Redo

Colin resolved our inquiry swiftly with real answers!

We have absolutely loved using Redo for both Customer Service and Marketing. Our CS flow has improved by using the tool to streamline everything in one place. As a small shop, we have limited resources and this has been a big help. On the marketing side we made the swap from a competitor and have never looked back. The on boarding team did a great job at helping switch everything over and we did not miss a beat with our sends. Audrey was amazing on the sales side and helped explain everything and answered all of our questions. Jason has been a total hero as our account manager, he proactively reaches out with small changes we can make to see big impacts in our sends and always has time to answer my questions no matter how trivial they may be. Super stoked to be working with Redo and look forward to continuing with them for many years!

The REDO team has been absolutely great and we use several of their services. Their customer support has been incredible and they are always adding new features and improving the platform.

REDO really is a great addition to our online business. Our customers who aren't local love it and it makes them feel much more comfortable trying new things since they know they have an easy way to return things that don't work. Greg has been a great help with getting some new things on my shop set up- very responsive and helpful! Thank you!

This is sophisticated yet easy platform to use and their customer service is amazing!

love this app and their customer service is soo helpful and always ready to assist. We have been with them for almost a year and have loved to see their growth as a brand.

Collin was so helpful in getting my return date extended for the holidays.

Smooth setup and great customer service. A complete no-brainer.

They are always helpful in resolving any technological internal error we experience. Very hard working staff and they won’t stop till they find a solution. Special shout out to Skyler for being patient with me!

We’ve been using Redo since the early days, and it’s been an incredibly valuable addition to our business. Their returns, package protection, and fulfillment tools make everything run smoother for us and for our customers. Support is fantastic, It’s easy to use, reliable, and has taken a ton of stress out of managing returns and shipping issues. Highly recommend Redo to any store looking for a better way to handle post-purchase support.

We worked with Emry at Redo during our Black Friday rush, and she was absolutely incredible. She was quick, responsive, and handled our flow modifications flawlessly — even with the urgency and high volume of the season. The entire experience was smooth and stress-free thanks to her attention to detail and fast turnaround. Highly recommend Emry and the Redo team for all of your return and exchange needs. 10/10 service.

Redo has been such a great experience and they keep adding more and more services to their platform too!

Love how ieasy returns are and Cade was especially helpful getting an issue fixed for me!

Excellent support team! Quick to respond and for issues that require more time, they're very communicative every step of the way. The returns portal recently got an update and it looks so much better. Docking 1 star because I find adjusting any complex settings myself is challenging as they live in multiple places so you run the risk of messing something up. That being said, if I need changes the support team is there :)

Will is exemptional!

The best app and system for returns! We’ve been using Redo for our returns since the early days of our boutique, and it has made the whole process feel so much lighter. Instead of handling manual returns, unexpected costs, and back-and-forth emails, everything is handled seamlessly through their system. It takes the pressure off small businesses while giving customers a smooth, straightforward experience, truly the best of both worlds! And we have to shout out to our amazing account manager, Austin P. he has been so kind, quick to help, and always makes sure everything is running perfectly for us. If you’re looking for a returns solution that actually supports small shops, Redo has been such a blessing for ours!

Every boutique owner needs this for their returns! We couldn't recommend this solution enough. Not only is it free and takes the pressure off of boutique owners for covering return costs, it also enhances the customer experience and retention too. Redo has seriously changed the game for our boutique. Their returns and protection tools took the chaos out of that whole process and made it so much easier for everyone. We loved it so much that we added their SMS and OMS tools, and it’s made our workflow feel so much more put-together and has so many great tools and automations that we love. They have an INCREDIBLE support team. Huge thank you to Austin P., Jackson, Dominic, Austin N., and Alexis, they always take care of us and make everything feel easy. It feels like we have a trusted partner on our team :) If you're a small shop owner, Redo is 100% worth it!

We've had Redo from the early days of starting our boutique and it has has been such a valuable addition to our business! Their returns, package protection, and fulfillment system make everything smoother for ourselves and our customers too! We also started using their SMS tool as we expanded into marketing, and it has been such a relief having everything in one easy, all-in-one platform. The Redo tools are simple to use, free to get started, and makes managing so many moving pieces feel way less overwhelming! The best of it all is their dedicated support team. We have been thankful to work with Austin P., Dominic, Jackson, Austin N., and Alexis, they are truly amazing and have always been so helpful in making us feel supported. If you run a boutique, we can’t recommend Redo enough! They’ve made such a difference for us!

THE BEST! We started using Redo for their easy returns, package protection, and warranty claims process. We were thrilled to find a system that took the pressure and cost of returns off of a small business, and made it easy for customers too. Since then, we have expanded to their SMS and OMS marketing tools and are so happy with how they have supported and streamlined our operations. On top of that, they have an incredible support team. Huge shoutout to Austin, Dominic, Austin, and Alexis! They have truly made us feel like we have a trusted partner on our team and are always quick to respond and provide support. Highly recommend Redo to any and all businesses!