BOLD Memberships
Memberships App for Shopify
Rating
4.3
feedback
298
chart
#2,033
All reviews
Rating Breakdown
Review RSS Feed
May 1, 2019
Great customer service! Ankur was very responsive and got my problem fixed in seconds. They will fix your complicated CSS if needed!
Thanks so much for your review! I'll be sure to let Ankur know that you were happy with his help. Please do let us know if you have any more questions or concerns. :-)
April 23, 2019
It works, but only on the most basic levels. So many things you can't change. Customization is basically non existent. If you want a little bit of modification off the extremely basic package, then you should use some other app. Here is just one example. We would like to have the name of our new customer in our confirmation email sent to us- the merchant, when someone signs up for a membership. The confirmation email reads- "Good news, someone subscribed. Feeling the love, a new member just signed up." Instead of being cute, we would prefer the email provide information. But that is just a small thing. Dates, discounts, other changes are non existent. So if super basic works for you, then this app is probably ok, but if you want it to really work for your business, try something else.
Hi there - thanks for your feedback, it's much appreciated! We'd love to discuss this a little further if you're open to it! We're always looking to improve our apps, and make sure they work for our users as best they can. I see that you currently have a ticket open, so if possible please let us know if there's a best way for us to reach out to you, and we'll be more than happy to do all that we can to help! Thanks again.
April 23, 2019
I used the app to charge my VIP membership customers yearly. The Bold spe MO" is good apps horrid cust service." Its always a horrible experience . We increased our membership cost. Did not want old members affected- just new members charge the new price. Well our current members got a letter - stating they had 30 days to accept the new terms or their membership would cease. ( yes the one they paid for in full-- and who had 10 11 12 months remaining that they paid for) This should have been easily solved with a call- one email....But the way Bold works is you have to Beg to get a call--they say they will solve-- they email 24 hours later --- you respond then wait 24-48 hours for that answer.....then they respond and you respond and wait another 24-38 hours for their response. Its been over 14 days and my few clients ( imagine if it was hundred or thousands-- ) followed Bolds Solution and they are seeing that THEY HAVE TO PAY..... STILL even those that signed up 2 months ago for the full year AND PAID. I reached out urgently again last night .....Its been a full work day- its almost 530 NO Response. Its simply not worth the having to deal with my clients on this issue for weeks . They right to be upset....and so are we . Heres my advice make your "VIP membership " a product with yearly recurring subscription. Since Im losing my current customers -- and must refund. Thats our start over plan for now.
Hello there, thank you for your feedback. We are so sorry to hear about your experience thus far. It seems the issue has been more complicated than we originally thought. We'd love to speak with you over the phone so we can get this resolved once and for all. Please reply to our specialist via email as soon as you can to let us know if you'd be able to speak over the phone today. We'd love to get this resolved for you and your customers without any further hassle. We look forward to speaking with you further!
April 18, 2019
I really enjoy using all of the Bold Apps that are linked to my store. I just added the Memberships app and Marty was so quick in getting it installed on the back end for me. Great job! Laura
Hi Laura! Thanks for your feedback - I'll pass the message along to Marty, we're always happy to hear how we've helped! If you have any more questions or concerns in the future, please feel free to let us know! We're glad you're enjoying multiple of our apps. :-)
April 10, 2019
I am currently implementing this app and so far it looks promising. The support is just awesome, Challi helped me with the doubts I had and was really helpful to solve the issues I had. I strongly recommend to give it a try.
Thank you for your review; we certainly hope as you continue using it, Memberships will suit your business' needs! We're also glad our support specialists were able to assist you with issues and questions you ran into. Let us know if you have any other questions or comments! By the way, the Prima cotton you use in your shirts sounds very delicate and unique!
April 2, 2019
I haven’t received any help what so ever although have been trying to contact somebody for the last 3 days. Will gladly change this if someone gets back to me.
Hello, I just wanted to apologize if your requests were missed. I checked with our support team and it looks like somebody reached out this morning, however I asked them directly if they could give you a phone call today in order to sort out any issues you are experiencing. We look forward to assisting you!
April 1, 2019
So far it’s been quite simple to set up. All the questions I had were quickly answered by their support team! I feel like this is going to be a great addition to my online store/community. Thank you Bold!
Thanks for your review. We're really happy to hear you're finding the app easy to use, and we've been able to help with questions you've had. We look forward to hearing about your successes with the app, and I agree that it will make a great addition to your shop/community. :-) Your canvases are stunning, by the way!
March 19, 2019
Tried to get help, but never replied my message. Will never deal with these guys anymore. Thank you.
Hello! We are so sorry to hear that you are having some trouble with our Memberships app. One of our support gurus sent you a message yesterday. Please respond when you are able to, and we will be sure to work on getting to the bottom of any issues you're having!
March 12, 2019
Fantastic app, Bold installed it very quickly, I am planning to install more apps from Bold, Many thanks for all your help
Thanks for the review! Don't hesitate to reach out if you need any help with this (or any other) apps; we'd love to help. Best of luck with your store launch!
March 1, 2019
Quick, friendly and efficient services from their team. I have yet to see whether it's the right app for our store. Highly recommend it nonetheless.
Thank you so much for the kind review! I love the concept of your shop :-) Don't hesitate to reach out if you need anything from us!
Feb. 27, 2019
Kaiser helped me solving set-up issues and been very friendly and helpful to me. Good customer service and beginner-friendly.
Feb. 8, 2019
Some of the best customer service there is!! Fantastic app that does exactly what I need it to do. Thanks Taylor @Bold!
Feb. 7, 2019
Great product. The service/support is beyond amazing (Thanks Peter!!!). Would love more expanded options for doing reduced price trials (vs the free trial option).
Feb. 4, 2019
awesome application, very easy to use, great customer service all around, thank you for everything, definately worth it
March 7, 2019
So far, it's been simple to set up. I love that the support answers quickly and does a thorough job. I just chatted with Nir who helped me with all of my questions. Updating to add, just chatted with Jonnathan. He was a huge help as I get everything set up.
Jan. 26, 2019
I got assistance from GURI to set up the membership area on my shopify store. He helped me on every step of the process. Thank you very much.
Jan. 17, 2019
I needed a membership website that restricted pages - simply put I LOVE this app! Only thing is I think I may be missing something, I have to put in the products twice, one for my regular shop and another price for my members which takes a long time with them being digital downloads - is there a feature Im missing to make the products a different price for members? All the same I am loving the app - very good value and easy to setup and use 5*****
Jan. 15, 2019
Great App, Bold helps to quickly group my member status, make easier for us to find the right customers and fileds.
Dec. 19, 2018
Not only is the app very simple to use but the support is amazing. Guri was very helpful, polite and timely. He resolved my issue very quickly. Thank you Bold Team and thank you Guri.
Dec. 12, 2018
The bold team is just awsome, they helped me with my site when i was having trouble with the coding. They did everything for free that helped so much, now i can concentrate on making sales....