Referral Candy & Affiliate
ReferralCandy: Grow with Referrals & Affiliates for Shopify
Rating
4.8
feedback
2,175
chart
#851
All reviews
Rating Breakdown
Review RSS Feed
March 16, 2023
Wonderful customer service! JC helped me solved my problem. It was a great experience. Thanks for that.
You are welcome and thank you as well for the review! Reach out to us any time you need assistance! - JC
March 16, 2023
It took some time and research to get oriented with the platform, but once you are there it is pretty straight forward. I was nervous at first, since this is our first referral program and we already have thousands of customers. Got great help from JC at Referral Candy, who assisted with setup to make sure I was comfortable before launching our first campaign. Very excited about RC :)
Thank you for the review! Reach out to us any time you need assistance! - JC
March 15, 2023
Their customer service is wonderful! Katherine and Jelson helped us with a problem we couldn't solve by ourselves. They made the process super simple and quick! Definitely a great experience.
We appreciate the review and we're happy to guide through any confusion! Hit us up if you have questions! - Karen and Jelson
March 15, 2023
The platform works absolutely amazing without much effort. The support team is equally good. Recently I had a chat with Jon and he assisted me for more than one hour..Respect his patience !!
Thanks for the shout out! I appreciate it. Reach out anytime you need help! - Jon
March 14, 2023
Set up for things like this never go as smoothly as you'd hope. Everyone's business has nuisances. Referral Candy's support has been super helpful and patient with us. Thanks to Katherine and Jessa.
Thank you for the review! It was a pleasure assisting you! - Karen and Jessa
March 13, 2023
JC was so attentive and solve my problem right away. Thank you so much!! Joyce from www.nakedlab.com
March 9, 2023
good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good
THANK YOU VERY MUCH!! You're awesome! - Jon
March 9, 2023
The support team is really hands on. Jessa has really helped us launch our programme successfully. Whenever I have needed one on one attention and assistance, I have received it. I am quite positive about the results we will see from partnering with Referral Candy.
We are so grateful for your awesome feedback. Thanks again and please reach out anytime you need help. -Jessa
March 8, 2023
Amazing customer service. Big shout out to Katherine and Jon who have helped me so much as we got our program installed and launched. Thanks to them and their colleagues who stepped in at times too.
We're happy to help! Thanks for the review! Let us know if you need help any time! - Jon & Katherine.
March 8, 2023
The App is very interesting, and it works well, it tracks the events well. Against this, I would say that I would like the emails that it offers you to be translated directly so as not to have to spend so much time on it. The customer service is great, fast and responsive. They are very attentive and really look for a solution that suits your problem. Special mention for JON, he was very kind, attentive and very very good at his job. If I were his boss, I'd say he's a guy to watch out for.
Thank you for the review! I appreciate it! - Jon
March 7, 2023
Incredibly helpful and FAST customer service, Ines was very patient and kind and helped me with an resolved several requests - would highly recommend this app!
Thank you for recommending the app and for a great review! Let us know any time you need assistance! - Ines
March 2, 2023
Customer service is very good. When I asked if they could only handle $ when I wanted a discount in Japanese yen, they responded politely even in my poor English and were able to resolve the issue pleasantly. As a result, I was able to get a discount in Japanese yen as well as most other currencies. I am sure I will continue to this services in the future.
I appreciate the review! It was a pleasure assisting you. Please reach out any time if you have questions. - JC
Feb. 28, 2023
Great customer support experience. JC really helps solve the issue, hope we will have a good coporation later.
Thank you the review! I'm happy to have solved the issue for you. Hit us up any time if you have questions. - JC
Feb. 27, 2023
Great customer support experience. Ines was wonderful at helping me resolve my issue quickly. Thank you Ines!
Thank you for your kind words! I'm always happy to assist. Feel free to reach out any time you need assistance. - Ines
Feb. 24, 2023
This is the first time I write a review - Incredible bad customer support, UI not clear. Fo three days I was chatting with customer support without any clear guidance how to send me mails out. The only thing they could say was "Let me ask our engineers" I gave up. And for canceling my subscription I needed to contact support. I am since 2019 using Shopify apps never encountered such a bad experience. My colleague with even more experience has the same opinion. UPDATE: I will wait until you contact me or resolve the problem
Thank you for your feedback. We welcome and appreciate all opportunities to improve our product and service. We understand that the concern that you had started when your colleague missed to hit the SEND EMAIL option, and so, we offered to have the emails sent on our end. This was scheduled for action today - which we confirmed with our engineers. Our intention is to make sure this is resolved for you. We will be reaching out to you in the hopes of providing you a better experience.
Feb. 23, 2023
Fast and attentive response from Cris! She help me together to work out a request from one of our customers. Thank you for your assistance!!
Glad I was able to help you out with your concern. Thank you also for writing this amazing feedback! - Cris
Feb. 21, 2023
Jelson was very helpful and responsive to my questions. We haven't implemented the app completely yet, but based on the great customer service I am looking forward to utilising the app and seeing the results moving forward. :)
I am here to help anytime you need it. Thank you! :) - Jelson
Feb. 21, 2023
Jon Dolor was such an amazing help today!! He was very quick to respond and very helpful! Thank you for your assistance!!!
You are very welcome and thank you very much as well for the positive feedback! - Jon
Feb. 17, 2023
Fantastic Customer Service I was assisted by Katherine. She was very helpful and knowledgeable and was able to help me with the issue I was experiencing.
It was my pleasure assisting you! I appreciate the review. Just let us know if you need any assistance! - Katherine
Feb. 17, 2023
Fast and attentive response from their customer care team. Cris was great! :) His instructions helped me make the update I was looking for.
Thanks for the review! Reach out again any time you need assistance!