Recart: SMS & List Growth
Recart: SMS Marketing for Shopify (Text Message App)
Rating
4.8
feedback
5,473
chart
#4,035
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
3%
-
Less than a month
35%
-
Less than a year
54%
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More than a year
7%
Reviews Summary
Recart has received a mix of positive and negative reviews from users. On the positive side, many users have praised the app for its effectiveness in driving sales and growing subscriber lists. Users appreciate the personalized touch it offers through conditional splits and welcome messages, leading to improved conversion rates. The technical support provided by the Recart team has also been highlighted as exceptional, with users mentioning the helpfulness and responsiveness of the support staff. Additionally, users have found the app easy to use and have benefited from the automation capabilities it provides, ultimately leading to increased revenue for their businesses. On the negative side, some users have expressed dissatisfaction with the customer service provided by Recart, citing issues with billing, unresponsiveness, and lack of immediate access to collected data. There have been complaints about glitches in the app, fluctuating performance, and difficulties in communication with subscribers. Some users have also raised concerns about inaccurate sales data attribution and challenges in verifying the effectiveness of the app in generating extra sales. Despite these drawbacks, the majority of users have found Recart to be a valuable tool for enhancing their marketing strategies and driving revenue growth.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 17, 2024
Using Recart has been a huge advantage for our company! So glad we chose to switch over to this app.
Oct. 16, 2024
We moved over to Recart almost a year ago and took our barely skating by SMS program to a whole new level. The support they provide is fantastic and their constant testing and iterations on the pop up has driven opt-ins as high as 13%. Our list size has grown by leaps and bounds and every campaign is a money maker. I recommend them to everyone who will listen! Fantastic app, fantastic service, and crazy good metrics.
Oct. 11, 2024
Terrible customer service. Soma, the CEO, has no better customer skills. If I could have left zero stars, I would have. UPDATE TO THE CEO'S RESPONSE: Yes, while I do agree that there were billing issues and appreciate the fact that Recart was working with us and we had entered an agreement with you. What can't be dismissed is the Alice Pai, your head of client success, is and was extremely rude and condesending to us from the very begining. So much so that we had to call her out on in some of the emails, which I will gladly share with anyone that wants to read them. What also can't be dismissed is that Recart had entered into an agreement with us to which they did not fullfill. Instead what Alice did was nothing. Because Alice couldn't do her job, what she did was run up our bill over $3000 dollars and then expected US to pay it off completely "or else". Then you Soma, the CEO, got involved. You again said we need to pay the full balance or you would suspend our account. Again, a balance your company ran up because YOU failed to honor the agreement. I offered a payment arrangement to which you declined and suspended my account before a weekend. I could not send text to my customers for the weekend which cost me sales. Then on the following Monday, you decided you would accept my payment arrangements. YOU suspended my account for the weekend to intentionally hurt my business. Then when you decided to re-activate my account, my number NEVER got verified. I couldn't send a text for an entire week! All this while I was trying to get away from your company. It took less than a day for the new company to get my number verified. My guess, the number was never submitted by your company to get verified. Another intentional act on your part to hurt my company. So did I get a little upset with your company and send some emails telling you how I felt about Alice....I sure did! Were some of those on the unprofessional side, yes. But YOUR actions, caused my reaction. Alice is far from professional and you SOMA, not taking responsibility for your company failures and trying to put it on my company and then intentionally hurting my company and family.....take a look in the mirror. This would have NEVER happened if you and your company had any integrity and did what they said they were gong to do. Anyone reading this, please feel free to reach out and ask for emails. I will gladly send them to you. This company has gone downhill drastically since we had signed on with them. If you don't do what they demand, they will hurt you. ALSO, you DO NOT HAVE IMMEDIATE ACCESS TO THE CONTACTS THEY COLLECT FOR YOU. You have to request your contact list and then they will get it to you, when they can. You pay for them to collect that data, you should immediate access to your property.
Hi Ian, Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. After thoroughly reviewing the situation, I’d like to clarify a few points. While there may have been minor missteps along the way, our team consistently worked to support you with the best intentions, even during challenging circumstances, including times when billing issues arose. However, throughout the engagement, we encountered communication that did not align with respectful and professional standards. Our team members were subjected to language and behavior that no professional should have to endure. For these reasons, we have made the decision to discontinue our services to you and your business. We wish you the best moving forward. Best regards, Soma - Founder & CEO at Recart
Nov. 14, 2023
I love the numbers coming in from our campaigns and flows, especially the welcome; it offers a personal touch with conditional splits that really engage our customers. And it really gets results (sales). At first, I was concerned about our opt-ins, but our rep, Jordan, did more than just provide awesome suggestions — he also worked with us to create different versions, like a step with email and text at the same time. Our signup conversions improved dramatically, jumping from 1.25% before Recart to 7% for email and almost 5% for SMS.
Hi there, We wanted to say thank you for your awesome review! We genuinely appreciate your support and the time you took to share your positive experience! Your feedback fuels our passion, and we're excited to keep delivering top-notch value to users like you. It's truly rewarding to hear that our app has had a positive impact on your Shopify journey, and we are delighted to know that Recart has met your expectations and increased your opt-in rates. Your feedback serves as a testament to the hard work and dedication of Jordan and our entire team. We're thrilled to have Plum Deluxe Tea as part of our community, and we promise to continue working hard to exceed your expectations. If there's ever anything specific you'd like to see or any additional features you think would enhance your experience, please feel free to share your thoughts. We value your input immensely. Thank you once again, and here's to more great experiences ahead! Best, The Recart Team
Oct. 31, 2023
We've been working with the Recart team for nearly a year. They are very helpful, immediately respond, and are always eager to help. All in all our experience has been positive, no issues, and it has helped us grow our subscribers as well as increase our ROI. We recommend them.
Hi there, Thank you so much for taking the time to share your positive experience with us! We are so thrilled to hear that you had such a great experience with us. We are always striving to provide our customers with the best, so your feedback is incredibly valuable to us. We will continue to work hard to meet and exceed your expectations. Thank you again for your kind words and support. We look forward to continuing to help Prop Money grow and flourish! Best, The Recart Team
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