Rebuy Personalization Engine

Oct. 27, 2022

This app has a lot of features and serves a lot of functions, I used it specifically for completing looks on our product page and recommending other products for our customer to shop. It's a great app to have!

Oct. 21, 2022

Great app and great service from Dante. We have been able to drive higher AOV from using Rebuy. Serive is also great.

Oct. 20, 2022

App is powerful and does what we want it to do. The Rebuy support it is also super helpful and attentive; very quick to help us troubleshoot as well as tweak UI/UX within the widgets.

Oct. 20, 2022

Did not work well for us. As an honest review, I believe the pricing curve on Rebuy Personalization Engine was stressful to us. We already receive 5000+ orders per month, and off the bat it would cost $499 per month but based on the pricing tier model, its based on the revenue you can make. I'm not sure why an app wants to scale in cost as you scale in sales without really adding functionality. Should be a product, buy and use. After $40,000 in rebuy generated revenue, and this is after you are paying $1k/month, the pricing is that they want $250 per additional 10k. In essence, their pricing structure in a way owns a % of your company's revenue that it generates.

Oct. 17, 2022

THE must-have app if you like selling more products on your Shopify Store. Can't recommend highly enough.

Oct. 14, 2022

Great app and service. You can't beat the functionality and support of this product. One of the best out there.

Dec. 13, 2022

Rebuy is a great app with many features under one umbrella, making it a must-have app for any eCommerce store! From a great cart drawer with all the necessary features, to various upsells from the beginning to the end of the funnel, you can go in all directions with them - which is perfect for increasing that much-needed avg order value. Also, their support is excellent, efficient and fast to reply, Isaac and Christian have been a blessing to us when something went wrong. Can only highly recommend the app! With all the great features in one (in fact multiple apps in one) and their great support, the price is more than justified - for the ones doubting at the start.

Oct. 13, 2022

I am 2 days into my Rebuy onboarding and it is the most powerful merchandising tool I have ever seen. Rebuy is SO much more than upsell or cross-sell or personalization or other features that are listed. Rebuy is a merchandising machine that has granular flexibility to accomplish any merchant's goals. My first Rebuy project was building out my cross-sells. Would you like fries with that? I used to use Justuno to accomplish this (and it's a big part of my business). Rebuy is 100x more powerful. The RULES engine is insane. If X but NOT Y and only in country Z except visitors from paid traffic G - show this, else show something else. To be totally transparent, I had a rough beginning of my onboarding because the product sync didn't complete from Shopify, and I had no way to know that. I sent messages and videos and screenshots to support, and the rep who took my case must have been having a bad day, and they didn't even look at my videos. I sent an email overnight, and on day 2, Isaac jumped in and has been a rock star! The team solved the sync, and it's been an incredible onboarding experience since. There is one more piece to the puzzle -- I am a superfan of the app, Discount Ninja, and I believe it's OK to use an app that does one thing perfectly... in this case, Discount Ninja lets me use Rebuy as if I have a Shopify Plus store. But I don't. We're on advanced plan. But I have the equivalent of Shop Plus scripting using DN for BOGO, cross-sell, GWP etc. Rebuy "simply" is the merchandising engine, and DN takes care of the rest. Rebuy + Discount Ninja is unstoppable. Now I need to get my reviews platform to integrate. Nudge-nudge Reviews.io I will update this review periodically. rebuy so far is a TOTAL WINNER. Thanks to the entire Rebuy team for building this for me. ;-)

Oct. 13, 2022

An easy way to increase sales and make the checkout process easier and more profitable. Rebuy made it easy for us to upsell at time of checkout as well as streamlining the flow and optimising the checkout process. Would recommend to anyone wanting to give their sales flow a boost.

Oct. 12, 2022

We implemented this app for the flyout cart and recommend items feature. I was recently having some issues and one of their customer service reps, named Diana, was a lifesaver. She was so patient and helped me fix wonky coding that our contract developers implemented in an effort to match our branding.

Oct. 10, 2022

We're a small coffee roaster. ReBuy started paying for itself on day 2 of install and has been growing ever since. Because we're small, we need to manage the website and apps ourselves. Sometimes, with other apps, we've struggled to get any kind of help when needed. With ReBuy, they have been unbelievably hands on. A big shout out to Matt K. for walking me through a few suggested fixes to my initial set up. He was kind, incredibly knowledgeable, and didn't rush me at all. He then followed up with a few additional resources via email. It was so nice to connect with a real person who obviously knew all the ins and outs, compared to just a chat system with an anonymous helper who often can't really fix the issue. 5 stars for ReBuy!

Dec. 18, 2022

I'm rewriting my review for this app, having now used for around 3 months or so. There is huge potential within ReBuy, with a very pro looking smart cart with a load of bells & whistles. Unfortunately, the app has consumed a huge amount of my time in trying to work through seemingly endless bugs with implementation, the widgets, the rulesets etc with the customer support team. They are knowledgeable and polite, but it can take days to work through an issue, with their weekends, public holidays and time zone differences taken into account. Nothing has implemented smoothly and has all required additional coding to get things working. A number of the 'killer' features are only available for Shopify Plus subscribers, and there is no reflection in the pricing for those who do not have Plus and therefore cannot use these features. I'll continue using it for now - mostly because I can't face going through the removal of the app (and its theme code), and installing a competitor's version. In summary, for $250+ per month, I would expect a much smoother experience.

Oct. 7, 2022

This was a great addition to our store. The Rebuy team has been very helpful along the way. Highly recommend.

Oct. 7, 2022

I had a couple of technical issues initially but the support I received was nothing less than incredible. Diana and Janet were very responsive and provide the best app support I've experienced in my 5+ years of using Shopify. Highly recommend. A*

Nov. 20, 2022

-Update: After posting this review the Rebuy Team got in touch and affected fixes in their app and got us up and running - which is great. However, it still took 4 months and a negative review to get a result. If only this happened sooner we'd be giving a much better review. 3 stars. ---- Really disappointed with our Rebuy experience. After looking at many apps, we specifically chose this app because of its stated compatibility with Multicurrency. / Shopify markets AND the white glove setup at US$1000 - which we ended up doing ourselves anyway. After literally months of back and forth the app is still not working with currencies, and while we have had our $1000 setup fee refunded - subsequent communications with Rebuy have stopped, they’re simply not replying. Our last few emails have not been replied to, which is extremely poor. After many hrs of setting up rules were uninstalling and looking at alternatives

Oct. 6, 2022

This app helped us consolidate our tech stack. Prior to discovering ReBuy we were using separate apps for cart slider, upsells & cross sells, and recommended products. The team was extremely helpful with getting everything set up and offering their support as needed.

Oct. 6, 2022

Amazing customer success team- Aiman helped us install all the widgets we wanted and get a great results immediately.

Oct. 5, 2022

Dante has been a great help with support across our accounts. Rebuy has helped us to improve the cart experience for our customers.

Oct. 5, 2022

The app alone is brilliant. It takes some getting used to just because it seems overwhelming at first. But the time you take to familiarize yourself will pay you back in spades. Also, I can't say enough about the support team. You can feel that they care. Every single person I have chatted with has been fantastic. They go above and beyond in every way.

Oct. 4, 2022

Absolutely amazing team. Ian is awesome and helped connect me with all the right people as well as introducing me to some great ReBuy strategies. They’ll definitely help you as much as possible, but the app itself is already very self explanatory even though there are so many features. It can be as simple or as customized as you want. Awesome app.