Redo

Redo's customer support line was very thorough and helpful! I was pleasantly surprised at how in-depth their representative, Peter, was. He investigated my questions and gave me very detailed & helpful answers. This great team provides a great service to our store.

Redo is hands down one of the best apps we've added to our Shopify store! Everything about it feels thoughtfully designed, incredibly intuitive, and built with merchants in mind. It's rare to find an app that not only delivers on its promises but actually exceeds expectations. The entire experience has been fantastic. Redo makes managing returns and exchanges so much easier while creating a smoother, more professional experience for our customers. It's clear that the team behind this app truly understands the challenges of running an ecommerce business. What really sets Redo apart is how seamlessly everything works. It's efficient, easy to use, and genuinely makes our lives easier. This is the kind of app that makes you wonder how you ever operated without it. If you're running a Shopify store, do yourself a favor and give Redo a try. You won't regret it. Highly, highly recommended! Also, their customer support is world class!!

We’ve honestly had the best experience with REDO! From printing labels to scheduling pickups for our orders, everything has been so easy, and the entire team has been extremely helpful. Boston in particular has been amazing to work with. He’s easy to communicate with, responds quickly, and has patiently guided me through how everything works. Even when I feel like I’m asking a silly question, the team never makes me feel that way. They’re always happy to help, and their support has already helped our business grow. Can’t recommend REDO enough!

We've had a great experience with Redo! It's made handling returns so much easier for our business as we've grown online, and their team has been wonderful to work with! Nick has been especially helpful, always quick to answer questions, offer solutions, and make sure we're taken care of so everything runs smoothly. We really appreciate the support and would definitely recommend Redo to help with returns!

I cannot say enough good things about Redo and the crew/customer service behind it. We started using their order management system about a year ago to replace Shipstation. We have some different shipping requirements, and they set it up perfectly for us. We were so impressed that we moved on to using other products of theirs as well. We now use Redo Recover, to bring back potentially lost customers, their checkout conversion optimization and their customer service modules. The products work well but the real selling point is the customer service. At a time when other companies customer support services are slipping, THESE GUYS ROCK. I have worked with Milan, Rayan, Peter. Dallin and Elana on the different modules we have installed and they are all GREAT. If I need help they are there and they know their stuff. Highly Recommended I am looking forward to seeing more of their offerings as they grow.

REDO's customer service is some of the best I've seen in a long time. Cade investigates any issues we bring to him and quickly follows through to resolution every time. It is very much appreciated and one of the best things we've experienced with this company.

We really appreciate the super responsive customer service, especially when you compare it to other Shopify apps/services. Their return portal is the best I've found. I like that they are innovative and looking for what services are needed for small boutiques. Redo makes shipping & returns very easy for our e-comm business and are always willing to help us find creative solutions when we need something not available by default in the app.

Redo has been a strong support for our business. It has unlocked full potential for our operations team, but also for our customers. The support team has been top-notch, even on urgent calls or last-minute requests. They have been extremely proactive.

Our experience with Redo has been great! Lauren was incredibly helpful throughout the implementation process, ensuring a smooth transition and addressing our needs along the way. A special shoutout to Easton for his outstanding support in resolving a QR code issue we were having at launch. He was responsive, diligent, and persistent in finding a solution, working closely with us until everything was fully resolved and live. Redo's service in helping us streamline our returns process and customer support are truly five stars. It's refreshing to work with a team so dedicated to its customers!

Made the switch to Redo from ShipStation in 2025. We love it! Shipping Queues and Automations are totally customizable to our needs and are easy to change if and when our needs change. Shout-out to Dallin and Peter for always coming through to lend us a hand with anything we need.

Such a helpful team - I never through we would move off of Shipstation but when we made the change for our returns it was clear this was the team for us. Redo has been great for our high volume business.

From beginning to end, the folks at REDO have gone above and beyond for our business. We've worked with Cade, Ellie, Easton and more. Each person is deeply committed to understanding how our business works and making sure each product and customer is handled correctly. We sell thousands of shoes each year. Introducing REDO has allowed our customers to make their purchases with additional confidence that they can manage an exchange easily and seamlessly. For our staff, it has taken away so much additional effort and REDO's automation of something we had to manually do has been tremendous to us. We are extremely gratefuly for this company, their incredible team and the service they provide. With respect, Jay T Schramek Tap Shoes Canada

Jared is extremely quick and responding back and providing feedback and answers to all my questions and concerns. Really great experience in working with REDO and getting quick timely responses.

These guys have fantastic customer service.

Redo is probably the most important app you need for your store. Couldn't be happier with Redo and their team. Very excited to see the future products they release.

We moved our customer service, chatbot, SMS and returns to Redo, and it has made our team's day much easier. The AI chat answers from our own FAQ and passes anything it can't handle to our team with the full conversation, and the rules let us route urgent requests to the right person automatically. Checkout+ and the returns portal work smoothly for our customers. What stands out most is the support: Nick answers fast, explains things clearly and even sent our developer the exact API details we needed. Highly recommend.

Support is fast. Thanks, Nick!

Working with Krista in customer service at Redo was fantastic. She answered several questions for us quickly and practically, including working on a couple solutions with Redo's Engineering team.

The team at Redo is very helpful! I'm new to the platform and they are always willing to answer my questions!