All reviews

Rating Breakdown

  • 5
    90% (1,305 ratings)
  • 4
    8% (117 ratings)
  • 3
    1% (10 ratings)
  • 2
    0% (6 ratings)
  • 1
    1% (12 ratings)

Reviews with Text

  • 99% (1,442)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 31, 2022

Very useful app. It's easy to set up and JC helped me responding to a lot of questions. Recommended!

Using app

About 1 hour

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for recommending us! It was a pleasure assisting you. - JC

5 / 5 Share

Aug. 30, 2022

When the setting was not right, customer service contacted us to let us know to correct the settings. Quick response on email. I am delighted to use this app.

Using app

30 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review!

5 / 5 Share

Aug. 30, 2022

We experienced some technical issues and Lorraine Garcia helped us fix them with dedication and efficiency. We couldn't have asked for a better support. Thanks Lorraine!

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words! I appreciate the review. - Lorraine

4 / 5 Share

Aug. 30, 2022

App support is too good but in app you need to give the more feature like where we want to show that pages and popup these kind of option if you give so it's more easy to integrate.

Using app

5 days

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for the review and feedback. Feel free to contact us whenever you need assistance!

5 / 5 Share

Aug. 29, 2022

We came across this app to drive sales and noticed we weren't getting results. I reached out to Jon for advice on ways to improve our referral program and he provided useful tips and followed up with me quickly. He was super friendly and helpful & in a matter of that time, we got our first referral order!

Using app

3 months

Total reviews

13

Average rating

5.0

Developer Reply

Nice! I'm happy things worked out the way we expected. Hit us up whenever you need any assistance! - Jon

5 / 5 Share

Aug. 29, 2022

Referral Candy was recommended to me by a trusted friend who works for a multi-$million wine company that uses it with great success. I just started an account today, but so far I’m 5-star pleased with the customer support (live chat). Jessa was very prompt and helpful in advising us on our very particular, not-so-straightforward needs. As I begin to set things up, the platform is proving to be streamlined and intuitive. Happy with their resources as well: the "How It Works" video is very helpful. So far, so good! Looking forward to launching our first referral campaign.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

I appreciate the review! Let us know whenever you need assistance! - Jessa

5 / 5 Share

Aug. 23, 2022

Jessa was super helpful in helping us get our referral program set-up! We haven't activated our program yet, but the good customer service makes me more confident.

Using app

11 days

Total reviews

12

Average rating

4.8

Developer Reply

I'm glad I was able to help with your set-up! Just send us a message when you have additional questions. We're happy to help! - Jessa

5 / 5 Share

Aug. 22, 2022

Great app, very intuitive UI. Amazing customer support from Cris who helped me with integration issues. Quick response and helpful suggestions. 5 stars all around

Store

Ballet

Using app

About 1 month

Total reviews

5

Average rating

5.0

Developer Reply

Aww! Thank you so much for the review. You're a delight to speak with too! I appreciate you! _ Cris

5 / 5 Share

Aug. 17, 2022

Valerie Villacorta and Jelsen really helped troubleshoot with the set up. They were both responsive and polite. Thank you!

Using app

About 2 years

Total reviews

7

Average rating

4.9

Developer Reply

You are most definitely welcome! Thank you for your review! - Val and Jelson

4 / 5 Share

Aug. 17, 2022

The setup is not ideal, took us a few weeks to get it up and running but the service was great. Cris @referralcandy is a trooper.

Store

Plant B

Using app

Almost 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your review! Don't hesitate to hit us up whenever you have questions! _ Cris

5 / 5 Share

Aug. 16, 2022

My company just launched our referral program and so far we have had a great experience with Referral Candy. Our support manager, Valerie Villacorta, has been very helpful with setting us up on the app.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for appreciating the support! Let us know if you need further assistance; we are here to help! _ Val

5 / 5 Share

Aug. 15, 2022

Great application, great team to support us with all the features. A must try for all the users of shopify!

Using app

About 2 months

Total reviews

4

Average rating

5.0

Developer Reply

Yaaayy! Thank you for this awesome review. looking forward to seeing great results on your campaign :) - Cris

5 / 5 Share

Aug. 12, 2022

The app is great! Super straight forward and Jon was really helpful!! If you're looking for a quick solution and something easy to implement, I'd recommend this app!

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

What an awesome feedback. Thank you so much for this, I really appreciate it. :) - Jon

5 / 5 Share

Aug. 8, 2022

Great app and functionality but the best part has got to be the customer support. Special thanks to Jelson for exceptional customer support and patience regarding our issue - 10/10.

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! I appreciate it! - Jelson

5 / 5 Share

Aug. 7, 2022

Great app. Had an issue last week and it was quickly resolved with the help of Katherine. Will continue using, thank you for the assistance.

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

I'm glad I was of help! Hit us up whenever you need assistance. - Katherine

5 / 5 Share

Aug. 3, 2022

This app is really powerful and has a tonne of new features since I first used it several years ago. Really streamlined and does exactly what we want with minimal input required from me. Very glad I installed it and I'm excited to grow our referral program! Also, by far the best customer service that I have received from any app team. Lorraine, Valerie and Jessa have been great, thanks for all the help!

Using app

12 months

Total reviews

2

Average rating

5.0

Developer Reply

Our team is delighted to have been of assistance! We appreciate you being with us throughout the years!

5 / 5 Share

Aug. 1, 2022

Support is very reactive and reply in few minutes, Jon was helpful and kind, need to test more the app but looks promising

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

I'm grateful for your review! It was a pleasure to assist you. - Jon

5 / 5 Share

July 29, 2022

I've enjoyed working with Referral Candy and wanted to note that my contact, Jon Dolor, was a great help in resolving my account concerns and was kind enough to follow up on communication to ensure that we were taken care of!

Using app

Almost 2 years

Total reviews

3

Average rating

3.7

Developer Reply

Thank you for your kind words! I'm definitely delighted to have been able to assist you! - Jon

5 / 5 Share

July 28, 2022

Onboarding session with Cris Lopez Cris was very helpful and throughout. I now feel more confident managing Refferal Candy for my organisation. Thanks Cris!

Using app

About 2 months

Total reviews

8

Average rating

5.0

Developer Reply

Aww, that's great to hear! I'm glad I was able to help! - Cris

5 / 5 Share

July 27, 2022

Great customer service! Thank you so much Hannah! She is very responsive to help me fix the problem, and follow up with me!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

It's my pleasure to have assisted you today. Thanks also for your time today. :) - Hannah