Rebuy Personalization Engine

Dec. 18, 2022

I'm rewriting my review for this app, having now used for around 3 months or so. There is huge potential within ReBuy, with a very pro looking smart cart with a load of bells & whistles. Unfortunately, the app has consumed a huge amount of my time in trying to work through seemingly endless bugs with implementation, the widgets, the rulesets etc with the customer support team. They are knowledgeable and polite, but it can take days to work through an issue, with their weekends, public holidays and time zone differences taken into account. Nothing has implemented smoothly and has all required additional coding to get things working. A number of the 'killer' features are only available for Shopify Plus subscribers, and there is no reflection in the pricing for those who do not have Plus and therefore cannot use these features. I'll continue using it for now - mostly because I can't face going through the removal of the app (and its theme code), and installing a competitor's version. In summary, for $250+ per month, I would expect a much smoother experience.

Oct. 7, 2022

This was a great addition to our store. The Rebuy team has been very helpful along the way. Highly recommend.

Oct. 7, 2022

I had a couple of technical issues initially but the support I received was nothing less than incredible. Diana and Janet were very responsive and provide the best app support I've experienced in my 5+ years of using Shopify. Highly recommend. A*

Nov. 20, 2022

-Update: After posting this review the Rebuy Team got in touch and affected fixes in their app and got us up and running - which is great. However, it still took 4 months and a negative review to get a result. If only this happened sooner we'd be giving a much better review. 3 stars. ---- Really disappointed with our Rebuy experience. After looking at many apps, we specifically chose this app because of its stated compatibility with Multicurrency. / Shopify markets AND the white glove setup at US$1000 - which we ended up doing ourselves anyway. After literally months of back and forth the app is still not working with currencies, and while we have had our $1000 setup fee refunded - subsequent communications with Rebuy have stopped, they’re simply not replying. Our last few emails have not been replied to, which is extremely poor. After many hrs of setting up rules were uninstalling and looking at alternatives

Oct. 6, 2022

This app helped us consolidate our tech stack. Prior to discovering ReBuy we were using separate apps for cart slider, upsells & cross sells, and recommended products. The team was extremely helpful with getting everything set up and offering their support as needed.

Oct. 6, 2022

Amazing customer success team- Aiman helped us install all the widgets we wanted and get a great results immediately.

Oct. 5, 2022

Dante has been a great help with support across our accounts. Rebuy has helped us to improve the cart experience for our customers.

Oct. 5, 2022

The app alone is brilliant. It takes some getting used to just because it seems overwhelming at first. But the time you take to familiarize yourself will pay you back in spades. Also, I can't say enough about the support team. You can feel that they care. Every single person I have chatted with has been fantastic. They go above and beyond in every way.

Oct. 4, 2022

Absolutely amazing team. Ian is awesome and helped connect me with all the right people as well as introducing me to some great ReBuy strategies. They’ll definitely help you as much as possible, but the app itself is already very self explanatory even though there are so many features. It can be as simple or as customized as you want. Awesome app.

Oct. 4, 2022

Awesome app as an all-in-one upsell/aov-boosting platform. onboarding, implementation, and success teams are great too. all widgets worked out of the box and the success team helped to make them better. this helped us get rid of many apps that we were using for individual features.

Oct. 4, 2022

I use this app to help me with upselling of a product. I came across this app and it has really help me with sale. I did a upgrade on my theme and I lost this app when I noticed I contact the Rebuy Support and got a fast reply from Christian. Christian worked with me for a couple days to make sure it would work on the new theme. I must say he did a great job I'm so happy and I would recommend this app to anyone who is looking for great support and a great upsell app.

Sept. 30, 2022

I'm using this app for upselling on my e-commerce store. Just getting started. Jeffrey has been great in providing me with all the information I needed.

Sept. 29, 2022

Great app that accomplishes a lot of things. They have a great support team too to help you learn the basics and then you can run with it. I've been very impressed with how quickly we've been able to get it up and running on the site.

Sept. 29, 2022

Amazing Support and App! Janet is always on top of the data and deliverables and making great suggestions to maximize the customer experience and generating revenue.

Sept. 29, 2022

Rebuy is a fantastic app and a must-have for every Shopify store. It improved our average order value.

Jan. 16, 2024

FANTASTIC support from Moe! I needed help with some custom css coding and he got straight to it! Love this app. Saw a huge increase in AOV since we implemented their smart cart as well! 10/10

Sept. 27, 2022

Awesome app, installed it 2 days ago and already jumped on a call with their team and have a cart cross sell and drawer upsell set up...and sales are coming through.

Sept. 26, 2022

Rebuy is an absolute beast (in the best way!!!) of a product – there is SO much you can do with Rebuy, and it's all incredibly easy to implement. The team is fantastic to work with (shoutout Jeffrey!), and overall would recommend to just about anyone! :)

Sept. 26, 2022

Awesome app! And the best of all is the support in background. Jeffrey helped me to do some custom modifications for our store and I can't be happier. Thank you!!

Sept. 23, 2022

Great app! Improved my AOV. Includes a ton of widgets and a smart cart. I would have never thought of half of these ideas.