Referral Candy & Affiliate
Refer a friend, referral & affiliate marketing, all in one...
Rating
4.9
feedback
1,451
chart
#1,293
All reviews
Review RSS Feed
Nov. 14, 2023
A big thank you to Ines, who answered all my questions quickly and clearly! Now all I have to do is launch my campaign!
You are very welcome, and thanks again for this feedback. We're hoping for the best on your referral campaign. - Ines
Oct. 22, 2025
UTTERLY USELESS. Don't waste your money. Their fraud prevention is USELESS
Hi Dylan, This is Dwight, Senior Customer Success Manager at ReferralCandy. We’re sorry to hear you didn’t have a good experience. Our fraud prevention system is designed to catch most referral abuse patterns while avoiding false positives that could block genuine customers. We did offer to help set up additional safeguards to prevent this type of abuse, and we’d still be happy to work with you to fine-tune your setup if you’d like to give it another try. I’ll be reaching out to you separately via email so we can go over your concerns in detail and explain the multiple ways we can help you work through the flagging of suspicious activity (for example via the Fraud Center and Fraud History tools) so you can better monitor and manage your referral program. I look forward to working with you to improve your experience with ReferralCandy.
Oct. 31, 2023
We had some issues with your purchases that appeared as non referrals and Irene, our dedicated account manager, not only solved the problem but taught us how to take care of the problem if the future if it arises again. All of it with patience and in a kindly and efficiently manner. Thank you!
It was a pleasure assisting you with your concerns. Talk to you soon. :) - Irene
Oct. 30, 2023
When I had issue figuring out how to send the link to past customers Katherine helped out by providing the necessary articles. Then she gave helpful feedback on my campaign and how to make it better. Going above and beyond the help you ask for makes this a great company to partner with... and the app is pretty good too.
This is such an amazing feedback for me and our app. Thank you so much! I really appreciate it. - Katherine
Oct. 30, 2023
Lorraine was a great help and answered all the questions that I had. : )
It was my pleasure assisting you with your concerns. Please feel free to reach out anytime you need help. - Lorraine
Oct. 30, 2023
Great customer support by Lorraine - 10 out of 10.
You were such a delight to talk to as well. Thank you so much again for this review. - Lorraine
Oct. 27, 2023
JC was extremely helpful! Answered all my questions. The app is great I set the entire app up in under 30 minutes and tested it. All the questions I had were immediately answered via their live chat. I highly recommend + customer service is great. App is very clean and it seems like it is marketing-driven VS just an app that doesn't have much marketing drive. I think the developers of the app want you to have viral referral campaigns as it's a win-win compared to other affiliate apps which are not really prioritizing the success of the affiliate program. 5/5 stars
Thank you so much for this wonderful review. I'm really happy that you appreciated my assistance. Feel free to reach out anytime you need help. :) - JC
Oct. 26, 2023
Great app. Their customer support is fast and attentive.
You were awesome too! Thank you so much again for this review. :) - Jon
Oct. 26, 2023
Referral Candy is very sophisticated, yet very easy to set up and use it. Also, Lorraine was very helpful from the support side. We also had the please of being assisted by Jessa, who was very responsive and quick to find a solution to our needs. Great support!
Thank you for writing this amazing review! We're just here anytime you need our help. :) - Lorraine and Jessa
Oct. 26, 2023
Had a great Experience with the assistance of Cris & Lariza.
Thank you so much again for writing this review. We're so glad to have assisted you with your concerns. As always, feel free to reach out anytime you need assistance with your referral campaign. - Cris and Lariza
Oct. 24, 2023
The support agent, Cris, is very friendly and helpful. The app is also cool. Thank you Referral Candy!
It was a pleasure assisting you with your concerns. Thanks so much again for this review! - Cris
Oct. 23, 2023
Thanks for all the help JC! JC was super helpful in resolving a problem we had and review our settings to make sure things were setup ok. Great service!
We really apprecite this feedback from you. Thank you so much and please reach out anytime you need assistance. :) - JC
Oct. 23, 2023
The customer Service helped me to figure it out. Will try the app soon. So far it is great
We're excited for you to try our referral program, and thank you as well for your time today and for writing this review. :) - Katherine
Oct. 11, 2023
Jon was super helpful with the setup of our referral campaign. He had great patience and answered all our questions.
Thanks as well for your patience and it was a pleasure helping you out. - Jon
Oct. 4, 2023
Great service! Innah knew exactly what we needed help with!
Awesome! Thank you so much for writing this review. Let us know anytime you need help. - Innah
Oct. 3, 2023
I'm in the process of setting up my first campaign with Referral Candy. Currently, some of the issues I've had will be solved with some planned updates they will be doing (right now, only one campaign can be active, and other non-active campaigns can't be edited while the campaign is active). Once this is solved, that will help. I chatted with Jon, and he was very helpful in providing direction for a "workaround" as well as alternative ways that I can solve the hiccups in the campaign set up. Thank you Jon.
Thank you so much for this helpful feedback. We have also raised your concern with our product team. Please do let us know if you need anything else and we will be glad to assist you. :) - Jon
Oct. 2, 2023
Installed Referral Candy to have a refer a friend program on our website and the installation process was straightforward and simple. Had a slight issue with the font but the support team helped us out almost immediately. Special thanks to JC from the support team who helped with some font issues we were having. The issue was escalated and response was given fast which helped to solve the issue without any delays.
Thank you so much and hope I was able to answer all your concerns. As always, feel free to reach out when you need assistance. :) - JC
Sept. 26, 2023
Great customer referral app and customer service by Innah! She answered all of our questions very quickly and was a ton of help. We highly recommend Referral Candy. Their platform is easy to use and gives all the flexibility that we need to launch our program!
We're happy to know that our referral program is a great help to your store which is our ultimate goal for all our merchants. Thank you so much again for writing this amazing feedback. :) - Innah