Referral Candy & Affiliate
ReferralCandy: Grow with Referrals & Affiliates for Shopify
Rating
4.9
feedback
1,470
chart
#646
All reviews
Review RSS Feed
Dec. 12, 2023
Jessa, were absolutely fantastic in helping me get started with ReferralCandy. Herexpertise and patience were invaluable, especially as I'm new to the world of referral programs. She took the time to understand my needs and tailor her recommendations accordingly, ensuring I got the most out of the platform. 5 stars out of 5!
Wow! This definitely made my day. Thank you so much for this wonderful review. :) - Jessa
Dec. 11, 2023
we had lots of initial problems due to our needs, but JC helped us a lot thanks
I had a great time assisting you with your concerns. Thanks again for your patience and for writing a review for us. :) - JC
Dec. 11, 2023
Innah was the best- thanks for the rapid, clear instructions!
You are most welcome, and thanks again for this review! :) - Innah
Dec. 4, 2023
Irene was super helpful in answering all my questions before I was ready and comfortable to switch my campaign to live. Very knowledgeable and patient!
You were such a delight to talk to. Thanks again for this awesome review. :) - Irene
Nov. 29, 2023
Cris was awesome in helping us get the final pieces together with this app. She was immediately available when I asked a question in chat and found my problem within a couple of mins. What could have been a really annoying evening, she got me square and moving on faster than I ever expected! Thank you Cris!!
Glad to have resolved this concern for you and made your night easier. ;p Please do reach out anytime you need help, and thanks again for writing this review. -Cris
Nov. 29, 2023
We've just started using with ReferralCandy. Their support team has been really responsive, helpful and thorough. I feel like they really want to help answer my questions and assist with my issues, rather than just treating me as a number. We're really happy with the responses we got. Thanks JC!
Yes, customer satisfaction and resolution is our top priority. I'm glad to have assisted you today. Thanks again for this review. :) - JC
April 24, 2025
EDIT NEW REVIEW 24.04.25 I am rating 10/10. You have personally given me lots of your time. Helped me understand the new program and your team on the chat box have been super supporting me to set it up. Glad I chose to stay working with you, seamless. I recently added the app to my shopify store. I'm a bit technically challenged and the team really helped me. I have used the chat box several times setting up and they are super quick to respond and help me. Katherine in particular was fantastic and even did a backend check to offer some tips to help me improve my set up. I will be back for help with the Klaviyo integration and cannot wait to see the impact of this fantastic app.
We are also excited to see how our referral program will help boost your sales! And again, thank you so much for writing this awesome review. Talk soon. :) - Katherine
Nov. 21, 2023
Their customer service Ines is a very gentle and excellent good people, she helped me a lot, not only patiently reply to me but also very attentive to help me solve the problem, I really like her!
Thank you so much and it was a pleasure to have assisted you today. :) - Ines
Nov. 16, 2023
Support team (JC specifically) was very helpful in guiding me through how to set up my program how I wanted!
Pleasure is all mine. Thanks again for this review and hope to see great results on your referral program. - JC
Nov. 16, 2023
Great support from Irene. Took only 15 minutes total to get every question answered and never made me wait! The service is very flexible and easy to implement!
Thanks as well for your time and for writing this review. You may reach out anytime you need assistance. :) - Irene
Nov. 15, 2023
great customer service and easy to set up
Thank you so much and it was a pleasure talking to you. :) - Innah
Nov. 14, 2023
I'm behind the curve when it comes to technology but their chat staff helps me get answers quickly and guides me through questions. Katherine is solid as she helped me figure out my issues in minutes....painless.
We are always here to guide you all the way! ;p Thank you so much for this review. - Katherine
Nov. 14, 2023
A big thank you to Ines, who answered all my questions quickly and clearly! Now all I have to do is launch my campaign!
You are very welcome, and thanks again for this feedback. We're hoping for the best on your referral campaign. - Ines
Oct. 22, 2025
UTTERLY USELESS. Don't waste your money. Their fraud prevention is USELESS
Hi Dylan, This is Dwight, Senior Customer Success Manager at ReferralCandy. We’re sorry to hear you didn’t have a good experience. Our fraud prevention system is designed to catch most referral abuse patterns while avoiding false positives that could block genuine customers. We did offer to help set up additional safeguards to prevent this type of abuse, and we’d still be happy to work with you to fine-tune your setup if you’d like to give it another try. I’ll be reaching out to you separately via email so we can go over your concerns in detail and explain the multiple ways we can help you work through the flagging of suspicious activity (for example via the Fraud Center and Fraud History tools) so you can better monitor and manage your referral program. I look forward to working with you to improve your experience with ReferralCandy.
Nov. 2, 2023
Thank you so much Jon! I had a very productive conversation with you about the Referral Candy integration in Klaviyo. The customer service is highly recommended :)
You are most welcome, and thanks as well for giving such a nice feedback on our services. :) - Jon
Oct. 31, 2023
We had some issues with your purchases that appeared as non referrals and Irene, our dedicated account manager, not only solved the problem but taught us how to take care of the problem if the future if it arises again. All of it with patience and in a kindly and efficiently manner. Thank you!
It was a pleasure assisting you with your concerns. Talk to you soon. :) - Irene
Oct. 30, 2023
When I had issue figuring out how to send the link to past customers Katherine helped out by providing the necessary articles. Then she gave helpful feedback on my campaign and how to make it better. Going above and beyond the help you ask for makes this a great company to partner with... and the app is pretty good too.
This is such an amazing feedback for me and our app. Thank you so much! I really appreciate it. - Katherine
Oct. 30, 2023
Lorraine was a great help and answered all the questions that I had. : )
It was my pleasure assisting you with your concerns. Please feel free to reach out anytime you need help. - Lorraine