Referral Candy & Affiliate
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JC was extremely helpful and was able to process my request in no time. Thank you for your great service!
Thank you as well for writing this review, appreciate it! - JC
GRAZ'N is new to the app to see if it will add value or not. During the initial startup phase, Katherine was able to answer our questions and give further support on better design and making sure it was correctly set up.
We're hoping to see great results from your campaign very soon. Thanks also for providing a great feedback about our support and services. - Katherine
Riz was great she was able to help me with my request in a short time. She is very friendly and professional. Thank you so, much!
It was my pleasure to have assisted you with your concerns, and thanks again for this review. - Riz
Customer service is outstanding and I received kind support. Will use the plan then.
Glad to know you will continue with our referral campaign. Thank you so much and reach out anytime. :) - Cris
Referral Candy has been working out well so far, and Ines was very helpful with guiding me to set up referral candy. Definitely recommend!
Great to know that your store benefits from our services! Thanks again for this review and please do not hesitate to reach out anytime you need help. - Ines
Referral Candy has been so easy to jumpstart and I am very excited to see how it helps our company. Jon has been a great help with any questions we have during the implementation process.
Thank you for this review, I really appreciate it. Please get back to us anytime you need help. :) - Jon
アプリケーションの内容にはとても満足しています。 紹介制度を手間を掛けずに実装できます。 完全に日本語化しきれないところがありますが、概ね満足です。 また、サポートの対応にもとも満足しています。 英語でのサポートなので、Goolgle先生を駆使してのやり取りですが、こちらのペースに合わせて的確な回答、解決策をしてくれました。Crisありがとう。
どうもありがとうございます！ フィードバックをお待ちしております。 - Cris
Matt was brilliant helping me with my issue. 10/10
Thank you so much for this review. I really appreciate it! :) - JC
Great support from JC. Knowledgable and quick help. Cheers!
I really appreciate this. Thank you so much and feel free to reach out anytime you need help. :) - JC
They have such a great support team! Irene was quick to solve my problem, in a very friendly but a professional manner! I would happily deal with her again :)
I also look forward to hearing from you soon and help you with anything about your referral program! Thank you again for this review. - Irene
Overall the product is easy to use but very poor in execution. You have to create what seems like a million discount codes which clutter your shopify discounts area. You have a seperate tool to upload your look and feel which is archaic and not very intuitive. No gamification and little customisation on what is offered. Overall the product is very poor especially given the other products on the market.
We appreciate the feedback. Seriously. I noticed you guys signed up again right after the first account was cancelled. We are very eager to make your ReferralCandy experience better the second time around. In the meantime, let me go over some of the concerns raised in the review and see if that can help get things sorted: "easy to use but poor in execution" We work hard to simplify the process for most merchants regardless of size, but we understand how execution wise that it sometimes may not be the most optimized experience for the more larger sized merchants. "millions of discount codes" We have had this raised in the past, and we're looking at long term fixes with our product team. In the meantime, we do append prefixes to all our discount codes to allow you to easily filter out/in any ReferralCandy generated codes. "Separate tool to update look and feel, feels archaic" I'm with you on this. We have heard this before from other clients and we have been diligently getting our product folks to pay attention to this feedback "No gamification" We currently don’t offer a loyalty-type of program as we’re focused on referrals and have been for the past 10 years. Referrals differ from a loyalty program as referrals focus on getting your store new customers - less hoop jumping for your customers, just straight up rewards to successful referrals I look forward to hearing back from you. My team and I will be ready to assist. - Jaime R
Katherine was extremely helpful and was able to process my request in no time. Thank you for your great service!
It was a great pleasure assisting you with your concerns, and thanks as well for this review. I really appreciate it. :) - Katherine
JC was and still is very helpful in helping us setting up everything. Looking forward to see how it all works.
I had a great time talking to you and helping you out with your concerns! Happy holidays! :) - JC
Thank you for this review! :) - Irene
Jessa, were absolutely fantastic in helping me get started with ReferralCandy. Herexpertise and patience were invaluable, especially as I'm new to the world of referral programs. She took the time to understand my needs and tailor her recommendations accordingly, ensuring I got the most out of the platform. 5 stars out of 5!
Wow! This definitely made my day. Thank you so much for this wonderful review. :) - Jessa
we had lots of initial problems due to our needs, but JC helped us a lot thanks
I had a great time assisting you with your concerns. Thanks again for your patience and for writing a review for us. :) - JC
Innah was the best- thanks for the rapid, clear instructions!
You are most welcome, and thanks again for this review! :) - Innah
Excellent app. And Riz provides first-class support. If you are lucky enough to get any true influencers on your site, this program can really explode your sales! Once set up, it's essentially on auto-pilot. Easy to maintain. That's a huge plus, as many apps require maintenance and supervision.
I also had a great time assisting you! Thank you so much again for writing this review. - Katherine
Irene was super helpful in answering all my questions before I was ready and comfortable to switch my campaign to live. Very knowledgeable and patient!
You were such a delight to talk to. Thanks again for this awesome review. :) - Irene
Cris was awesome in helping us get the final pieces together with this app. She was immediately available when I asked a question in chat and found my problem within a couple of mins. What could have been a really annoying evening, she got me square and moving on faster than I ever expected! Thank you Cris!!
Glad to have resolved this concern for you and made your night easier. ;p Please do reach out anytime you need help, and thanks again for writing this review. -Cris
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