Upsell.com ReConvert Bundles
ReConvert Checkout & Post Purchase Bundles Upsell Cross Sell
Rating
4.8
feedback
2,750
chart
#54
All reviews
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July 18, 2025
Estava com um problema que foi prontamente resolvido pelo Alex! Achei até que ninguém fosse responder...sexta as 22:30. Excelente atendimento e resolução!
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
July 18, 2025
Bastante buena de momento, y el soporte ha sido de gran ayuda me sorprendió bastante
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
July 18, 2025
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
July 18, 2025
Its working fine and great customer support
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
July 18, 2025
Upon initially downloading the app, we did see a good amount of upsells. However, lately there seems to have been updates with either Shopify, or ReConvert that is making the app not worth the price. The app also no longer applies a shipping cost for one click upsells. So we've had issues with customers not being charged enough shipping for the products they add during the check out upsell process. What we've had to absorb in additional shipping fees, doesn't make the app worth it. (We've also reached out to support and there wasn't much help/explanation offered).
Thanks for sharing your experience, and I’m really sorry you feel that we let you down here. It’s great to hear ReConvert drove solid upsell results at the start. We completely understand how frustrating it is to lose margin due to shipping miscalculations, and we should’ve done more to help when you reached out. The truth is, some of this may be down to Shopify's own platform, but I'm happy to look into this for you. We’d love the chance to review this properly with you, especially as Shopify has made ongoing changes to the post-purchase checkout that may affect how shipping behaves with upsells. If you’re open to it, we’ll investigate the issue fully, walk you through any limitations or fixes, and make sure you’re not left covering the cost for something avoidable. Appreciate the honest feedback - it’s exactly what we need to do better. I'm contacting you, kindly come back to me so we can try to get this sorted for you! Avraham Director of Customer Success ReConvert
July 18, 2025
Misleading Charges – Avoid This App! I’m extremely disappointed with ReConvert Upsell & Cross Sell. This app continues to charge me based on the total number of orders in my store even though it hasn't contributed to a single sale. Their justification? That their widget "displays" on every order. Just showing something doesn't equal a conversion! It's completely unfair and misleading to charge for orders they had zero influence on. This kind of billing model feels exploitative and dishonest. Merchants expect to pay for actual performance or value delivered not inflated fees for passive display features that don’t convert. There are better, more transparent apps out there. Do yourself a favor and skip this one. You've been warned. I am requesting a full refund for the charges made by your app, which are completely unjustified given that it has contributed no sales to my store. If this issue is not resolved immediately, I will make sure to raise awareness within our D2C community about your misleading billing practices and bring this matter directly to Shopify’s attention. It’s unacceptable to charge merchants based on total order volume when your app has had no direct impact on those orders. While I understand that your billing model aligns with Shopify’s app guidelines, I believe this system is fundamentally flawed and unfair to merchants. Charging based on total order volume, regardless of whether the app had any role in generating those orders, creates a disconnect between value delivered and price charged. This practice may be compliant, but it’s not ethical. Apps should be incentivized to drive actual results, not just display content. I strongly urge you and by extension, Shopify to reconsider this model and move toward performance-based billing that reflects genuine impact on sales. Merchants deserve transparency and fairness. Continuing with this model may be technically allowed, but it’s not sustainable if you want lasting trust within the Shopify ecosystem. Contact me on [email protected]
Update 29.7.25 We’re sorry to see this review. On June 26, you asked whether pricing was based on all store orders or only those from the app. Our team clearly explained it’s based on total store orders, as stated in our pricing model. You first confirmed the pricing model with our team, then installed the app the same day and used it throughout the 14-day free trial. The app remained active throughout the 14 days, and the charge that followed on conclusion of the free trial, was in line with the confirmed terms. We always aim to be transparent and fair, and we’re sorry to hear the experience didn’t meet your expectations. We have tried for 2 weeks to engage with you only hearing back on 27 July, where you told us you had no intention of wanting this resolved, just to leave a 1* review. We will be following up iwith Shopify on this as this is a bad faith review, something Shopify are specifically opposed to. We would urge you to reconsider, and to proactively reengage with our support team to resolve. Avraham Director of Customer Success ReConvert ---- Thanks for your review. We’re always open to feedback, but a few clarifications are important here: ReConvert charges based on order volume because the app loads and functions on every order’s thank you page. This is clearly stated in our pricing and fully aligned with Shopify’s app billing model - not something we set unilaterally. Shopify only allows usage-based pricing when the app is triggered, which ReConvert is, even without conversions. The vast majority of ReConvert users see significant ROI. When that’s not the case, we’ll always review billing and work with merchants fairly - but leaving a 1* review before any meaningful conversation or contacting support, doesn’t reflect the level of support we offer or the circumstances accurately. I've messaged you, please come back to me so we can resolve this Avraham Customer Care Director ReConvert
July 17, 2025
I signed up for the free trial and will definitely stay on once it's over. Shafta helped get me set-up for success - EXCELLENT CUSTOMER SERVICE. It's AMAZING that they have 24-hour help.
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
July 17, 2025
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
July 27, 2025
Shafta helped answer a simple question for me by giving me very detailed steps to take. She was friendly and helpful and was able to quickly answer my question!
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
Oct. 7, 2025
Customer service is fast to reply and very helpful. But the app itself made the upsell process on our store very awkward and clunky. Then we were charged really high fees for any upsellf that were made. There's definitely better options out there.
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
July 17, 2025
Uninstalled as it broke my Facebook "purchase" tracking (the most important thing to track period). The upsell page failed to render 4 out of 5 times I manually tested due to code bug. My Facebook tracking also did not run the times this app failed. Once I disabled this app my Facebook tracking worked again. If you install this app keep an eye on your Facebook conversion numbers and make sure they agree with Shopify every day. if they are off by a large amount do a few real purchases and see if post-purchase page is broken.
We’re genuinely sorry to hear this, and we understand the frustration - especially when tracking and ROAS are impacted. As soon as this was flagged, we escalated it internally with top urgency: our CEO, product manager, and dev team were all involved within the hour. We requested store access and a test order code to reproduce the issue, but unfortunately, this was not granted. To be clear, we prioritised this report, dropped other work, and made every effort to resolve it. Without access, we’re unable to confirm whether the issue stemmed from our code, a theme or third-party conflict, or a Shopify rendering fault. Despite the review, we’ve made a very fair offer to make things right - conditional only on reinstallation and access to debug. Please allow us the opportunity to fix this, as we were in the process of doing. We take incidents like this very seriously and are committed to transparency and accountability. Avraham Customer Success Director ReConvert
July 15, 2025
Saumya was great and helped with the issue
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
July 14, 2025
Great customer service. You just click on chat box and someone helps you right away! Alex was amazing help and even offered to help with my cart slot setup. Highly recommend!
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
July 14, 2025
Yet to see conversions as I've only started using the app. But so far the customer service provided by Alex is second to none.
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
July 13, 2025
Super pleased with the support I received from Shafta. She was quick and on point with screen captures and everything. I still have much to learn and will be referring to the guidance she gave me. The great thing is, I know how easy it is to help when I need it, which is priceless.
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
July 13, 2025
great, easy fix and Alex was awesome!
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
July 12, 2025
Saumya from the customer support was really helpful
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert