Rebuy Personalization Engine

We've been using Rebuy for three years and the team always helps out right away whenever we need them.

I love Rebuy, so easy to use with great manuals but what really makes them stand out is their support team. Bradley is a ROCKSTART and deserves a raise!

Support was able to diagnose and resolve an uncommon theme problem that was conflicting with the Smart Cart on our website and it is now working perfectly! Thank you so much for the help. The new pricing tiers is also a great change since we only use a small amount of the offered products.

We just wrapped up a 3-month success program with Rebuy, and the results speak for themselves — higher AOV, better conversion rates, and smarter onsite experiences for our customers. We're a youth baseball e-commerce brand, and Rebuy has truly leveled up how we sell apparel and gear. A huge shoutout to our success manager, Maria, who made the entire experience seamless and insightful. She wasn’t just a guide — she was a mentor. Maria patiently walked us through new tools, helped us understand the why behind each strategy, and even gave us early access to upcoming features that perfectly aligned with our goals. All of this while finishing her MBA! Total rockstar. If you're on the fence about Rebuy — don’t be. And if you get the chance to work with Maria, you're in excellent hands.

Reza is truly the best! We’re beyond grateful for his incredible patience, knowledge, and support as we worked through setting up ReBuy on our new store. He made the entire process feel smooth and manageable, even when things got a little tricky. His attention to detail, quick responses, and genuine willingness to help didn’t go unnoticed — it made all the difference. Couldn’t have done it without him, and we’re so lucky to have had his guidance through this setup!

Their support is amazing, i was new to Rebuy and the support agent Jessica was patient, trouble shooting with me, and guided me to achieve what i needed!

Rebuy has been great for our store! Easy to add different options to your smart cart. Nam was incredibly helpful!

Rebuy has been a great success for us and I would strongly recommend it. Alejandro and Aiman were very helpful getting us started, and every other team member ("Rebots") that I have interacted with have been excellent. This is a wonderful company that really cares about its employees and customers and I am very glad to have connected with them.

We were looking for a flexible, powerful, all-in-one solution for CRO. After some research, we chose Rebuy. Immediately we were able to cut down on the number of 3rd party apps installed on our store. This helped consolidate billing (and save $), decrease complexity (only need to learn 1 tool), improve site speed (less 3rd party scripts) and ultimately, drive revenue for our store. Support is very responsive (shoutout Nam, Jason, Jane, Christian & Keri), docs are comprehensive and the platform is designed very well (modular widgets and data sources allow for flexibility). Post-purchase and cart/checkout upsell revenue alone justifies the cost. Rebuy continues to build new features and we're confident that they will be the right partner for the long term.

We’ve seen a clear lift in AOV and conversion since installing Rebuy—honestly, the results speak for themselves. On top of that, the customer service has been beyond fast and incredibly patient. Anytime we had a question or needed support, the team was right there with helpful, thoughtful responses. Highly recommend.

This app is an excellent add-on for organising promo items, adding accessories and cross-selling. It is a bit complicated to work around if it's not something you do regularly (as a non-IT person) but the customer service online is excellent. Highly recommended.

Can be a little clunky to navigate which is probably the biggest weakness of this platform. That said, it's by far the most powerful and versatile app on the market for all the things it does, with few exceptions. And the real kicker is that their Customer Service team is genuinely one of the most competent and quick to reply that I've ever had the pleasure of leaning on.

The widget is very easy to use and intuitive. When we have had some issues or unable to get a a feature to work, the support team has been great, providing very quick response and solutions, helping us create the necessary widgets to drive our promotions. Highly recommended!

UPDATE: Rebuy was kind enough to reach out to us to help fix the issues we were experiencing. While this app didn't work out for our store in the end, their customer service is exceptional to ensure you are left feeling happy until it's resolved.

Rebuy has been very helpful for us! Dante was super insightful and made updates easy to understand.

My Launch Manager Monica did a great job answering all my questions and communicating our customizations needed. The Engineer, Steven, that worked on our site crushed it and well exceeded my evelopment customization expectations. The app started generating revenue for us upon the first day we launched it and I am hopeful it continues to grow our AOV and conversion rate.

Implementing Rebuy was daunting at first, but not once I started working with Dante - the experience and support has been excellent. He is super responsive and goes above and beyond where he can to make sure we get full use of the tool. As a non technical person, I really appreciate his attention to detail and his way of communicating all the features Rebuy offers me without making it too complex. He really demonstrates how Rebuy is a user friendly tool with lots of possibilities!

So impressed by the capabilities of ReBUY, and even more so by the awesome support we've gotten. Their support people walked us through the entire setup process, and even for trickier things we wanted to do, helped us find solutions. They also have the most comprehensive resource guides I've seen for a software company. It's been a great experience so far! Also shoutout to Lam, one of their customer service reps, for staying with us during setup for an extended period of time to make sure we had everything that we needed. A+++

Some amazing features but customer service is completely useless. Spent an hour on live chat with someone who had no idea how to create a post purchase upsell offer.

We’re currently running Rebuy Engine across three different Shopify stores, and it has quickly become a mission-critical part of our ecommerce stack. With a catalog of over 30,000 SKUs, merchandising is no small feat—yet Rebuy makes it incredibly intuitive and scalable. The cross-sell widgets, post-purchase offers, and bundling capabilities have delivered tremendous results. Conversion rates are up, AOV is climbing, and the experience feels tailored without being over-engineered. We’ve fully committed to Rebuy Search & Collections on two of our three stores, and the relevancy is absolutely on par with the best search and discovery platforms out there. Support has been nothing short of stellar. I spend about a third of my time in the platform, so I’ve had plenty of opportunities to vet the support team—and they consistently deliver fast, insightful, and proactive help. Rebuy is clearly pushing to become the only merchandising tool you’ll ever need—and from what I’ve seen so far, they’re well on their way. Highly recommended.