Redo

Great experience with great support! We have been very happy with ReDo!

Redo has been a game changer for returns and customer service. The system is easy to use, and allows me to provide a great experience for our customers. Cade was super helpful when I needed some extra information, and got me what I needed quickly. All in all it's a fabulous program.

Redo provided excellent customer support throughout my issue. They are attentive, professional, and consistently kept us updated every step of the way.

Aside from Shopify, Redo is the most essential tool for our business. We signed up when all they offered was returns and since then, they have been rolling out new features almost daily. Their team is very responsive, friendly, and US-based which helps when you need something addressed ASAP. Free returns are a no-brainer!

Cade - Was very quick to answer my question regarding the exchange process. When I asked for a solution he came back with an answer on how we could better service our customers and minimize the work for warehouse and CS. It's GREAT to have someone that is quick, efficient and helpful!

Will was quick and helpful! Thank you!

Team is really helpful with everything you need. Was a rocky start but got through all the issues i was having with the team and can not recommend this app more. Super helpful, Supportive team.

Redo has a lot of features that have been helpful for our business. We started with their return & package protection and customer service portal.

Cade was very helpful !

Super easy to navigate — The interface is intuitive and clean, What really stands out is how helpful the support staff is — friendly, quick to respond, and walked me through any processes needed. Overall, a smooth and stress-free experience for both customers and claims processing. I’d absolutely recommend this app to anyone who needs hassle-free returns or exchanges — it’s a definite time-saver.

We LOVE Redo, this app and team have re-shaped how our brand is moving forward in the best way. Our customers have never been happier, and we can't say enough great things about the people behind Redo! They have a rockstar team and an A+ product!

Redo has been one of the best apps we have installed. Everybody at the company is great to work with and the product works very well. Support is quick, thorough and extremely helpful. Highly recommend!

Colin was great! He helped answer my question in a clear and timely manner! Very helpful!

We have been with Redo for a few months now and we are super happy we have made the switch. The return process for our customers is easy and efficient. Everything has been smooth so far and any hiccups that we have encountered has been addressed by Redo support immediately!

New customer, but really excited to get set up! Had a few questions to get started, and with Anderson's support we were able to figure it out quickly and easily. Updated 12/12/25 - Very impressed with the portal walkthrough with Samuel. He was able to clearly explain a lot of the process and also quickly help me fix some things that I wasn't even aware of. 10/10

I have always been very happy with Redo. Their platform is excellent and the service is always outstanding. They are continually innovating and adding new services and functionality. Special shoutouts to Jaxon in support and our Account Manager Parker who are both always eager to help. I strongly recommend!

We switched over from Loop and are happy with Redo returns & customer care portal! Jaxon has been very helpful and responsive to our needs that come up! Thank you!!

The help and chat features are really great and very useful. You get to an actual person in real time which is amazing. We have found the return process to be very smooth with Redo and really has made it easier for our customers to have a more seamless experience!

Colin resolved our inquiry swiftly with real answers!

We have absolutely loved using Redo for both Customer Service and Marketing. Our CS flow has improved by using the tool to streamline everything in one place. As a small shop, we have limited resources and this has been a big help. On the marketing side we made the swap from a competitor and have never looked back. The on boarding team did a great job at helping switch everything over and we did not miss a beat with our sends. Audrey was amazing on the sales side and helped explain everything and answered all of our questions. Jason has been a total hero as our account manager, he proactively reaches out with small changes we can make to see big impacts in our sends and always has time to answer my questions no matter how trivial they may be. Super stoked to be working with Redo and look forward to continuing with them for many years!