Upsell.com ‑ ReConvert Upsell
Create Cart Upsell & Cross Sell + Post Purchase Upsell...
Rating
4.8
feedback
2,840
chart
#69
All reviews
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Aug. 21, 2025
UPDATE: No refund has been given. No credit has been given. The “reaching out of goodwill” was them finding my business socials and leaving a message on Instagram saying “Hi, is someone there?” The instagram page @reconvert.io has since been blocked. Communication via email is preferred. Great professional response down below to save face, however it is not true. The circumstances are 100% the same. I have asked via email to just be left alone at this point. However, there’s been back and forth and now visits to my socials from this company. I have been overcharged for this app even after uninstalling and canceling services. I reached out to Shopify for assistance and was told to contact the app directly to have charges removed. I have paid for the app once and was refilled again because now I had canceled the app 2 days after the charge was applied. Speaking to Ashley, I received no help other than to reinstall the app to receive a credit for the charge. However, I do not need the app so why would i reinstall just to be overcharged more for a service I clearly no longer needed. They will give you the run around if there is ever an issue with billing so be weary… Horrible experience when they could have just offered the credit for a customer who has not used their services after being charged but again was forced to reinstall app o receive credit. Where is the customer service of morality? Other apps sent credit immediately we need more app developers like that, that help small businesses vs taking from them with no accommodations and real support. My advice… Find a better app to use for this. One with integrity.
**Update = We have tried to reach out numerous times - we will continue to do so to try to fix things here. Hi Arasi, Thank you for sharing your feedback. I’m truly sorry for the frustration and poor experience you had. After reviewing your case, I can confirm that we mishandled the situation and did not provide the level of support or fairness we aim to uphold. We have already addressed this internally with our team to ensure such mistakes do not happen again. In your specific case, I have authorised a refund and reached out privately with an additional goodwill offer to make this right. We value every merchant who uses ReConvert and are committed to fair billing, transparent processes, and responsive customer care. Your feedback helps us improve, and I hope we can regain your trust. Avraham Director of Customer Success ReConvert
Aug. 20, 2025
Aug. 19, 2025
Great experience onboarding, Jordan was really helpful and answered all my questions, looking forward to getting started with the app!
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
Sept. 25, 2025
excellent
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
Aug. 19, 2025
There were some minor issues with the plugin at first, but I contacted the administrator Alex and he solved it, which was great.
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
Aug. 18, 2025
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
Aug. 18, 2025
Very helpful and clear information to help me in the initial stages of setting up the app. Thank You
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
Aug. 18, 2025
horrible app, extremely confusion and bad customer service. there are way better app available out there
Hoi Drie Het spijt ons te horen van je ervaring. We hebben onze gegevens gecontroleerd en hebben geen ondersteuningsverzoek van je winkel ontvangen. Ons team biedt bijna 24/7 live ondersteuning en lost de meeste problemen binnen enkele minuten op. We hebben via verschillende kanalen contact met je opgenomen om te helpen, en we stellen het op prijs als we dit samen kunnen oplossen in plaats van alleen via een 1-sterrenrecensie op de hoogte te worden gesteld van problemen. Beantwoord mijn berichten zodat we dit voor je kunnen oplossen. ---- Hi Drie We’re sorry to hear about your experience. We’ve checked our records and haven’t received any support request from your store. Our team offers near 24/7 live support and resolves most issues within minutes. We’ve reached out through multiple channels to help, and we’d appreciate the opportunity to resolve this together rather than learning about issues only through a 1-star review. Please reply to my messages to you so we can get this fixed for you.
Aug. 19, 2025
Team gave me great solutions, best customer support I have ever recieved
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
Aug. 16, 2025
Customer service is great to work with! So glad its not AI. Thank you humans!
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
Aug. 14, 2025
Very helpful customer service, special mention to Saumya! :)
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
Aug. 13, 2025
Alex was super helpful & patient answering my questions. He provided screenshots and made sure I understood everything. This app is going to be a game changer for my website. Knowing the support behind the app is even better is icing on the cake!
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
Aug. 13, 2025
Shafta is always super pleasant and helpful with assisting me with set up.
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
Aug. 13, 2025
Facilita muchísimo la gestión de upsells, ideal para empezar con todo listo Aunque aún no he tenido ventas, ReConvert me ha ayudado a preparar mi tienda (Dogixc) desde el inicio con embudos de venta post-compra. Configuré upsells y la página de agradecimiento en minutos, sin código. Es intuitivo, se ve profesional y ya estoy listo para aumentar el valor de cada pedido desde la primera venta. Muy recomendado para emprendedores que quieren escalar desde cero.
Aug. 13, 2025
Shopify was showing that Reconvert was not connected which was really weird as I went step by step. I contacted support to advise if I may have missed a step. Shafta was very helpful, friendly, and responded quickly to my concern. She confirmed it seems to be a technical bug and everything in my setup looks good. So grateful she took the to look into this matter for me.
Aug. 13, 2025
I was not happy with the payment model so I uninstalled the app. After that I keep getting constant spam from the app support, several e-mails a day.
Hi Mia Sorry you're upset with the payment model. You said you didn't want to approve the payment, so didn't install the app. That's fine, but we need to be able to charge stores with higher order values - this is what the approval is for - stores with lower order values and revenue will never be charged that amount. :) I've tried to contact you directly a number of times to sort this and work together for you - we take our reviews and customer care seriously, hence why we're trying to reach you. Please come back to me so we can sort this for you! Jordan Customer Care Supervisor
Feb. 20, 2026
We’ve been using ReConvert to manage our post-purchase flows, and Alex from their support team was fantastic. He took the time to understand our setup, walked me through the options, and helped troubleshoot some recent changes with Shopify’s thank-you page system. The product itself is powerful and flexible — once set up, it makes it easy to add post-purchase buttons, messages, and flows that improve the customer experience. We especially appreciate the ability to customise messaging so customers know exactly what to do next. Big thanks to Alex for his clear explanations and patience — it made the process much smoother. Highly recommend the app and the support team behind it.
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
Aug. 11, 2025
Easy to use and great support from the entire ReConvert team!
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
Aug. 11, 2025
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
Aug. 11, 2025
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert