Referral Candy & Affiliate
Affiliate & referral marketing, all in one app
Rating
4.9
feedback
1,455
chart
#1,757
All reviews
Review RSS Feed
Oct. 19, 2022
We were looking for a referral app & out of all of the ones we searched for, this has been the easiest to set up. They also have a reliable customer support team & the referrals work!
Thank you for your kind words! We appreciate the review.
Oct. 18, 2022
Great customer service, especially JON! Looking forward to seeing what this app can do. Hopeful it provides some results.
Thank you so much for this review! Please do not hesitate to reach out to us anytime you need help.
Oct. 13, 2022
Support is amazing, thank you Jessa for being understanding and clear with the information. Cant wait to try the program
Happy to know that you like our services! Looking forward to an awesome performance of your referral program. -Jessa
Oct. 13, 2022
Great app and amazing support from their team! Pretty easy to install and set up despite how complex the functionality is.
Thank you for your kind words! We appreciate the review.
Oct. 13, 2022
Great app and even better support. I received very helpful support from Katherine who would not stop providing support until my query was sorted. Thank you so much
Thank you so much for this wonderful review! Please do not hesitate to reach out to us anytime you need help. - Katherine
Oct. 12, 2022
App is working nicely and looks good. A lot of things work out of the box and are easy to configure/update. Their customer support is also very helpful and responds quickly.
Happy to know that you liked our services. Looking forward to an awesome performance of your referral program.
Oct. 12, 2022
@Jon Dolor helps us a lot with our inquiries. Deserve 5 stars. I appreciate the fast response of Jon
Thank you for your kind words! I appreciate the review. - Jon
Oct. 6, 2022
I am new to the platform, still learning and evaluating the ROI but . Great support. Reached out to Katherine and she helped me fix exactly what I needed SUPER quick!!
Thanks for the review! I appreciate it! Let me know when something comes up; I'm always here to help! - Katherine
Oct. 6, 2022
Setup was very simple and the support was friendly & fast. We had a question and Jon responded to our email quickly with a solution!
Happy to know that you liked our services. Looking forward to an awesome performance of your referral program. - Jon
Oct. 6, 2022
We use this ReferalCandy to manage our referal system, and we're quite pleased with the way it's set up. Especially considering it provides integrations with other services that we use, as well as an API that we do interact with. Not only that, but they also provide a good customer support, where they respond quickly, and they inform us about any new breaking changes that happen on their end or Shopify's end, like recently where we got a helpful heads up from Cris about a recent change in the platform, where he made sure we stay cerrectly setup.
Thank you so much for the review. Your kind words inspire us to do great everyday! I appreciate you! - Cris
Oct. 5, 2022
i spoke to assistant jon and he was really helpful. He gave me the time I needed and solved any of my curiosities, thank you very much for the good assistance
Thank you for your kind words! I appreciate the review. - Jon
Sept. 29, 2022
We had an issue with signing-up. Katherine helped us to resolve the issue and was a great support throughout every stage. The customer service is great.
You are most welcome, and it was great talking to you. :) - Katherine
Sept. 29, 2022
A very useful app. Very versatile and with numerous features for boosting return. Also, their customer service is excellent. Jon was very helpful and professional and sorted my query quickly and effectively.
We are so glad that you liked our services. Looking forward to an awesome performance of your referral program. :) - Jon
Oct. 3, 2022
The only communication with customer service is by email, no phone number to call, and they take a few days in responding. The app doesn't even work like it is supposed to and keeps spamming my customer with invitations that don´t even work
Hi there. Our sincerest apologies if you had a hard time setting up the campaign. One of our success managers will be reaching out to you via chat and email to help you with your concerns. We're hoping to hear from you real soon. :) UPDATE: Hi there. Looks like you got in touch with one of our success managers via chat last Friday. We're wondering if the concern you raised was resolved or you need further assistance? We will be sending you another email today so we can fully assist you with any other concerns you many have, and hopefully schedule a call with you. Looking forward to hear form you again. :)
Sept. 22, 2022
We had a few hiccups getting started with our Klaviyo integration but Jon was highly responsive and escalated the issue as appropriate. Looking forward to launching our referral program!
We are also looking forward to see great performance from your referral program. Thanks for this review by the way. :) - Jon
Sept. 21, 2022
We couldn't even get through the setup, which should have been the easiest thing to do. The email templates don't work like any WYSIWYG system I've EVER seen, and you're obligated to find an outside developer to do very simple tasks like fix the mandatory social icon links that are in the default template. Their customer service leaves a lot to be desired, and since we couldn't get past step 1, I can't review the actual platform performance. With our poor experience, I would NOT recommend this to anyone. There are multiple other options out there, and we've been able to get an alternative all setup and running in less than 10% of the time spent fighting with the ReferralCandy platform.
Hi Abby, I'm sorry the set up experience wasn't to your expectations. I agree that our developer mode can be tricky, and your detailed review will help us make a better product. Although our support team did try to help, perhaps we could have jumped on a call (which we do regularly) to address your growing frustration over the setup process. I appreciate you leaving us a review and thanks as well for trying out ReferralCandy! - Jaime R.
Sept. 19, 2022
Great support service by JC! Lightning fast, friendly and problem is fixed in no time! Super job! :)
It was my pleasure assisting you. Please reach out anytime you need help. :) - Jc
Sept. 19, 2022
This is a fantastic app for referrals that has almost everything you need. More importantly, the support I received from JC has been awesome, timely, and greatly needed. I wouldn't hesitate to recommend this app. One tiny feature that could be added to make the best integrated app would be rewards for certain actions by customers: sharing on social media, following an insta page, etc
I appreciate this feedback so much. Thank you for your time today and looking forward to seeing great results form your campaign. :) - Jc
Sept. 15, 2022
Fantastic app, and the support is mega! I've never had support this good before from online chat, not only did Hannah resolve my issue really quickly, and with a really nice, friendly manner, she also picked up on something I'd missed (I'd not added custom imagery and info in the social sharing section) and sent me a screen grab, and gave me a link to where I could go in and edit it. Fantastic, I wish all other firms offered online support like this!!
It was a pleasure assisting you today. Thank you sooo much for this awesome review, I really appreciate it! :) - Hannah
Sept. 15, 2022
Referral Candy is great. We just start using it, but it has basically everything we need. The only thing is that the referral widget (the little gift icon) is a bit too small to notice. We really love the landing page (embedded widget) and it can be added to our navigation to increase impressions. Customer support is super helpful & responsive. Thanks Benz & JC for helping us out!
We are so happy that you're enjoying our services and we're excited to see great results from your campaign. :) - Benz and Jc