Referral Candy & Affiliate
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Great support from JC. Knowledgable and quick help. Cheers!
I really appreciate this. Thank you so much and feel free to reach out anytime you need help. :) - JC
They have such a great support team! Irene was quick to solve my problem, in a very friendly but a professional manner! I would happily deal with her again :)
I also look forward to hearing from you soon and help you with anything about your referral program! Thank you again for this review. - Irene
Overall the product is easy to use but very poor in execution. You have to create what seems like a million discount codes which clutter your shopify discounts area. You have a seperate tool to upload your look and feel which is archaic and not very intuitive. No gamification and little customisation on what is offered. Overall the product is very poor especially given the other products on the market.
We appreciate the feedback. Seriously. I noticed you guys signed up again right after the first account was cancelled. We are very eager to make your ReferralCandy experience better the second time around. In the meantime, let me go over some of the concerns raised in the review and see if that can help get things sorted: "easy to use but poor in execution" We work hard to simplify the process for most merchants regardless of size, but we understand how execution wise that it sometimes may not be the most optimized experience for the more larger sized merchants. "millions of discount codes" We have had this raised in the past, and we're looking at long term fixes with our product team. In the meantime, we do append prefixes to all our discount codes to allow you to easily filter out/in any ReferralCandy generated codes. "Separate tool to update look and feel, feels archaic" I'm with you on this. We have heard this before from other clients and we have been diligently getting our product folks to pay attention to this feedback "No gamification" We currently don’t offer a loyalty-type of program as we’re focused on referrals and have been for the past 10 years. Referrals differ from a loyalty program as referrals focus on getting your store new customers - less hoop jumping for your customers, just straight up rewards to successful referrals I look forward to hearing back from you. My team and I will be ready to assist. - Jaime R
Katherine was extremely helpful and was able to process my request in no time. Thank you for your great service!
It was a great pleasure assisting you with your concerns, and thanks as well for this review. I really appreciate it. :) - Katherine
JC was and still is very helpful in helping us setting up everything. Looking forward to see how it all works.
I had a great time talking to you and helping you out with your concerns! Happy holidays! :) - JC
Thank you for this review! :) - Irene
Jessa, were absolutely fantastic in helping me get started with ReferralCandy. Herexpertise and patience were invaluable, especially as I'm new to the world of referral programs. She took the time to understand my needs and tailor her recommendations accordingly, ensuring I got the most out of the platform. 5 stars out of 5!
Wow! This definitely made my day. Thank you so much for this wonderful review. :) - Jessa
we had lots of initial problems due to our needs, but JC helped us a lot thanks
I had a great time assisting you with your concerns. Thanks again for your patience and for writing a review for us. :) - JC
Innah was the best- thanks for the rapid, clear instructions!
You are most welcome, and thanks again for this review! :) - Innah
Excellent app. And Riz provides first-class support. If you are lucky enough to get any true influencers on your site, this program can really explode your sales! Once set up, it's essentially on auto-pilot. Easy to maintain. That's a huge plus, as many apps require maintenance and supervision.
I also had a great time assisting you! Thank you so much again for writing this review. - Katherine
Irene was super helpful in answering all my questions before I was ready and comfortable to switch my campaign to live. Very knowledgeable and patient!
You were such a delight to talk to. Thanks again for this awesome review. :) - Irene
Cris was awesome in helping us get the final pieces together with this app. She was immediately available when I asked a question in chat and found my problem within a couple of mins. What could have been a really annoying evening, she got me square and moving on faster than I ever expected! Thank you Cris!!
Glad to have resolved this concern for you and made your night easier. ;p Please do reach out anytime you need help, and thanks again for writing this review. -Cris
We've just started using with ReferralCandy. Their support team has been really responsive, helpful and thorough. I feel like they really want to help answer my questions and assist with my issues, rather than just treating me as a number. We're really happy with the responses we got. Thanks JC!
Yes, customer satisfaction and resolution is our top priority. I'm glad to have assisted you today. Thanks again for this review. :) - JC
EDIT NEW REVIEW 24.04.25 I am rating 10/10. You have personally given me lots of your time. Helped me understand the new program and your team on the chat box have been super supporting me to set it up. Glad I chose to stay working with you, seamless. I recently added the app to my shopify store. I'm a bit technically challenged and the team really helped me. I have used the chat box several times setting up and they are super quick to respond and help me. Katherine in particular was fantastic and even did a backend check to offer some tips to help me improve my set up. I will be back for help with the Klaviyo integration and cannot wait to see the impact of this fantastic app.
We are also excited to see how our referral program will help boost your sales! And again, thank you so much for writing this awesome review. Talk soon. :) - Katherine
Their customer service Ines is a very gentle and excellent good people, she helped me a lot, not only patiently reply to me but also very attentive to help me solve the problem, I really like her!
Thank you so much and it was a pleasure to have assisted you today. :) - Ines
Support team (JC specifically) was very helpful in guiding me through how to set up my program how I wanted!
Pleasure is all mine. Thanks again for this review and hope to see great results on your referral program. - JC
Great support from Irene. Took only 15 minutes total to get every question answered and never made me wait! The service is very flexible and easy to implement!
Thanks as well for your time and for writing this review. You may reach out anytime you need assistance. :) - Irene
great customer service and easy to set up
Thank you so much and it was a pleasure talking to you. :) - Innah
I'm behind the curve when it comes to technology but their chat staff helps me get answers quickly and guides me through questions. Katherine is solid as she helped me figure out my issues in minutes....painless.
We are always here to guide you all the way! ;p Thank you so much for this review. - Katherine
A big thank you to Ines, who answered all my questions quickly and clearly! Now all I have to do is launch my campaign!
You are very welcome, and thanks again for this feedback. We're hoping for the best on your referral campaign. - Ines
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