most to our initiatives. While we’re still exploring the app’s full capabilities, her goal-oriented approach and clear communication have helped keep us aligned and making steady progress. If you’re looking for an app backed by a team that genuinely cares about your success, you’ll be in great hands with Maria and the rest of the support team.
Thank you for the great feedback! We're glad to hear that Maria has been helpful in supporting your goals and keeping things on track. We appreciate your trust in our team and look forward to continuing to support your progress.
Oct. 3, 2025
Had amazing support agents before, especially Jessica. Now my cart is outdated because the way rebuy software was set up. So i have tried setting it up but it has been a really jarring experience, only because of the support agents i have met. I feel like the Rebuy team has not cared at all to help me update my cart, the design is already done and has been fully designed by rebuy before. But they will not help me at all this time.
I'm glad to hear you're having a great experience! It's always a great hearing that the app not only works well but also that we have a responsive support team. If you need anything, feel free to reach out!
Aug. 5, 2025
I recently wrapped up Rebuy's 90-Day Program, and it was an incredibly valuable process. It helped us build a clear roadmap for integrating Rebuy's features seamlessly into our site, while also offering a platform to dive deep into complex questions with a dedicated rep. I want to shoutout to Maria, our Customer Success Manager, went above and beyond to ensure we fully understood the platform and how to maximize its potential. Her support was always prompt, insightful, and tailored to our needs. I wholeheartedly recommend Rebuy and the 90-Day Program to any brand looking to enhance their online experience and boost performance.
Thanks so much for the awesome feedback! 🙌 We're really glad the 90-Day Program helped you build a solid plan and gave you the support you needed. We'll make sure Maria hears your shoutout—she'll be stoked to know her help made a difference!
July 28, 2025
From a $25/ month subscription as it's advertised here on the marketplace, after installed I was asked for nearly $1k/month. This is fake advertising.
Thanks so much for your feedback. We really appreciate you bringing this to our attention and are sorry for any confusion. It looks like our pricing page could be clearer, and we understand how that might have led to some mix-ups. Our team is reaching out to you to review what happened and ensure everything aligns with your expectations. We're here to help and make sure things are smoother going forward!
July 15, 2025
great support trying to get some things troubleshot. appreciate it Tom!
Thanks for the feedback! We're so glad Tom could help troubleshoot and get things on track for you. Don't hesitate to reach out if you need anything else! 👍
July 15, 2025
Customer support is out of this world! We use Gempages, which wasn't always perfectly compatible with Rebuy, but Tom took it upon himself to find a solution for all of our wants/needs! Instead of giving up when there wasn't an easy solution, he worked with his team to develop ways that we could implement Rebuy with Gempages. The customer service is 100% the reason we kept this app! Thanks, Tom.
Thank you so much for the kind words! We're thrilled to hear that Tom and the team were able to deliver the support you needed. We'll continue working hard to ensure your experience is top-notch! 🙌
July 11, 2025
I just completed the 90-Day Program with Rebuy, and it was a fantastic experience. Maria was hands down one of the best Customer Success Managers I’ve ever worked with—always available, knowledgeable, and incredibly helpful in educating us on how to get the most out of the platform. We’ve already seen a sales lift from the improvements made to our existing widgets and promotional strategies. I highly recommend Rebuy and the 90-Day Program to any brand looking to optimize their onsite experience and drive results.
Wow—thank you for the incredible feedback! We're thrilled to hear the 90-Day Program delivered real impact, and we'll be sure to pass your kind words on to Maria—she truly goes above and beyond 💪.
July 3, 2025
It was excellent to be part of the 90 day program with Maria. Thank you for the audit and getting us on track with the high impact features including the smart cart.
We're so glad to hear that the 90-day program with Maria was helpful for you! It’s great to know the audit and smart cart features made a positive impact. We’re excited to see all the progress you’ll continue to make! 🚀
July 3, 2025
We've been using Rebuy for three years and the team always helps out right away whenever we need them.
Thank you for being with us for three amazing years! We’re so glad to hear that our team continues to be there for you whenever you need help. We look forward to supporting you for many more! 😊
July 2, 2025
The customer support is the best, they solve your issues in no time
Thank you so much for the kind words! We're thrilled to hear that our support team was able to help you quickly and effectively. We'll keep working hard to maintain that level of service! 🙌
June 26, 2025
I love Rebuy, so easy to use with great manuals but what really makes them stand out is their support team. Bradley is a ROCKSTART and deserves a raise!
We’re so glad to hear this—thank you! 🎉 Huge shoutout to Bradley—we agree, he's a rockstar and we’re lucky to have him. We’ll make sure your kind words are shared with him and the team!
July 2, 2025
Support was able to diagnose and resolve an uncommon theme problem that was conflicting with the Smart Cart on our website and it is now working perfectly! Thank you so much for the help. The new pricing tiers is also a great change since we only use a small amount of the offered products.
I’m sorry to hear about your experience with both the support and the cost. I know that our team is already in contact with you and our senior engineers and leads are actively addressing your concerns. We’re looking forward to turning this around and making sure you have a more positive experience!
June 18, 2025
We just wrapped up a 3-month success program with Rebuy, and the results speak for themselves — higher AOV, better conversion rates, and smarter onsite experiences for our customers. We're a youth baseball e-commerce brand, and Rebuy has truly leveled up how we sell apparel and gear. A huge shoutout to our success manager, Maria, who made the entire experience seamless and insightful. She wasn’t just a guide — she was a mentor. Maria patiently walked us through new tools, helped us understand the why behind each strategy, and even gave us early access to upcoming features that perfectly aligned with our goals. All of this while finishing her MBA! Total rockstar. If you're on the fence about Rebuy — don’t be. And if you get the chance to work with Maria, you're in excellent hands.
Thank you for the awesome feedback! We’re so glad Rebuy helped boost your business, and it's great to hear that Maria made such an impact. 🚀 We’ll continue working hard to support your success. Keep rocking it with your baseball brand! ⚾