Rebuy Personalization Engine
Rebuy Personalization Engine
Rating
4.8
feedback
783
chart
#237
All reviews
Review RSS Feed
June 2, 2025
UPDATE: Rebuy was kind enough to reach out to us to help fix the issues we were experiencing. While this app didn't work out for our store in the end, their customer service is exceptional to ensure you are left feeling happy until it's resolved.
Thank you for taking the time to share this — your experience isn’t what we strive for, and I’m sorry to hear it’s been frustrating. It sounds like there were some gaps in our support and setup, and we’d really appreciate the opportunity to connect directly to better understand what happened and work toward a resolution. Someone from our team will be reaching out shortly.
May 15, 2025
Rebuy has been very helpful for us! Dante was super insightful and made updates easy to understand.
Awesome to hear—glad Rebuy’s been a strong fit for you and that Dante helped simplify things along the way 🙌. We’ll make sure he sees this! Thanks for taking the time to share.
May 14, 2025
My Launch Manager Monica did a great job answering all my questions and communicating our customizations needed. The Engineer, Steven, that worked on our site crushed it and well exceeded my evelopment customization expectations. The app started generating revenue for us upon the first day we launched it and I am hopeful it continues to grow our AOV and conversion rate.
Love hearing this—Monica and Steven will be pumped to know their work hit the mark! It's awesome that you saw revenue from day one 📈. Thanks for the feedback and for trusting us with your business.
May 13, 2025
Implementing Rebuy was daunting at first, but not once I started working with Dante - the experience and support has been excellent. He is super responsive and goes above and beyond where he can to make sure we get full use of the tool. As a non technical person, I really appreciate his attention to detail and his way of communicating all the features Rebuy offers me without making it too complex. He really demonstrates how Rebuy is a user friendly tool with lots of possibilities!
Really appreciate you calling this out—Dante’s been a huge asset to our team, and it’s great to hear how much of a difference he’s made. We’re glad Rebuy’s flexibility is coming through clearly, even without a technical background. Thanks again for the thoughtful feedback!
May 7, 2025
So impressed by the capabilities of ReBUY, and even more so by the awesome support we've gotten. Their support people walked us through the entire setup process, and even for trickier things we wanted to do, helped us find solutions. They also have the most comprehensive resource guides I've seen for a software company. It's been a great experience so far! Also shoutout to Lam, one of their customer service reps, for staying with us during setup for an extended period of time to make sure we had everything that we needed. A+++
Wow—thank you so much for this incredible feedback! We’re so happy to to hear that our team (especially Lam!) made your setup smooth and that our resource guides hit the mark 🙌 - Reach out if you ever need any help!
May 7, 2025
Some amazing features but customer service is completely useless. Spent an hour on live chat with someone who had no idea how to create a post purchase upsell offer.
Thanks for your feedback. We are sorry to hear about your experience with support — that's definitely not up to the standard we aim for. One of our leads has already reached out and will follow up to see what we can do to make things right.
May 2, 2025
We’re currently running Rebuy Engine across three different Shopify stores, and it has quickly become a mission-critical part of our ecommerce stack. With a catalog of over 30,000 SKUs, merchandising is no small feat—yet Rebuy makes it incredibly intuitive and scalable. The cross-sell widgets, post-purchase offers, and bundling capabilities have delivered tremendous results. Conversion rates are up, AOV is climbing, and the experience feels tailored without being over-engineered. We’ve fully committed to Rebuy Search & Collections on two of our three stores, and the relevancy is absolutely on par with the best search and discovery platforms out there. Support has been nothing short of stellar. I spend about a third of my time in the platform, so I’ve had plenty of opportunities to vet the support team—and they consistently deliver fast, insightful, and proactive help. Rebuy is clearly pushing to become the only merchandising tool you’ll ever need—and from what I’ve seen so far, they’re well on their way. Highly recommended.
Wow—thank you for such an incredibly thoughtful review! It’s great to hear Rebuy’s driving real results across your stores, and we’re glad the platform and support team are delivering where it counts. We’re committed to keeping that momentum going so give us a shout if you ever need us! 💪
May 1, 2025
Definitely a good investment for any e-commerce business to maximize the website's AOV & CVR.
Thanks for the great feedback! We're happy to hear that Rebuy is helping boost your AOV and CVR. We're here to support your success so dont hesitate to reach out! 🚀
April 29, 2025
Thanks a ton for the 5 stars! Your feedback means a lot, and we’ll keep striving to make your experience even better! 🌟
April 29, 2025
Once you get hang of it, it's butter!
Thanks for the review! Glad it’s working well for you! Let us know if you ever have any questions 😊
April 25, 2025
Anphonic.ai nailed what most teams miss—fast onboarding, local insight, and a deep understanding of how to make a tool like Rebuy stand out in the Indian eComm space. They didn’t just plug us in - they customized everything to fit us. No brainer tool in the D2C space!
Thanks for the glowing review – we’re stoked to be part of your D2C journey!
April 24, 2025
Always got a quick reply. Max T especially helped us with our cart setup which we have seen great success in.
So glad to hear Max was able to help with your cart setup! 🚀 We’re pumped that it’s been a success for you. Thanks for the kind words – we’re always here to help!
April 23, 2025
The Anphonic team has been really helpful in driving AI-powered personalization through Rebuy. We've just installed it recently and are already seeing great results. Highly recommended it.
Awesome to hear you’re already seeing great results! 🙌 Thanks for the recommendation, and we’re excited to keep supporting you!
April 22, 2025
the app offers a lot of great features covering what Shopify does not offer, easy to use, no code needed, clear instruction docs provided. Even when you come across difficulties, their knowledgable dev and CS team are super responsive and helpful. Rebuy def. make us sell more!
Love hearing this! So glad the team and app have been a big help for you. We’re all about making things easy and boosting those sales – thanks for the awesome feedback! 🚀
April 22, 2025
Rebuy comes with a lot of useful widgets. Most of the widgets are good. Some of the others, such as Smart Search, can be improved, but the support we have received from Bradley was incredibly responsive and proactive in addressing any issues or questions we've had. Recommend.
Thanks for the shoutout! Glad Bradley was able to help you out – we'll keep working on making our product even better. Appreciate the recommendation! 🙌
April 17, 2025
The help I received from technical support was spot on when I had an issue after updating my theme. The Rebuy app has also increased sales in our shop.
Thanks a lot for the kind words! 😊 So glad our support team could help you out and that Rebuy is making a difference with your sales. Give us a shout if you ever need anything!
April 24, 2025
Rebuy has a lot of functions. They pitched and sold me on their service and "Launch" package and after spending all that money, we found out our skus were not compatible. It was a frustrating experience but their customer relations people reached out and offered a refund - which makes all the difference. We're going to try and see if we can rebuild our checkout cart so it's compatible with Rebuy in the future.
We're really sorry to hear about your experience. It sounds like we missed the mark in getting everything set up smoothly for you, and that’s not what we want for our customers. We will be talking internally with the team to see what we can do to make things right, and we’ll be in touch directly via email. Thanks for your patience!
April 16, 2025
Everything is usually pretty easy to set up and edit. Makes adding new features to our site a breeze! When I do run into an issue customer service help desk is great! You can easily talk to real people who are friendly and understand how to fix issues quickly. My chats often get send to Tom and he's wonderful.
Thanks a ton for the awesome feedback! 🙌 So glad to hear that setting things up is easy for you and that Tom's been a great help when you need him. We’re always here to help so reach out if you ever need us!
April 10, 2025
Excellent onboarding process. So much better than our old cart process!
We’re so glad to hear that you had a great onboarding experience! 🙌 If you need anything else, we’re always here to help!
April 9, 2025
Killer team! Tom with support is wonderful at helping. I played the role of a developer and he was there every step of the way to help with anything I presented to him.
Thank you so much for the kind words! 😊 We're thrilled to hear that Tom was able to support you so well throughout your process. We’ll be sure to pass along your feedback to him—he’ll be excited to hear it!