Rebuy Personalization Engine
Rebuy Personalization Engine
Rating
4.8
feedback
783
chart
#258
All reviews
Review RSS Feed
Jan. 30, 2025
Diana, Jason, and Tom are amazing! As we continue to leverage all the powerful features that Rebuy offers, I’ve needed quite a few tutorials and support assistance. Their team has been incredibly proactive, quick to respond, and always willing to share detailed explanations so I can learn as they help implement new features. They make the entire experience seamless and enjoyable. Not only are they knowledgeable, but they’re also an absolute pleasure to chat with. Five stars all the way!
Wow, this is absolutely amazing to hear! 🌟 We’re thrilled that Diana, Jason, and Tom have made such a positive impact on your experience. Knowing that our team is helping you implement features while making it enjoyable means everything to us. We’ll be sure to pass on the kudos—thank you for trusting us as you continue to grow with Rebuy! 🙏😊
Jan. 29, 2025
Woohoo! ⭐️⭐️⭐️⭐️⭐️ Thanks for the perfect rating! We're pumped to be part of your success and can’t wait to see what’s next. 🚀😊
Jan. 28, 2025
Amazing for upselling
Thanks for the shoutout! 🙌 We’re so glad to hear Rebuy is making a difference in your upselling strategy. Let’s keep driving those conversions together! 🚀✨
Jan. 23, 2025
Incredible support, and amazing features, we cannot fault the assitance we've been getting with ensuring this app is set up to really maximise our sales and have the look and feed we're going for!
Thank you so much for the kind words! 😊 We're thrilled to hear our support and features are helping you optimize your sales. We’re here to keep that momentum going—don’t hesitate to reach out whenever you need us! 🚀
Jan. 21, 2025
Katie was absolutely amazing! Her support was prompt, thorough, and incredibly helpful. She went above and beyond to ensure everything was seamless, and her friendly attitude made the entire experience a pleasure. It’s rare to find such outstanding customer service. Highly recommend both Katie and the Rebuy app!
Wow, thank you for such an amazing review! 🌟 We're beyond lucky to have Katie on our team—her dedication and friendly attitude really shine, and it means so much to hear she made your experience seamless. Your recommendation fuels our passion to keep delivering this level of service—thank you! 💙
Jan. 17, 2025
Rebuy has been a great app although a little confusing as it does so many things for our Shopify store. They've always had great support. Today I spoke with Steven and he guided me exactly where I needed to go. Will for sure recommend this app to people and the support plays a HUGE role in that.
Thank you for your thoughtful feedback! 😊 We're so glad Rebuy is helping your Shopify store. It’s great to hear that Steven was able to guide you through—it’s support moments like these that we’re so proud of! 💪 Your recommendation means the world to us.
Jan. 16, 2025
Great Services and super professional Support.
Thank you so much for the kind words! 😊 We're thrilled to hear you enjoyed our services and had a great experience with our support team. We'll keep working hard to exceed your expectations!
Jan. 9, 2025
Love that I can use AI to drive merchandising decisions on my site. Support has been top notch whenever I have a question or need custom help. My only feedback would be that the interface and customization can be a bit clunky for a novice. While functionality works perfectly, the aesthetics by default are very basic and require considerable CSS to stylize properly. If Rebuy was to add a GUI or Drag-and-Drop interface to stylize their widgets, this app would be perfect.
Thank you for sharing your thoughtful feedback—it’s great to hear that our AI-driven merchandising has been such a win for your site! 😊 We’re also thrilled to know our support team has been there for you when needed. Your note about the interface and styling is super helpful, and we hear you on the challenges. A more intuitive, drag-and-drop approach is a great idea, and we’ll make sure your suggestion gets shared with our team. Thanks again for helping us get closer to “perfect”! 🚀
Jan. 9, 2025
The latest version actually updated their discounting to use Shopify Functions which makes this app usable so I recently reinstalled it. The good. It does a lot in one app. GWP, Tiered GWP, Cross sells, Bundles, Post Purchase. My main complaint that this app is not intuitive and although their support is responsive it does take a lot of time to get this app up and running the way you want. There is a ton of time spent on troubleshooting. I am still trying to get GWP to work. I am currently using a different app (that literally took 3 min to set up) for that because I am still working on getting it to work in Rebuy. Another time suck is their inconsistent CSS styling across their components and carts. This means you will have to spend extra time writing CSS (hate!) making this app appear consistent across your website. When asked about this their support wrote: "The widgets and Smart Cart just happen to have different styling. For instance, the line items are bolded in Smart Cart but items in widgets are not. Please note that we cannot provide support for customizations beyond the scope of Rebuy." So my take is that app comes with a lot of functionality/stats but expect to also spend a lot of time on getting it right.
Thank you for sharing your thoughtful feedback — it really helps us understand where we can do better! 😊 We’re thrilled that you see the value in Rebuy’s features like GWP, tiered offers, and cross-sells, but we hear you on the frustrations with setup and styling. Making things easier and more intuitive is something we’re always working on, and your insights are invaluable. We understand how time-consuming troubleshooting and custom CSS can be, and we’re sorry it’s been a pain point. I see you are still working with our team on some of your concerns. We look forward to getting things back on track for you and are happy to help with any other concerns or issues that may arise along the way.
Jan. 8, 2025
Great app! Has helped a ton with LTV and AOV. Team is great and very responsive.
Thank you for the awesome feedback! 🎉 We’re thrilled to hear Rebuy has made a big impact on your LTV and AOV, and that you’ve had a great experience with our team. If there’s ever anything more we can do to support you, just let us know—we’re always here to help! 🚀
Feb. 21, 2025
Christian and his team at Rebuy are beyond amazing! From start to finish, they went above and beyond to ensure that Rebuy was seamlessly integrated into my website theme. Their attention to detail, quick response times, and commitment to finding the perfect solution truly set them apart. Not only did they help optimize the functionality, but they also provided invaluable insights to improve our upsells and customer experience. The level of support and expertise they offer is unmatched. If you're looking for a team that genuinely cares about your success, Rebuy is the way to go! Highly recommend!
We apologize for the difficulties you’ve encountered — this isn’t the experience we want for our customers. Our management team will be reaching out to you directly to ensure your concerns are addressed. Thank you for bringing this to our attention. 🙏
Jan. 7, 2025
Rebuy is a phenomenal tool for any store needing to unlock a lot of potential with a limited lift. In beginning as a new eCommerce manager assessing your app stack for marketing enablement is always a first order of business. All businesses come down to the dollars and "sense"! I was quickly introduced to Diana I, our account manager, who brought me up to speed super quickly. Between her and a past Shopify contact of mine who is also an account manager for them, Geoff B, both have fielded what I can only describe as borderline manic requests from me as I rapidly realized we needed to migrate to functions foundationally to truly unlock the power of the smart carts...and they've both been there every step of the way. We absolutely love Rebuy and it's value far outweighs it's cost. Don't sleep on this one, folks. Their support is unmatched.
Wow, thank you for such an amazing review! 🙌 It’s incredible to hear how Rebuy has helped unlock potential for your store, and we’re thrilled that Diana and Geoff were able to support you every step of the way. We’re so glad Rebuy has been a part of your success. 🚀 We’re here whenever you need us—thank you for being such a fantastic partner! 💙
Jan. 7, 2025
Great app with a very helpful and responsive team!
Thank you for the kind words! 😊 We’re so happy to hear you’re loving the app and that our team has been helpful along the way. If there’s ever anything else we can assist with, we’re just a message away! 🚀
Dec. 31, 2024
Good experience and their technical support is so impressive.
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and found our technical support impressive. We’re always here if you need anything else! 🚀
Dec. 19, 2024
We had such a wonderful launch journey with Ian, Suki, Kelsey and Vinson. Each of them really took the time to listen to our needs and came up with accommodating and innovative solutions. We were really impressed by how intelligent and efficient the rebuy team were. We have only just launched so we will be monitoring the results over the next two months but I have to say, this team has already made it rewarding for us. Thank you for an amazing, launch service!
Thank you so much for sharing your experience! 🎉 Ian, Suki, Kelsey, and Vinson are truly exceptional, and we’re thrilled they made your launch journey smooth and rewarding. We can’t wait to see the results roll in—here’s to continued success together! 🚀
Dec. 17, 2024
Great team and easy to work with. I'm excited to see how rebuy improves our ATC value and revenue.
Thank you so much for the kind words! 😊 We're thrilled to be a part of your journey and can't wait to see the amazing results we’ll achieve together. Let’s keep driving that ATC value and revenue!
Dec. 12, 2024
Tom was excellence and helped me work through all the bugs. Very happy!
Thank you for the shoutout! 😊 We're so glad Tom could assist you and resolve the issues—he's a rockstar! Let us know if there's anything else we can help with. 🙌
Dec. 11, 2024
We're just getting started with the Rebuy app and Emelia was super helpful and responsive with our setup. Maria went above and beyond explaining how data sources work in relationship to the widgets. We feel this app has great potential for our store.
Thank you for sharing your experience! 😊 It’s wonderful to hear how helpful Emelia and Maria were during your setup—they’re truly amazing. We’re excited to see how Rebuy helps your store thrive and are here for you every step of the way! 🚀
Dec. 9, 2024
Max at Rebuy was incredible! He went above and beyond over several days to help me set up my GWP, even when custom coding was needed. Max guided me step by step, shared helpful docs, and recorded a Loom video to make sure everything was done correctly. Awesome service!
Wow, thank you for the amazing feedback! 🎉 Max is indeed incredible, and it’s great to hear how he went the extra mile to ensure your GWP setup was seamless. We’re lucky to have him on our team and are so glad we could deliver awesome service for you! 🙌
Dec. 4, 2024
Rebuy has really helped us maximize conversion with their upsell widgets. Their customer service is top notch and has helped me even with complex customizations. Highly recommend for Shopify store users!
Thank you for the glowing feedback! 🌟 We’re thrilled to hear how much the upsell widgets have boosted your conversions and that our team could assist with customizations. Your recommendation means the world to us—here’s to continued success! 🚀