BOLD Memberships
Memberships App for Shopify
Rating
4.3
feedback
298
chart
#1,917
All reviews
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April 25, 2018
If I could leave zero stars, I would. Absolutely nothing worked after they installed the app. When contacting support, I would only receive links to videos and articles (which I had already watched & read). I called twice, you don’t reach anyone but are told to leave a message. I have not been called back once. I have two open tickets on my issues...no help. I’m uninstalling and going tonfind a different app. So frustrating!
April 13, 2018
Everyone who helped me was awesome! I had trouble installing the widgets on Mailmeetup.com and they happily obliged to help me out!
April 4, 2018
Just getting started and I'm already impressed with the app and with the customer support. Great experience so far! Thank you Bold.
March 27, 2018
great app but customer services is really poor! Please and please do a better job with your client and don't leave them in the dark.
March 23, 2018
Great product. Although I had a little trouble re-installing myself when I updated the theme, the support team jumped right in and got it done in just a few hours for me for no charge. Seems rare you get that kind of support these days, especially without additional costs or anything! The product runs smoothly, we have happy members, and are grateful for the team at Bold!
Jan. 7, 2022
UPDATE: After gaining thousands of members, we decided to transition to a membership solution that meets our needs. We removed our membership plan from the app, disconnected the payment gateways, and deleted the app from our store... and all of our members are continuing to be charged. I cannot EVER recommend this app because they have taken no responsibility for the charges their app continues to make after we no longer have access to the memberships created by the app. THIS IS A HUGE BREACH OF TRUST. I'm dumbfounded as to why any payment platforms continue to work with Bold if this is how their apps work. We have an open support ticket with Bold, but they continue to have no solution for the fact that their app continues to charge our customers after we've deleted the app. Recurring Memberships is...fine. It does what it sets out to do, and nothing more. For example, customers don't get a customized notification e-mail (or any e-mail at all from the app) when they sign up for recurring memberships, which seems very odd. It's not necessary, but odd. I mentioned this to the Bold team, as I thought I had simply missed it, but they confirmed that it's not an option. I had hoped to offer free shipping or a global discount to all members, but the app doesn't allow this. The in-app functionality of what you can offer members is really limited. I also wish you could prompt customers before checkout to see if they want to become a member. I also with Recurring Memberships would sync with customer accounts in Shopify. Last, I've been inundated with e-mails from Bold since I signed up for Recurring Memberships. Customer service has been responsive but not actually active in improving the app. Overall, I am paying customer for this app simply because there aren't any other viable options out there. I hope Bold spends more time developing the app, but I didn't get the impression from their customer service team that they'll be making any improvements any time soon. [Update: I had an excellent interaction with Jordan at Bold after posting this review. Jordan succeeded where the previous 3 reps did not--he found workable solutions for almost all of the issues above. The biggest tip was that you can create "groups" in Shopify, filtering by the tag you associate with your recurring members, and you can then create discount codes that can only be used by members of those groups. Thanks Jordan!]
Feb. 21, 2018
This was about the easiest setup imaginable, literally in less than half an hour we were up and running and we are really happy!
Jan. 31, 2018
We have been changing our focus from straight retail to a membership-based company. Recurring memberships hit the mark when it came to ease of use and also integration with wholesale pricing. I have found you can always trust bold apps to help your business achieve success with a Shopify store.
Jan. 16, 2018
Recurring Memberships app is a great fit for my online store! Customer service, help and support from Bold is amazing and is THE BEST you will find anywhere! Special mention for great support from Zachary and Bhumi.Thank you from SeaHouse Imagery!
Jan. 15, 2018
Bold was the perfect solution for our business. The app works flawlessly and the customer support is top notch!
Jan. 9, 2018
This app is just absolutely amazing. I use this app for both of my companies and couldn't be any more satisfied. From the abilities of the app to customer service (especially Dan) you will not find a better service for your store. Keep of the great work Bold!
Jan. 4, 2018
I can't rate this app highly enough. The customer service was amazing! I was assisted by Bhumi, who was in constant contact with me throughout the whole process both by email and telephone. It took about a month to set up as what I wanted was slightly more complicated but Bold's response time, support and overall friendliness exceed all my expectations. A big thank you to Bhumi for your help and patience and to everyone at Bold :-) Highly recommended!
Jan. 2, 2018
I'm sure this is a wonderful app and the promise is enticing. I will warn you about this. If you do NOT have a full-time web developer, forget this app. This app requires you to modify your basic Shopify store code. (Yes, I realize that's unbelievable, but it's true.) You sure as heck better know what you are doing if you're going to modify the code. That means...who is responsible for the app - for your store breaking down? Shopify? - NOPE - You modified THEIR code. BOLD? Maybe - unless they can convince you that YOU are the problem. YOU? - Yep - That's where the ultimate responsibility resides. That's why I say, unless you have a full-time Shopify-certified web developer, you'd better think twice about buying this add-on. It took me 24 hours to realize my mistake.
Dec. 5, 2017
It is plain and simple, Bold's customer support is very impressive. Since installing the app myself two weeks ago, they have answered two separate questions I had quickly and thoroughly. GREAT PRODUCT, GREAT SERVICE!
Nov. 30, 2017
Unlike most websites, ours is B2B. We are using the recurring membership app to create groups types of buyers, assign them to clients. The create special areas on our website for them. I believe this will help us greatly with our clients and in turn help us increase retention and sales. Most wholesale accounts only offer discount pricing. With Recurring Membership we are creating an experience along with assigning specific pricing to our clients. Bold is the only app developer I have come across that has direct fast support. They have always been able to resolve my issues. Sometimes it is the most simple things that cause to longest delays. I was on a telephone support call with Bold for their app Bold Cashier. While teaching me about how the cashier app works, he solved another issues I had in setting up Bold Multi Currency. Bold has always been fully committed to building and supporting apps for Shopify. I always recommend them to everyone who has a Shopify Webstite.
Nov. 20, 2017
I had a problem getting the payment buttons to work, so I contacted support by email. They were quick to respond (I sent my message on Saturday and they fixed the problem on Monday). This sort of support gives me confidence in using their other products. Very pleased and relieved!