Referral Candy & Affiliate
ReferralCandy: Grow with Referrals & Affiliates for Shopify
Rating
4.9
feedback
1,470
chart
#646
All reviews
Review RSS Feed
Aug. 4, 2023
5 stars so far. We have only installed the App today and the setup has been really straightforward and Katherine was really helpful and answered all of our setup questions within minutes. We hope to see great results from such an easy to use App. And even better that it integrates with Klaviyo!
You're amazing! Thanks so much as well for this review. Please let us know if you have concerns in the future and we are here to help you out. - Katherine
Aug. 2, 2023
We encountered an issue with our billing that would have been very costly for our company. We shared the issue with Lorraine, who was a joy to liaise with on the issue, and who helped us process a refund that was due to our own careless error. This 5 Star review is fully deserved for the honesty and understanding that Referral Candy has demonstrated, and we're not certain many companies these days would go this extra mile for its customers. Would definitely recommend this company and its app.
Using app
About 1 month
Total reviews
4
Average rating
5.0
Please consider us again in the future should you need to run a referral campaign for your store. Thank you! :) - Lorraine
Aug. 1, 2023
Just got off chat with customer rep - Cris. She was so quick to resolve my problem obviously knows her stuff. She even went beyond and above to ensure i was more than please with the app. I rarely write reviews but she sure deserves an acknowledgment of her good work. Moreso the app is so easy to use and only app that could give me the customization i needed for a referral program.....i love the app and customer support was top notch.
Using app
About 2 hours
Total reviews
1
Average rating
5.0
Assisting our merchants is our top priority, and we also thank you for writing a wonderful feedback about our services. :) - Cris
July 29, 2023
Innah was super helpful and sweet. She helped us set up our first referral program through Klaviyo and Referral Candy!
You were also a delight to work with. Glad to have assisted you with your concerns. :) - Innah
July 27, 2023
I just got off a chat with their customer service rep. JC and he was AWESOME! I needed help with the referral program and looking for advice. JC was extremely helpful, patient, polite and took the time to explain everything thoroughly. I own Www.hotlinepepper.com and as a small business owner, it's very nice to receive helpful customer service like from JC. The website is very user-friendly and I highly recommend using Referral Candy . 5 STARS .Thank you so much.
You are awesome! Thanks again for writing this review and reach out to us anytime you need anything. :) - JC
July 18, 2023
So far I'm on the trial version but everything seems to be working great and the customer service is amazing, they're very quick in their replies and very thorough with their help. I had the pleasure to talk to JC who answered all my questions in the utmost detail and provided me with the help that I needed.
Customer satisfation is our utmost priority, and thank you so much for appreciating it and posting a feedback. :) - JC
July 14, 2023
Excellent customer support! JC has been supporting us since the beginning, from the implementation and setup until the pick up of the program! thanks JC!
Thank you so much for this review. Please reach out anytime you need help. :) - JC
July 3, 2023
Ines was very fast and helpful when I needed support and the GUI is very comprehensible. Overall very pleased so far!
We're so glad to hear that! Thank you so much for writing a great feedback about our services. :) - Ines
June 26, 2023
Lorraine Garcia coming through with the killer customer service! Extremely attentive, thorough and happy to answer all the questions I had! One of the best things about referral candy for me!
Client satisfaction is our top priority, so we always strive to deliver the best customer experience. Thanks so much for this great review. :) - Lorraine
June 26, 2023
day 1 on trial version - support on setup is AMAZING - JC went thru everything - off to a great start
We are looking forward to see great results from your referral campaign as the months/years go on! Thank you for this review, by the way. :) - JC
June 25, 2023
I had hard time integrating ReferralCandy with Shopify. Specifically, it was my Klaviyo part. JC asked for my screen record and precisely pinpointed which step I missed. It was a prompt response and a swift resolution. I went on finished my set up. I am very happy with JC's support!
Pleasure is all mine. Thank you so much for your time and patience today, and for writing an amazing feedback about our support and app. :) - JC
June 22, 2023
JC from Referral Candy was immediately responsive once I signed up late at night. He immediately made contact, enabled me to onboard myself at a quick pace and then followed up to cover off on questions the next day that had come up during onboarding. He proactively outlined best practices that were most relevant once he reviewed my initial setup and then went through a live/engaging Q&A on my outstanding questions. 10 out of 10 service!
This type of feedback helps me and our team to always deliver the best product and customer service. We can't thank you enough for writing such a beautiful review about ReferralCandy in general! :) - JC
June 21, 2023
Very easy to setup and JC was very helpful with recommendations to get things setup up properly based upon our use case.
Thanks for this great feedback! We're super excited to see how your customers would benefit from your referral program. - JC
June 21, 2023
Appreciated ease of use and supports availability. Ines was extremely nice and helpful. Definitwly reccomed to start referral program
We look forward to seeing great results in your referral campaign! Thank you. - Ines
June 12, 2023
Cris from Referral Candy has been of amazing assistance getting our domains live with ease! Highly recommend this app and Cris!
You were such a delight to talk to as well. Thanks again for writing this review. :) - Cris
July 18, 2023
Easy to set up, support was great - Kathrine was really effective at getting us help with the last steps of our testing and deployment. No referrals - didn't work for us, and totally overran our discounts tab.
Thanks for writing all these amazing and honest feedback. We super appreciate it! :) - Katherine
May 26, 2023
Jessa is so helpful when it comes to set up and getting the best results from our affiliate and refer a friend schemes. Can recommend!
Glad you can now start using our services and get your customers to start referring their friends! Thank you again for this review. - Jessa
May 18, 2023
Amazing support, Chris is great and makes sure that I have everything I need. Support also customized different things, which made everything super smooth. Highly recommend!
You've been amazing to work with as well! Thank you so much for writing this feedback. I really appreciate it. :) - Cris
May 12, 2023
Great app and the support is amazing. I had one bug and the fixed in less than 24hs. Thank you very much Ines and team for everything!
We are here to help you anytime. I'm so happy that you've taken the time to write a review about our services. :) - Ines
May 11, 2023
Easy to setup and user friendly platform! Furthermore, JC from customer service was really helpful and responsive, sharing best practices and tips!
It was my pleasure assisting you with your concerns. Thank you!! :) - JC