Rebuy Personalization Engine
Rebuy Personalization Engine
Rating
4.9
feedback
724
chart
#379
All reviews
Rating Breakdown
Review RSS Feed
Nov. 18, 2022
We just downloaded the rebuy app during a very high-stress time. Aaron was beyond helpful and attentive! He helped get all of our widgets set up prior to black Friday. Great customer service, very excited to start utilizing this platform
Thank you so much for this wonderful review! We are excited to hear about your positive experience with the product and the team. Please don't ever hesitate to reach out with any questions.
Nov. 17, 2022
Excellent customer support! Great features and really increases our AOV and overall ROI. Super happy with Rebuy!
Thank you so much for the kind words! We are thrilled that you are having such a great experience with Rebuy app and the Support Team! Please don't ever hesitate to reach out if you need anything!!
Feb. 21, 2023
Rebuy is a powerful app. I wish you could schedule language changes within the widgets to reflect promos but overall this is a HUGE upgrade compared to our native shopping cart and our last Gift with Purchase app. Rebuy's customer service and success managers go above and beyond with quick reply times. I highly recommend Rebuy.
Hi Margot Elena Team! Thank you for the marvelous review! We are happy to hear that you have had a great end to end experience with the product and the team thus far. We look forward to seeing your future success :-)
Nov. 16, 2022
Hello, I had an issue with my configuration and Rebuy Team really helped me to fix it ! Thanks again !
Thank you for the great review! We are happy to hear that you are having such a great experience with the Rebuy app and our Team. Please don't hesitate to reach out should you ever have any questions :-)
Nov. 17, 2022
We signed a launch contract on 15th September and expected to go live with a solution 2 weeks later. It's now 60 days later and our job is moving at a glacial pace. Communication is poor with our launch manager and is made worse by the time difference with the EU. Update 17th Nov 2022 - The ReBuy team worked though our issues and helped get us live today. Based on today's help and quick response to my negative review I'm happy to update my feedback from 1/5 stars to 5/5 stars.
Hi, Thank you for your review. We are sorry to hear that you have had a bumpy start with Rebuy, but we are grateful for the feedback. We will reach out to discuss the matter with you directly and see what we can do to make this right.
Nov. 15, 2022
I’ve been using this app for for several months now, but I reached out to Rebuy to get it setup properly. I’m so glad I did. My AOV has increased by 6% in the last 2 weeks. Aaron in particular has been incredible in helping me to get everything set up properly. I’m very glad to use this app.
Thanks so much for the review! We are so happy that you are having a great experience with Rebuy and we are excited to see your future success!
Nov. 14, 2022
Using this app to help with upsells and customer activation and retention strategies. Ian was an amazing help getting the ball rolling. Excited to see how Rebuy will change or DTC model.
Thanks so much for your kind review! We are delighted to hear that you are enjoying your experience with Rebuy. We look forward to watching your continued success with the platform. Please let us know if you ever need any assistance!
Nov. 11, 2022
I would give this app, and their staff 10 stars, if I could. Incredibly easy to install and customers start reaping the benefits within moments as does our AOV. We set up the post purchase widget and tiered progress bar immediately and can't wait to really dive deep into the data sources to really customize more widgets. Christian has been AMAZING to work with, absolutely flawless. Every question we have had, every request, he has always answered promptly and really gone above and beyond for us. He has also provided us with several additional tools that will help us learn how to get even more out of Rebuy. This is easily the most valuable app that we have installed on Shopify at this time.
Hi Kanga Care Team! Thanks for the awesome review! We are so glad that you are having an outstanding experience with Rebuy! We look forward to watching your future success :-)
Nov. 14, 2022
A major part of the reason for upgrading to Shopify Plus was for Rebuy. We were told that the app wouldn't slow down our site. After working with the Rebuy team (great people and very helpful which is why I'm giving 3 stars) to set up our widgets and data sources we set Rebuy live. Immediately our site speed plummeted (lighthouse score went from 85 to 30) which in turn sank our conversion rate and made our ads more expensive to run. We were told Rebuy runs after our pages load, but I'm pretty sure that's not true. After about 2 weeks we realized what was going on and uninstalled the app. After another week of scrambling we realized that our site was littered with rebuy code we decided to revert to an old theme out of desperation. After reading other reviews I've only found a few other companies that had this problem, so maybe it's unique to a few. That being said, although we feel we were misled, we have been in communication with the Rebuy dev team who said hey are working on optimizing the code even more. We will try Rebuy again after that happens, but we will be way way more cautious this time around and have a back-up theme in place just in case.
Hi House of Léon Team, Thanks for your review. We appreciate the candor and have reached out to you directly to discuss the matter at hand. We hope to have this matter resolved and this sentiment turned around quickly!
Nov. 8, 2022
Must have upsell experience for your site! Rebuy is an incredible app to add to your store, if you don't have it yet you're missing out. Our account manager Janet is amazing and is super helpful and will act on things immediately that you need. Would recommend!!
Thank you for the awesome review! We are happy to hear that you are having a great end to end experience with the product and the team. Let us know if there is anything we can ever assist with!
Nov. 8, 2022
was having some issues and dylan was amazing help!! stayed online and walked me through making sure i set up all coding correctly! highly recommened
Thank you for the amazing review! We are happy to hear that you are having a great end to end experience with the product and the team. We look forward to watching your future success!
Nov. 8, 2022
The app cost 100$/month and is not even multi-language. This is a feature that should be in ANY Shopify app this day if you pay that price. We were not able to use it and paid for the first month. We would really appreciate a refund.
[Update] - We have refunded you in full and have reached out multiple times to see how we can resolve this issue. We look forward to hearing back from you. Hi Growers & Co. Team, Thanks for the review. We do have some options on how to translate the widgets and will reach out to show you how. We will also discuss the refund when we reach out.
Nov. 6, 2022
Destroyed our theme. After installing the app the header and the cart were gone from our website. It is sunday afternoon, let's see how long it takes to get it fixed. So far, this app makes us lose money, instead of making.
[Update] - We have reached out multiple times to see how we can resolve this issue. We look forward to hearing back from you so we can continue the investigation. Hi Comovita Team, Thank you for your candid feedback. We are troubled to hear about the experience you encountered when installing the app. We would love to investigate further, determine the root cause, and rectify any issues that you have. We have reached out to you directly to connect and continue the investigation.
Nov. 4, 2022
Rebuy helped us to improve our cart and increase AOV using their Smart cart, dynamic widgets and product recommendations. Support team is great as well
Thank you for the great review! We are delighted to hear that you are having such a great experience with Rebuy's overall performance, from the app to the support!
Nov. 4, 2022
Rebuy offers really great features that have increased my subscription sales and the support team is super helpful and quick to respond. Highly recommend!
Thank you so much for the review! We truly appreciate the great feedback and are happy that you are enjoying your experience with Rebuy!
Nov. 4, 2022
You may find yourself having to custom code some things with this app (e.g., content positioning), but Rebuy support has generally been willing and able help with these tasks. Would like to see more built-in setup options in the future.
Thanks so much for the review! We are happy that you are enjoying the app. We are always enhancing the product and would love some more feedback from you about your experience to understand what you are looking to get out of the app in the future. We will be in touch to discuss!
Oct. 31, 2022
Best customer service! Their team is very responsive and helpful. The app works very well too. We love using it!
Thank you so much for the magnificent review! We are happy to hear that you have been having such a great experience with Rebuy! Please let us know if there is anything else we can do to help aid in your continued success!
Oct. 31, 2022
The best merchandising tool around. They have an awesome product and an amazing team. Worth every penny
Thank you so much for the review! We are thrilled that you are having such a great experience with Rebuy. Please don't ever hesitate to reach out if you need anything!!
June 30, 2023
Another Update: Rebuy keeps doing its thing, it's lifted our AOV and their customer service continues to be stellar. Update: All the issues were addressed and the Rebuy team came through. I had my doubts at the beginning but everything has been handled professionally. It goes to show that any implementations on the store can be troublesome but at the end, it matters when the vendor is willing to stick with you and fix the issues at hand. I have a new found respect for the Rebuy team in this 180 turnaround. Our sales got slashed by almost 50% whenever theRebuy "smart cart" was in use. We reached out to support and we felt they treated us like it was our fault. We thought the implementation process was rocky and incompetent with several hiccups but the final result was what sealed the deal. We honestly can't recommend Rebuy if you have a seven figure store. Review update Nov 1st, 2022: Working with the Rebuy team to reimplement and work out the issues in the original implementation.
Hi, Thank you for your review. We are sorry to hear that you have had a rough experience with Rebuy, but we are grateful for the feedback. We will continue to discuss the matter with you directly and see what we can do to make this right.
Nov. 13, 2022
This app has a lot to offer in terms of functionality, I had a few problems starting up but the team have been helpful and tried their best to help.
Hi! Thanks so much for the updated review. We are so happy that we were able to get things working! We look forward to a long successful partnership with the sleep-no-more brand.