Rebuy Personalization Engine

Jan. 10, 2024

Adding Rebuy to our business was an easy choice. The ROI has doubled since installing. We currently have the best successes with the in cart flyout widget that has been amazing at converting one time purchases to subscribers which data shows increases the lifetime value of a customer. The CSM i work with is always available and has useful insight.

Jan. 10, 2024

Great product and amazing support!

Jan. 7, 2024

I seriously cannot say enough good things about Rebuy. Their platform is super intuitive and easy to use, and if you do get stumped on anything their customer support is insanely helpful and I guarantee they can come up with a solution to any problem you have

Jan. 6, 2024

I had a consultation with Rich. I thought it was going to be a fairly normal integration call talking me through the features of Rebuy. What I got was a thorough, insightful consultation on my entire web sales strategy that was incredibly useful. Now that we've continued integration with Rebuy, we appreciate how advanced and effective their tech is. But the team and service truly set them apart. They really care about your online business and want you to succeed.

Jan. 8, 2024

Edited: The app was sold to us as a $99/mo solution. It turns out it is a sliding scale depending on how much business you do with them. The app sometimes takes "credit" for making sales that it didn't impact so that is really frustrating. Dante at Rebuy is the best customer support person I have ever had the pleasure of working with in my 14 year career. The Rebuy Engine is powerful and he goes above and beyond every time to make it easy to use. We especially like the smart cart feature on Rebuy.

Jan. 5, 2024

Or onboarder Suki was an absolute pleasure to work with. The overall experience working with Rebuy has been great. Would recommend it to everyone.

Jan. 2, 2024

I can't say enough about the app and how many functions it has. Over time, we continue to add more features to our site and see the revenue Rebuy is generating. I recently had an issue that I couldn't figure out for custom placement of a widget I created, and in 5 minutes of opening the chat, Tom placed it for me with no problem. I highly recommend Rebuy for anyone looking to add conversions, upsells and customization to their Shopify store.

Dec. 29, 2023

I recently had the pleasure of working with Tom from Rebuy, and I must say, it was an exceptional experience. Despite encountering a tricky issue on their website, Tom's dedication and persistence were outstanding. He patiently worked through the problem, demonstrating not only his expertise but also a genuine commitment to customer satisfaction. His perseverance paid off as he ingeniously resolved the issue. It's rare to come across such dedicated support. Tom's excellent service and problem-solving skills are commendable. I wholeheartedly recommend Rebuy for their top-notch customer support. 10/10 for an excellent job well done!!

Dec. 14, 2023

We are using Rebuy on all 6 of our Shopfiy stores and it's definitely the bees knees of upsell /bundling apps. And we looked at A LOT of options including full custom code builds and custom apps builds. As with any solution there are pros and cons that will be more or less important depending on your situation: CONS - Out of the box designs are pretty limited and it's best to use their $1,000 USD launch package to get everything set up how you want by their dev team. - This process wasn't as smooth as we'd hoped - Rebuy is a big platform with lots of functionality and options - a lot more could have been done to help us prepare for this process so that it could go more smoothly. There was a lot of back and forth to get everything set up. Ideally you go to them with full mock ups of all the widgets you need and exactly how you want them to work. For this you need to know all of the deals you might want to run through those widgets and how they will need to function. It's a lot to think about and prepare for. In saying that many of their widgets are quite dynamic and there is good flexibility with running multiple types of deals and offers through the same widget. But I guess be prepared that you won't be able to do this 100% of the time. - If you want to make major changes to the design/functionality of your widgets, you might need to use their launch package again and go through their dev team to achieve this. - There is a lot of custom coding to get it set up. You're building a pretty big platform in to your store and so it's a new system to manage moving forward. If you have any issues you'll most likely need to go through their dev team to fix them. We haven't experienced any major issues or glitches with their platform in the 6 months we've been live. - It's reasonably pricey but in our opinion worth it's worth it. PROS - Their team is awesome. The support is 10/10. I think this is a big part of why the cost is worth it. Everyone is super friendly and they are based in multiple time zones so you can always get help when you need it. On top of that they get back to you fast and so you don't go waiting 24 hours to actually get assistance. - They know the platform inside out and have lots of epic ideas to help you execute your deals in the best way possible. Our account manager has been going well above and beyond what i'd expect to help us get deals live on our store and execute them in the best way possible. It's seriously A class support and again this is why it's worth the cost for us. - Once you've used the launch package to set everything up you're store will be at a new level of gangsterness. We were using an upsell and bundling app before and after moving to Rebuy the success of our upsells and bundles has improved because the useability is SO MUCH better. They are wizards and can pretty much achieve any UX/UI you want, making everything seamless across your store. Definitely recommend this app highly and just be as prepared as you can for the onboarding process with your designs and functionality requirements. Our stores if you want to check out some widgets - we're using the smart cart with built in upsells and also the bundling widget on our bundle pages that lets people add 2 items to cart at once. We plan to roll out 2 or 3 more upsell widgets next year throughout the shopping journey as they've been so successful. https://www.shaktimat.co.nz/?no_rule=true https://www.shaktimats.com.au/?no_rule=true https://shaktimat.com/?no_rule=true https://shaktiacupressuremat.ca/?no_rule=true https://www.shaktimat.eu/?no_rule=true https://www.shaktimat.co.uk/?no_rule=true

Dec. 14, 2023

customer service is always on point!!!!!

Dec. 12, 2023

Rebuy has been a game-changer for our Shopify store! This app excels in creating customized bundles and delivering strategic shopping cart recommendations that have significantly boosted our sales. Its seamless integration with our eCommerce platform has made the entire process incredibly efficient. The user-friendly interface simplifies the creation of tailored bundles, and the app's smart recommendations have proven to be instrumental in upselling. With Rebuy, we've not only enhanced our customers' shopping experience but also maximized our revenue effortlessly. A must-have for any eCommerce business looking to optimize sales strategies.

Dec. 12, 2023

Tom on the Rebuy support team helped me work out problems with my free gift offer quickly and simply. This allowed us to stick to our original plan and have a successful promotion.

Dec. 8, 2023

So far so good. The customer support team has been on it whenever there is a question or help is needed. Looking forward to utilizing the app even more going forward and hope that the current level of care and support being offered never changes.

Dec. 8, 2023

Adding ReBuy to our site is probably the best application we have every employed. We use MANY tools they have to offer and I still feel like there is so much more we have yet to use. Reza has been a massive help in guiding us to understand out analytics, leverage more tools on the site, and optimize the ones we currently use. Their support has also been top-notch when it has been needed. I highly recommend this application for your Shopify Store. Especially for Gift With Purchase solutions and Upsells.

Dec. 7, 2023

Great customer service team. Very responsive and effective.

Dec. 7, 2023

Rebuy has been a great addition to our entire conversion funnel approach and with exceptional support with launch and crafting the experiences that best suit our needs. I can't say enough about our success rep Keaton who always goes above and beyond to provide insights, suggestions and assistance on bringing new strategies from vision to reality that support our growth goals. Rebuy has become a fundamental piece to our success, thank you!

Dec. 5, 2023

Rebuy Engine, though newly launched on our platform, is already influencing buyer behavior positively. The credit goes to Suki and Reza for their exceptional support during the setup. Suki’s detailed understanding and tailored guidance, coupled with Reza’s technical acumen and problem-solving skills, made the integration process seamless and efficient. Their commitment and expertise are highly appreciated. We recommend Rebuy Engine to those seeking to enhance their online customer experience.

Dec. 5, 2023

We've been using Rebuy for a few years now and it's truly an awesome upsell app for our business - I don't write reviews often but I've seen consistent results for a long enough time (both in performance and in their support) that it's worth sharing my experience. The most obvious widgets where impact/results are most black & white is with the checkout upsells (if you're on Plus) and the post purchase offers. We use the other widgets too but it's hard to know what the customer would have bought without the upsells unless you can run a true a/b test. That said, we know with certainty that Rebuy is helping us improve AOV and generate extra profit over and above their cost - which is the whole point! Over the years, the team has always been very helpful (impressively so compared to many other apps on Shopify) and our Success Manager, Max, in particular has been very helpful and great to work with. Don't sleep on this app, especially if you have skus that pair well together.

Dec. 5, 2023

Our account manager Reza has been incredible to work with! He has gone above and beyond to ensure we are utilizing all of the features Rebuy has to offer and even took the time to show me other features I was unaware of! I wish all of the programs we used had account managers like this! It truly makes such a difference! Thank you again Reza! -Antoinette (Founder / CEO: The Ring Boxes + The Belly Bundle)

Dec. 5, 2023

Keaton at Rebuy was a massive help with building out our Black Friday gift with purchase offer using Smart Cart. He truly went above and beyond to help us build the experience from the ground up - We had a relatively out of the box setup, but we were able to accomplish a super smooth user experience that our customers loved. Rebuy powered over 24,000 free gifts over our sale period with no hiccups at all!