Redo
Everything your brand needs. In one intelligent platform.
Rating
5.0
feedback
461
chart
#1,311
All reviews
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March 5, 2026
Redo team is exceptional. They are so hands-on with helping and the support has been awesome. What a great service!
March 5, 2026
They respond fast and help get things fixed and help create a good experience for users who are looking to make returns or exchanges.
March 5, 2026
I worked with Will regarding a few open carrier claims, and he was both knowledgeable and efficient. He answered all of my questions during a single online chat, which I really appreciated. I'm so glad the chat option is available.
March 4, 2026
Great app because it uses a ton of AI which saves time! The customer support team is very good, especially Dallin who helped us every time we have an issue. Definitely recommend to try this app
March 3, 2026
Dallin was very helpful. Too add to that, I ask a lot of questions. I think it takes an extreme amount of patience to deal with people like me. Thanks for the help.
Feb. 27, 2026
Great experience with the Redo support team, especially Skyler. We encountered a technical issue that was affecting our Shopify theme customizer. Skyler took the time to properly investigate, worked closely with us to understand the problem, and implemented a fix that resolved it completely. We really appreciated the clear communication and commitment to finding a solution. Excellent support and very professional throughout.
Feb. 27, 2026
Their team customized everything exactly in the direction we wanted and supported us with great care and dedication. We sincerely appreciate their prompt feedback and support.
Feb. 26, 2026
Cade was super helpful - thank you for the quick response and actions to help my checkout area!
Feb. 26, 2026
Feb. 26, 2026
Corbin and Dallin are amazing! When reached out to resolve an issue, they kept us updated throughout the process and helped us find a solution fast. Thank you so much for your help!
Feb. 26, 2026
Times they are a changing. My store has been around for over 80 years and I’m trying to take advantage of everything new I can. I have had redo now for awhile. It works as promoted and the team there, especially Dallin, have worked with me to tackle any challenges or changes I’ve needed done. Highly recommend.
Feb. 25, 2026
I had an issue with fake account purchasing labels only to do chargebacks (scams), I was pretty stressed out on how to fix this issue as I was getting 20 at a time. I messaged Redo's customer service and Will spent a few hours working with me to not only fix the issue on my shop, but to get me a refund for the charge back fees. Every time I've had an issue, Redo's customer service has been great. Love working with this app and the support they give when something goes wrong.
Feb. 24, 2026
Dallin has been incredible helping me set up and onboard OMS for both myself and my clients. As the owner of a marketing agency that builds and manages e-commerce shops for small businesses, having the right backend systems is everything. Redo gives my clients confidence. Confidence to manage orders smoothly. Confidence to handle returns without chaos. Confidence that their operations can actually support their growth. When small business owners feel in control of their fulfillment and returns, they make better decisions, scale faster, and stress less. Redo has become a no-brainer addition to our builds, and we’ll be implementing it into all of our e-commerce shops moving forward.
Feb. 24, 2026
We've been working with Redo for awhile now. We just switched to their shipping platform and couldn't be happier. Dallin was able to help solve a serious issue for us quickly and professionally.
Feb. 19, 2026
The Lads at Redo have been super helpful with everything that has needed attention setting up this App. Have needed a few tweaks and they have been very accomodating. From Skylar who had to fix at short notice and Easton and Dillon for being wonderfully supportive also. Thanks for doing what you do. Highly recommend this customer support team.
Feb. 19, 2026
Really solid experience with Redo so far. Been using them for over a year. We've seen a boost in conversion rate + have saved time with returns + saved $ on ship costs.