ReConvert post purchase upsell

Saumya did a brilliant job, setting us up the whole upsell-process. All we had to do was sending the upsell products and what discount we want to use. Seriously best experience in upsell-apps so far. Big recommendation.

Edited to add an update involving my interactions with Jordan specifically. First - I was told my issue would be resolved on a day that the development team didn’t work and the update I requested on that day (the day the development team didn’t work) and I was told the development team (who was not even working) looked at the variant image issue and the issue was resolved. I showed them screenshots of the issue not being resolved and they continued to be dishonest about fixes. On Tuesday - when the development team was back to work - I was sent a video from Jordan claiming the video showed the fix being completed. In the video - the video the development team recorded and Jordan presumably previewed before sending it over - the video clearly shows the variant images not changing. I was in touch with a support agent named Justin who agreed that the fix was not completed - which could not have been more obvious. Next, Jordan said that he and another associate watched the video and the fix was completed. Again, IT CLEARLY WAS NOT COMPLETED. Next, Jordan blamed my variant images being too similar in design - as if that has anything to do with the variants changing. Next, Jordan reached out to me to say the fix was finally completed - and once again - the issue is still unresolved. It has been more than 9 days at this point. Let’s be very real right now and straight to the point - Safta told me how pleasant I was the day before and asked me what happened. What happened is that your staff is dishonest when it comes to every single communication they send. Including you, Jordan. You blocked my communication when I asked you to call me and you refused - even though I has just spoken to Riya so I know phone contact is possible. You just didn’t want to do your job. Just like viewing the video and trying to convince me that it was fixed when the video showed the exact error I told you was happening. Your team will blame anyone because this is a behavior you taught them. Your leadership has failed this app and is honestly laughable. Again, you’re blaming me saying I was too mean or too aggressive with attempting to get my issue resolved. The point is - I was promised Friday night that the fix would be made first thing the next morning only to be told that the issue was already looked at by the dev team and they found the feature to be working — when the dev team wasn’t even there. I’ve been strung along by the entire staff and lied to at every single step along the way. The fact is, I was incredibly pleasant during set up and I have screenshots to prove it. I became increasingly unpleasant the more I was lied to. Staff should not be telling people fixes will be made when the dev team is not there. Staff should not then be telling merchants that the dev team WHO WAS NOT WORKING looked at the issue and fixed it WHEN THE OSSUE WAS NOT FIXED. Anyone in my position would be just as unhappy with the customer support experience I’ve had. And Safta asked me for a review like 10 times during the original set up and even stated that her pay is based on good reviews - which I have screenshots of as well - so I know how your app is getting so many good reviews. They hound you to review immediately. All of my points can be proven. Anyone feel free to reach out and I’m happy to share and swap experiences. Original Review: The staff has been deceitful every step of the way. Ashley told me the development team would fix my problem on Saturday - but the development team doesn't work on the weekends. Safta told me on Saturday that the development team had looked at the issue - again, the development team is not in office on the weekends, so this claim cannot be true. Riya said the feature setting was not turned on and so she just turned it on - which does not align with Ashley and Safta who both looked at the feature and confirmed it was activated. Riya said the issue would be fixed on Monday when the dev team was again available. So, on Monday, I went to receive an update and Jordan, the supervisor, told me that the issue may take weeks to resolve. He also pointed out how many sales I've made using the app implying that my issue was not a big deal - at which point I showed him that 75% of those sales were made by me doing testing. He said he did not realize that and offered no apology for the obvious overlook. He also did not apologize for the disrespectful behavior of the support staff. The feature in question that is not functioning properly is a fairly simple and absolutely necessary feature - the images for the variant selected in the post purchase offer don't change - which causes my customers to feel confused about their purchase, leading to either no purchase at all or an email about their confusion. This simply cannot take weeks to fix, and I had already been advised that the issue would be resolved Monday. Ultimately, Jordan refused to call me to discuss the matter and refused to five me the Director of the customer experience's name or contact information and ended the chat with "He will contact you IF he finds a reason to" and then blocked me from chatting entirely. The clear pattern here is the lack of care from support staff. I've had issues with apps prior, we all have, especially at onboarding. Thats acceptable and is part of the onboarding experience. However, the never-ending runaround and dishonesty from the staff is something I truly can say I have never experienced with any other app I've ever used. Bottom line, just based on the support experience alone, I would not recommend this app. There are more bugs that I have not listed such as funnels not showing when they should, confirmed to be a fault by the support staff. But truly, as a business owner and avid app user on Shopify, this is the absolute worst, horrid customer service experience have ever had...by far.

thanks Alex for the help setting it up

I just downloaded the app so I can't speak on performance yet but customer service is 10/10. Riya stayed on for 30 minutes helping me figure out how to set up what products i want to show in the various upsells. Thanks Riya!

Brilliant customer support! quick, kind and very helpful. I did not know how to upgrade the app and Saumya took over and did it for me in about 2 minutes :) Thank you so much Saumya.

Great experience with ASHLEY. Answered my questions with ease.

Quick and good support, can recommend

Alex was great

Great App. And customer support is awesome. Highly recommend it.

Very easy and smooth to use this app. 100% the best upsell app on Shopify apps store.

Freundliche und speditive Arbeit von Shafta. Alles Top

perfectly helped me understand difference between 1 click upsell post purchase vs thank u page upsells and how they work.. team was very patient in helping me get it.. and now i setup all with their help.. cant wait to get some sales with reconvert!

Alex is a wizard. He knows everything about the app. Amazing support. Highly recommend. Give this guy a raise ASAP.

Shafta was very kind and thorough with me. There's so many things one can do which made me very indecisive. She provided a clear direction and strategy. She gave me peace of mind.

Ashley was so helpful and patient. Thank you!

Amazing App. Customer Support has been a great help in creating our flows as well. Great price point as well

Edit - Oct 1, 2025 I am editing my review and downgrading this to 1 star. I have not used this app for conversion, I merely did a test order through the guidance of their customer service person when I signed up in Feb 2025. I was subsequently charged for that test order and was made to jump several hoops to get the charge reversed. I chatted with different agents, explaining over and over again that it was a test order and not a real order. They insisted on getting access to my store to check things out for themselves which I granted. The charge was still not reversed. I told them I was not going to delete the app till the issue was resolved. An agent later told me that as a goodwill gesture, they will reverse the charge. Goodwill??? I didn't use the service what is the goodwill for? The charge was eventually reversed when I threatened to leave a review. Again on Sept 24, they charged me. I contacted Support who promised to look into it and revert. I have sent 3 emails and no response. I have received very horrible service. I was excited some months ago when I signed up but this is a less than 1 star experience. I will definitely delete this app once this is resolved, I will not forget to delete it. ReConvert please respond to my email sent to Riya. Thank you I was looking for an upsell app and I came across ReConvert and signed up after reading the reviews. I tried some options/settings but I was not making a lot of headway so I decided to chat with your Customer Care. I chatted with Shafta who was very patient. She explained how ReConvert works. She encouraged me to make a test order and try it out. It was much easier to understand after I did that. she also sent screenshots to better explain what she was telling me. A few weeks after, I came back a second time to ask some questions and she helped out again. I was initially just going to try ReConvert for a week but I think I will retain the app mostly thanks to Shafta. I hope your other Customer Care people are like Shafta, would really make a world of difference in the user's experience. I give her 5 *****

So far so good. Justin is a great asset. best onboarding ive had on any shopify app

The customer support from Reconvert was incredibly helpful and efficient. They quickly identified the issue and provided clear guidance to resolve it. Their support was professional and knowledgeable, making the whole process smooth and hassle-free. I really appreciate the quick assistance—thank you!