Redo
Everything your brand needs. In one intelligent platform.
Rating
5.0
feedback
437
chart
#4,619
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Nov. 26, 2025
Every boutique owner needs this for their returns! We couldn't recommend this solution enough. Not only is it free and takes the pressure off of boutique owners for covering return costs, it also enhances the customer experience and retention too. Redo has seriously changed the game for our boutique. Their returns and protection tools took the chaos out of that whole process and made it so much easier for everyone. We loved it so much that we added their SMS and OMS tools, and it’s made our workflow feel so much more put-together and has so many great tools and automations that we love. They have an INCREDIBLE support team. Huge thank you to Austin P., Jackson, Dominic, Austin N., and Alexis, they always take care of us and make everything feel easy. It feels like we have a trusted partner on our team :) If you're a small shop owner, Redo is 100% worth it!
Nov. 26, 2025
We've had Redo from the early days of starting our boutique and it has has been such a valuable addition to our business! Their returns, package protection, and fulfillment system make everything smoother for ourselves and our customers too! We also started using their SMS tool as we expanded into marketing, and it has been such a relief having everything in one easy, all-in-one platform. The Redo tools are simple to use, free to get started, and makes managing so many moving pieces feel way less overwhelming! The best of it all is their dedicated support team. We have been thankful to work with Austin P., Dominic, Jackson, Austin N., and Alexis, they are truly amazing and have always been so helpful in making us feel supported. If you run a boutique, we can’t recommend Redo enough! They’ve made such a difference for us!
Nov. 26, 2025
THE BEST! We started using Redo for their easy returns, package protection, and warranty claims process. We were thrilled to find a system that took the pressure and cost of returns off of a small business, and made it easy for customers too. Since then, we have expanded to their SMS and OMS marketing tools and are so happy with how they have supported and streamlined our operations. On top of that, they have an incredible support team. Huge shoutout to Austin, Dominic, Austin, and Alexis! They have truly made us feel like we have a trusted partner on our team and are always quick to respond and provide support. Highly recommend Redo to any and all businesses!
Nov. 26, 2025
Get redo. These guys are the best and the app is phenomenal for customers and our business. Thanks!
Nov. 26, 2025
Cade did a great job helping us get a report we were looking for. Worked with us till we had what we needed.
Nov. 26, 2025
Such an amazing experience and product is exceptional. We were live within 24 hours and Jake and Easton were incredible to work with. Recommending to everyone in my network!
Nov. 25, 2025
Redo has made the customer experience so much better and our customer service team's life so much easier! So happy with this service! Cade specifically was helpful when we had some tech issues - he came right in and assisted! Great app - totally worth it!!
Nov. 25, 2025
Redo team is excellent. They are quick to respond, open to development on new ways to support our business specifically and are just about an all in one function to support our web business.
Nov. 25, 2025
We’ve been using Redo for our boutique, and honestly… it has been such a win. It’s eliminated so much back and forth on returns. Our shoppers love having the option to protect their order, and it has noticeably reduced return headaches for our team. Support is always super responsive & willing to listen to any app updates that would make our lives easier! Shout out to Will for his great support for some last minute Black Friday adds!
Nov. 25, 2025
Will was great. Helped out with an issue that needed immediate solving (Bot attack purchasing redo coverage only) and came in and put an end to it, quickly and efficiently. I also love that I was able to speak to someone local in local time, i.e., in the USA, and not someone in another country who needs explaining 5 times and who reads a script to respond. That was refreshing in this day and age. And to top it off, he actually called my direct line when he said he would. Another rarity. Top-grade service by Redo!
Nov. 25, 2025
Works great for returns. We have been using it for a while. Once you get everything set up and your flows set, it works great. The team is very responsive and helps when needed.
Nov. 25, 2025
Working with Redo has been a great experience so far, starting up for them has been smooth overall. Redo's platform is user-friendly and easy to create campaigns with. The team is amazing too, shoutout Will and Jason for always being so helpful with getting started, strategizing and maximizing performance! Thank you for being such a hands-on support crew and helping us succeed.
Nov. 25, 2025
Awesome support from Jaxon on a super feature of Redo's (Instant Exchange). Our team needed a mini reminder and onboarding of this feature..... great image share, instructions, explanation + walk thru ..... not to mention understanding of our question and inquiry.
Nov. 25, 2025
Prior to utilizing Redo's services, we were partnered with Loop for all returns. We experienced the worst customer support at Loop when issues arose, which was one of the main reasons we decided to switch to Redo. Our experience with Redo has been nothing short of incredible. Their ENTIRE team is extremely responsive, attentive, and helpful; if there's ever an issue, they fix it immediately. Their platform is easy to use and allows for customizations to ensure that the return, claims, and warranty experiences align with your company's branding. 100/10 would recommend Redo!
Nov. 25, 2025
Redo's customer service has been exceptional. Whenever I encounter an issue, they respond quickly and take the time to walk me through every step. Thanks to their dependable support and swift problem-solving.
Nov. 25, 2025
Emry was amazing and quick! She found what I needed and I didn't have to repeat my conversation. Thank you Emry and redo!
Nov. 25, 2025
We've been working with REDO for the past year, utilizing their returns/exchanges and OMS platform. We've had nothing short of an extremely positive experience working with their team and recommend them to all of our 3PL accounts.
Nov. 24, 2025
This app definitely gave us an upgrade in terms of order fulfillment and saved us thousands in costs that we would have to incur without REDO. The support is also super helpful and the success managers are always there to help us with whatever we need!