Upsell.com ‑ ReConvert Upsell
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Good and fast support, German support would be nice in the future. But Shafta helped me without German :D ...
They just randomly charged me $1299.99 for absolutely no reason. This is an emergency as it now stops me from purchasing shipping labels. UPDATE: It wasn't "random" but was a mistake - basically I imported a bunch of orders into the app which generated a large "usage" charge as their system couldn't differentiate a live order from an old order. UPDATE: The team was quick to refund the charge. I was messed up for several hours because a "failed bill" in Shopify blocked our ability to purchase shipping labels. The good news is twofold: they fixed the problem (reversed the charge) and they also implemented a fix to the original problem (a "sanity check" that's triggered if a large number of orders are suddenly generated out of the blue. I've updated my star rating to 4 stars because they've fixed that problem for future customers. Still not going to lie - being down for several hours messed us up quite a bit and stressed me out needlessly, but I do give mad respect to people who fix their mistakes!
Great app with powerful features. Post-purchase upsell works perfectly — converted 100% on the first try. However, cart drawer is not supported for Horizon theme, which was frustrating to discover after spending hours configuring it. Thank you page and order status page also needed support help to set up. Special thanks to Alex who was very helpful and fixed everything he could. Once everything is working, it's a great tool.
Thank you for the detailed feedback! We’re thrilled the upsells are converting so well and that Alex could help. Regarding the Horizon theme, we actually do support the cart drawer - we’ve sent you a direct message with specific instructions to enable it. We hope this resolution helps earn that 5th star!
muy buena atención, pero hay funcionalidades que en mi tema de shopify no pueda incorporar..
Gracias por su comentario. Nos alegra que valorara nuestra atención. Queremos que pueda usar todas nuestras funciones; por favor, contáctenos por el chat de soporte para que nuestro equipo técnico revise su tema de Shopify y realice los ajustes necesarios. ¡Estamos listos para ayudarle a alcanzar esas 5 estrellas!
the app may a bit complicated for new user, but the CS is good. Miss Shafta, one of the technical support is willing to help. And the very important thing is Real person not just ai support.
We appreciate the honest feedback! We’re working on making the app more intuitive, but we're glad Shafta was there to provide that human touch when you needed it.
Service client très réactif
C’est super ! Un service client réactif, c’est souvent ce qui fait toute la différence. On est ravis que la rapidité de l’équipe ait été à la hauteur de vos attentes.
great
Short, sweet, and exactly what we like to see! We're so glad you're having a great experience.
Gracias a alex que fue de mucha ayuda!! Los otros asistentes no me ayudaron mucho y me dieron información errónea
Hi there - what could I do to elevate your experience for you? I'm reaching out directly! Thanks! Always here for you 🖤 Avraham Customer Success Director Upsell.com (ex ReConvert)
Alex is the best support , thank you bro :)
Hi there - what could I do to elevate your experience for you? I'm reaching out directly! Thanks! Always here for you 🖤 Avraham Customer Success Director Upsell.com (ex ReConvert)
service is grate but app take to much time to load on pages
Hi there - what could I do to elevate your experience for you? I'm reaching out directly! Thanks! Always here for you 🖤 Avraham Customer Success Director Upsell.com (ex ReConvert)
Hi there - what could I do to elevate your experience for you? I'm reaching out directly! Thanks! Always here for you 🖤 Avraham Customer Success Director Upsell.com (formerly ReConvert)
!!!! good good
Hey! Thank you for your 4* review and I'm pleased you are happy! Please contact [email protected] and let us know how we can get your review to 5*! Keep on ReConverting away!!! $$$$ Always here for you 🖤 Jordan Customer Care Supervisor ReConvert
Easy to use, their support team gets back to you FREAKY fast, but some info on pricing and plans was a little difficult to find.
Hi there our pricing can be found here www.reconvert.com/pricing and we're always happy to clarify questions in our 24/7 live chat! I've popped you some messages to find out more, thanks so much and looking forward to speaking shortly!
The best app if you only want to pay depending on how much you use it. But if that's not a limiter then it does lack customizability. Some of the support team is not very helpful, but if you get the right person they're very nice. Eventually I came to Jordan, and he's definitely the guy
Hi there - what could I do to elevate your experience for you? I'm reaching out directly! Thanks! Always here for you 🖤 Avraham Customer Success Director Upsell.com (ex ReConvert)
Great application and support team is very helpful
Hey! Thank you for your 4* review and I'm pleased you are happy! Please contact [email protected] and let us know how we can get your review to 5*! Keep on ReConverting away!!! $$$$ Always here for you 🖤 Jordan Customer Care Supervisor ReConvert
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