Rebuy Personalization Engine
Rebuy Personalization Engine
Rating
4.8
feedback
783
chart
#237
All reviews
Review RSS Feed
April 4, 2025
Excellent customer service !!!!
Thank you for the kind words! 😊 We’re so glad to hear you had an excellent experience with our team. We’ll continue to provide the best support possible!
April 4, 2025
Really great app with so many useful widgets. Not only does it help boost AOV, but it improves our overall website experience. Customer support is always happy to help with any questions or customizations. Dante has been a great rep and I've really enjoyed working with him.
Thank you for sharing such a great review! 😊 We’ll be sure to pass along your appreciation to Dante—he’ll be so happy to hear that.
April 3, 2025
The support team is incredibly responsive and helpful! Great experience!
Thank you so much for the kind words! 😊 We're thrilled to hear you had such a great experience with our support team. We'll keep working hard to maintain that level of service!
March 28, 2025
AMAZING customer support!
Love to hear that! 🎉 Our support team works hard, so this means a lot. We’ve got your back anytime!
March 21, 2025
Amazing app to easily set up post purchase offers, cross sells, and other Rebuy widgets. They are constantly adding new features and have great support:)
Thanks so much for the kind words! We're thrilled to hear you're enjoying the app and our support. We're always working to improve and bring you even more powerful features! 😊
March 20, 2025
Fantastic app and we've only been using it a few weeks. More than that, their support (talkin' to you, Tom) is SUPER fast and helpful.
Love hearing this! Huge shoutout to Tom—he’s a rockstar and will be pumped to see this 💥 We're so glad Rebuy's already making a difference for you, and we're just getting started!
March 19, 2025
Thanks so much for the 5 stars! 🙌 We're thrilled you're loving your experience with Rebuy. Let us know if there’s ever anything more we can do for you!
March 14, 2025
The support team is fantastic!
Thank you so much for the kind words! 😊 We're thrilled to hear that our support team made a great impression. We're always here to help and appreciate you taking the time to share your experience!
March 10, 2025
the App broke my theme several times, when contact the support I was offered initial setup for 700$ something un acceptable. The App interface is heavily to understand and not intuitive at all. Overall BAD Experience and waist of time.
I’m sorry to hear about your experience—that’s not the standard we hold ourselves to. Our team will be reaching out to see how we can make this right. We appreciate your feedback and the opportunity to improve.
Feb. 28, 2025
Rebuy is a premier app in the Shopify ecosystem.
We appreciate the shoutout! 🙌 Rebuy is all about helping merchants personalize the shopping experience and drive more revenue. Let us know if there’s anything we can do to make your experience even better! 🚀
Feb. 26, 2025
Loved working with Maria! We are on a headless site and were experiencing many issues with Rebuy. Maria remained dedicated and had multiple calls with us (and our developers) in order to get everything functioning as it should. She's the only reason we remained on Rebuy during all the issues. We were very lucky to have her as our rep.
Wow, this is amazing to hear! Maria is truly a rockstar, and we’re so glad she could support you through the challenges and get everything running smoothly. We’ll make sure she gets the recognition she deserves—thanks for sticking with us! 🙌
Feb. 21, 2025
Great for merchandising and running promotional offers across different touch points of the customer journey. Great support too!
Really appreciate you sharing this! 🙌 It’s great to hear that we are making a difference in your merchandising and promotions. If you ever need a hand with anything, just give us a shout—we’ve got you! 🚀
Feb. 20, 2025
Rebuy were very quick to help with installing widgets on our Shopify store.
Glad to hear our team could get you set up quickly! ⚡️ We’re always here to help make your Shopify store even better. Let us know if you need anything else! 🚀
Feb. 20, 2025
The Rebuy app has a lot of great functionalities and the support is always very helpful and quick.
We love hearing this! 🙌 It’s awesome to know you’re enjoying Rebuy’s features and getting great support from our team. If you ever need anything, we’re here for you! 🚀
Feb. 14, 2025
We've been with Rebuy for about a month now and have already seen a MASSIVE ROI. I highly recommend this app for people who are looking to set up complex bundle offers and have their Cart, PDP, checkout, and post-purchase up/cross-sells all in one platform. Suki and Janet have been a great help setting everything up and helping navigating our complex bundling offerings.
Wow, we love hearing this! 🚀 Seeing a massive ROI in just a month is exactly what we strive for. Huge shoutout to Suki and Janet for their amazing support—I'll make sure they see your kind words. Thanks for being part of the Rebuy family! 🙌
Feb. 13, 2025
I usually hate working with success and implementation managers, but Rebuy made it so easy. The process could not have gone better. If you can, ask for Suki. She was amazing and made the process seamless and easy for two founders with no technical vocabulary at all.
This is incredible to hear! 🙌 We know how important a smooth setup is, and we are thrilled that Suki made the process effortless for you. We’ll be sure to pass along your shoutout—she’ll love it! 🚀 Thanks for trusting Rebuy!
Feb. 6, 2025
Amazing team to work with and software that is crazy powerful! 10/10 recommend.
Wow, thank you for the awesome feedback! 🙌 We're thrilled to hear you're loving both our team and our platform. Let us know if there's ever anything we can do to make your experience even better! 🚀
Feb. 5, 2025
When I installed on my store, it did not work. It wasted two weeks of my time. The drawer cart is not compatible on every theme, in this case for our theme. On mobile browser, the drawer cart gets the entire page. I reached out to their team, they don't have an engineer to help. Their success team are wonderful, but they are not very good at coding or fixing behind the hood. Not recommending if you are using premium themes.
We’re really sorry to hear this was such a tough experience for you. While we strive to make Rebuy compatible across various themes, we understand how disappointing it is when things don’t work as expected. Your feedback about engineering support is valuable, and we’re always working on ways to improve theme compatibility and provide better technical assistance. If you’re open to giving us another shot, we’d love to make it right.
Jan. 31, 2025
Great response , easy solutions
Thank you for the kind words! 😊 We’re all about keeping things simple and stress-free. Let us know if you ever need more solutions — we’ve got you covered! 🚀✨
Jan. 31, 2025
Thank you so much for the 5 stars! ⭐️⭐️⭐️⭐️⭐️ We're beyond happy to know our team is making your experience smooth and enjoyable. If you ever need anything else, we’re always here to help! 😊🚀