Redo

Hands down the best customer service we have ever received from any saas company. We use Redo for returns, order tracking, fulfillment and customer support and having everything in one place is amazing and everything works as expected. Changing all of our systems in the same moth, hiccups and issues were expected…but Redo was there immediately to help get through even the smallest issues. 10 out of 10 will use redo again.

Excellent customer service!

We couldn't be happier with Redo. As a startup footwear brand that launched just six months ago, we needed partners who understood that we were still learning the ropes with Shopify and e-commerce operations. After a disappointing experience with our previous returns provider, we were honestly a bit nervous about making another switch. Redo completely exceeded our expectations from day one. They understood our limited Shopify experience and provided the extra attention we needed to get everything implemented flawlessly. No detail was too small, and they made sure we felt confident with both the returns/exchange portal and the customer service helpdesk before going live. What really sets Redo apart is their responsiveness. Whenever we have a question or run into any issues, their team is always quick to reply and help us troubleshoot. For a small team like ours where every customer interaction matters, having that level of support is invaluable. The platform itself handles our returns, exchanges, and CS inquiries seamlessly, which has freed us up to focus on growing our brand instead of getting bogged down in operations. If you're looking for a partner who will actually take the time to understand your business and support you properly...especially if you're newer to the e-commerce space, we can't recommend Redo highly enough.

Excellent support, and a returns system that customers seem to really like and essentially costs us nothing. Hard to beat.

We’ve had an excellent experience with Redo and use them for all of our shipping labels, returns, and warranties. Their platform has streamlined our post-purchase operations and made things much easier for both our team and our customers. We also do a lot of A/B testing, which has been incredibly valuable. Redo’s Conversion Cloud has been especially impactful, giving us the ability to test and optimize our post-purchase experience and continuously improve conversion and retention. Overall, Redo has become a trusted partner and one we genuinely love working with.

Emry was awesome. Very helpful. Thanks Emry!

Redo as a tool is excellent, being able to go right from shipment to a ticket, look at their history etc. is very handy. Returns are a breeze, it certainly saves staff time. Team is flexible and works with us to make sure the solution fits our needs, including taking our advice when building out new products. This has been refreshing! Highly recommend checking out Redo!

Greatest one-on-one dedicated team!

From streamlining the return process for both customers and vendors, to offering alternative sales options that convert returns into exchanges or new purchases, this application has fundamentally improved the way we manage post-purchase interactions. It not only supports customers in selecting the right product before finalizing a decision, but also helps us maximize retention at every step. It has accelerated our sales performance and secured the most competitive rates for return and shipping expenses. Admittedly, we were hesitant at first—everything sounded “too good to be true.” But it truly delivers. Our return system is far less hectic, our sales retention has increased significantly, and customers are either happier with their exchanges or choose to keep their store credit because they feel they are getting more value. In every respect, it is a win-win solution. Breno F. - head of Ecommerce at Avenue Montaigne.

We've been working very closely with Redo on growing our brand image and ensuring our customers have a good experience, specifically with returns and package protection. They have allowed us the ability, as a smaller business, to ensure our customers are getting a returns experience that is fast and convenient; something we definitely couldn't offer on our own. We have a very open line of communication with them and have been able to suggest improvements and get help with any odd situations that arise. Working with Redo is ,no doubt, a huge asset to our company!

Skyler was super helpful and was able to help answer my questions and resolve my issue!

Redo really has revolutionized our shipping & returns process - it's both a time-saver and helps to increase shipping revenue. Love all the updates they're always making, and they are always super responsive and available to help with any questions or issues. Shoutout to Greg!

We've been using this service for a while now, and while there are occasional hiccups, their support team truly stands out. Most recently, Will helped me out and I have to say he was extremely helpful. He responded quickly to resolve the issue in no time. Their fast response times and proactive approach make all the difference, ensuring that any problems are addressed swiftly. It's comforting to know that even when things don’t go perfectly, their team (including Will) are there to get things back on track quickly. Highly recommend for dependable support and excellent customer service!

We’ve been using Redo for a long time now, and it has become one of the most valuable partners in our entire tech stack! What started as a solution for returns and exchanges has grown into so much more. Redo now helps us with order fulfillment, cart optimization, post-purchase upsells, A/B testing and overall checkout strategy...plus more. Every single piece has made a measurable impact on both our customer experience and our revenue! Their returns and exchange portal is seamless for our customers and has cut down so much of the back-and-forth with support. Fulfillment is smoother, faster, and more accurate. And the Checkout Optimization team (shoutout to Grant!) has been incredible. They’re proactive, they explain things in plain language, and they consistently bring ideas that actually help. We love the way their post-purchase upsells integrate so naturally into our flow. It truly feels like bonus revenue without interrupting the customer journey. The A/B testing tools are easy to use and have helped us make data-backed decisions instead of guessing. The ongoing optimization support is unmatched. Redo just gets ecommerce. They’re responsive, thoughtful, always improving and honestly feel like an extension of our own team. If you’re looking for a partner that elevates both your backend efficiency and your on-site conversion strategy, Redo is it!

We have been very happy with Redo—the customer support is phenomenal. Skyler has been extremely helpful and patient through multiple inquiries via live chat. Aaron and Parker have also been accessible and supportive through email and phone. Over time, we’ve added more Redo services because of the consistently high level of service we receive.

Redo has been so helping in the daily operation of our multiple shopify store. Everyone is super helpful when something come up other then that nothing but smooth sailings since we implemented redo and we even get better shipping pricing.

Very very helpful!!!

Skyler is awesome. Courteous and answered all questions very quickly. Best customer service. 5 Stars all the way!