Rebuy Personalization Engine
AI recommendations: cart, checkout, and post-purchase upsells
Rating
4.7
feedback
807
chart
#357
All reviews
Review RSS Feed
Nov. 20, 2025
This app caused many glitches with the shopping cart. I had other discount apps that would not work with it. Make sure you check with your other apps to see if they are compatible to work with this.
Thanks for your feedback, and we’re sorry to hear about the issues you ran into. We’re always working on improving compatibility with other apps. We’ll reach out directly via email to discuss this further and see if there's anything else we can do to try and make things right!
Nov. 10, 2025
Best Customer Service Ever!!! And how amazing that they have a tiered payment system. So small businesses can use the app with most the features without all the fees! But the best part is the actual human connections. Help within seconds with a real human!! The world needs a little more of this.
Thanks for the great feedback! We're happy to hear the tiered payment system and fast support are working well for you. Let us know if you need anything else! 😊
Nov. 10, 2025
Joseph and Rebuy team are great and love working with the them!
Thank you so much for your kind words! We're thrilled to hear that you've had a great experience working with Joseph and the Rebuy team. We truly value your partnership and look forward to continuing to work together! Let us know if there's anything else we can do to support you.
Nov. 7, 2025
Janet is A++++++. She not only reviews and provides exceptional insights and specific revenue generating recommendations, but she helps execute the updates within the platform. Her communication has been among the best I have ever experienced and I work with dozens of different platforms across multiple brands. So I do not make this endorsement lightly. Janet is the primary reason I am excited to continue working w REBUY for my brand's value added growth strategies. Having her helping us now for Q4 holiday push is an even added bonus!
Review Responses said:Thanks so much for the thoughtful review. Janet brings a ton of value, and it’s great to hear her support is making such a difference—especially heading into the busy season. We’re glad to be in your corner and look forward to what’s ahead.
Nov. 6, 2025
Maria and Jessica from the Rebuy Team are truly exceptional! Their dedication and support have been invaluable, always responsive, incredibly helpful, and consistently going above and beyond to ensure our success. they bring a level of professionalism and warmth that helps us a lot. I genuinely appreciate their proactive approach and great advice. Working with them has been a fantastic experience!
Thanks so much for the awesome feedback! We're so glad to hear Maria and Jessica have been helpful and supportive. We really appreciate your kind words and look forward to continuing to work together! 😊
Nov. 5, 2025
Great customer service
Thank you so much for the kind words! We're thrilled to hear you had a positive experience with our customer service. We're always here to help, so don't hesitate to reach out if you need anything in the future!
Nov. 5, 2025
Thanks for the 5 stars — we truly appreciate it! If there’s ever anything we can do to support you further, don’t hesitate to reach out. 🌟
Oct. 31, 2025
Appreciate the 5 stars—glad we’re hitting the mark. We’ll keep working to stay worthy of that rating. Thanks for being with us! ✅
Oct. 30, 2025
The onboarding experience was smooth Maria was an all-star. We loved working with her and she was able to knock out our complex requests with ease. The app itself is outstanding, no idea how we operated without it. GAME CHANGER. If you're serious about increasing revenue then you need to be serious about REBUY.
Thank you for the kind words! We’re so glad to hear onboarding was smooth and that Maria crushed it — we’ll be sure to share this with her. Love that Rebuy is already making an impact for your business. Appreciate you! 👏
Oct. 30, 2025
The support is a joke really, I have never experienced such an arrogant and unhelpful approach as with Rebuy (I've been writing with Zara). Very very unhappy
Thanks for being honest about your experience — I’m really sorry the support came across that way. All of our customers deserve clear and helpful communication. We’ve already reached out to reconnect and would still love the chance to make things right and get your setup working the way you want. If you’re open to it, please respond there and we can get together to talk things through.
Oct. 27, 2025
Tom is so helpful! Sometimes I reach out and feel like they make it more complicated! But he helped me the entire time! So thank you! And went back and fixed color scheme
Appreciate the love! 🙌 Glad Tom could simplify things and get the color scheme sorted—always here to help!
Oct. 22, 2025
I had the opportunity to work directly with Maria from Rebuy through the Strategic Program, and it was 100% worth it. She was incredibly supportive and knowledgeable, helping me understand the platform and setting me up for success. Together, we accomplished all the key action items we set out to achieve based on my business’s needs. The changes we implemented have made a substantial impact on our website, especially in increasing AOV and improving product discovery for our customers, which was a major goal given our large number of SKUs. Maria was amazing to work with and I highly recommend her!
Thanks for the great feedback! We're glad Maria could help you achieve your goals and see such positive results. Appreciate the recommendation and looking forward to continuing to support you! 👍
Oct. 14, 2025
We’ve had an outstanding experience with the support team at Rebuy Engine. Anytime we’ve run into an issue or needed clarification, their response has been fast, thorough, and genuinely helpful. A special shoutout to Jason, who consistently goes above and beyond. His follow-up is excellent — we always receive timely updates on open issues and clear ETAs on upcoming code release fixes. It’s rare to find a support rep who communicates so proactively and makes you feel like your business truly matters. Thanks to Jason and the Rebuy support team for setting the bar so high for customer service. Highly recommend!
Really appreciate you taking the time to share this. Jason’s a standout and we’re glad his support has made a real difference. We’ll keep showing up with the same level of care and consistency you’ve come to expect. 💪
Oct. 9, 2025
Tom was super helpful with providing changes to our instance of Rebuy. A+ customer support.
Thanks for the feedback! We’re glad Tom could help with the changes to your Rebuy instance. Let us know if you need anything else!
Oct. 7, 2025
Great!
Thanks for the 5 stars! We appreciate your feedback and are glad you’re happy with the service!
Oct. 7, 2025
Rebuy has been a game-changer for us! Since going live on our AU store two months ago, we’ve already seen a noticeable increase in conversion rate, and we’re now preparing to roll out to other regions. We took advantage of the pro launch package, which meant we could work with a dedicated onboarding manager and web developer to fully customise our cart and widgets. Big thanks to Monica and Katie for all of their help with strategy and development, they made the whole process super easy (even whilst being in different timezones) and tailored everything exactly how we wanted across each stage of the purchase journey. Highly recommend Rebuy to anyone looking to boost sales, AOV, and conversion rate!
Oct. 3, 2025
Thanks for the 5-stars! We’re so glad to hear you’re happy with everything. If you ever need anything else, we’re here to help! 😊
Sept. 30, 2025
We’ve had an outstanding experience with Rebuy and can’t recommend it enough. The flyout cart has been a game-changer for us—especially with GWPs—and the platform as a whole has added a lot of value to our site. While the technology is about as cutting edge as you can get for a Shopify-based website, it can sometimes feel complex and overwhelming to navigate. That’s why having an incredible Merchant Success Manager has been absolutely critical to our success. Thankfully, we’ve been partnered with Lihuen since day one, and she’s genuinely the best MSM I’ve worked with in my career. She’s been responsive, thoughtful, always pushing us to maximize the tool, and consistently going above and beyond to help us reach our goals. The product is excellent, but Lihuen’s guidance is what truly turned features into results.
Thanks for the awesome feedback! We’re so glad that Rebuy has made such a difference for you. We LOVE to hear Lihuen has been such a huge help in making everything work seamlessly. We’ll pass along your kind words to her! If you need anything else, just let us know!
Sept. 29, 2025
I've been working with Lihuen for about 7 months now, and it's been a great experience. Super helpful, knowledgable in how we can optimize our website/widgets and easy to work with!
Thanks for the great feedback! We're so happy to hear that working with Lihuen has been such a positive experience. She’s definitely a pro at optimizing websites and widgets! If you ever need anything, just reach out! 😊
Sept. 29, 2025
Jason was super helpful with many customizations needed!
Thanks for the feedback! We're so glad Jason could help with all the customizations you needed. If you ever need anything else, just let us know! 😊