Referral Candy & Affiliate
All reviews
Just downloaded this app. Katherine has been great at helping me set everything up. Looking forward to the referrals coming in!
We're also excited to see those referrals! Thank you for this review. - Katherine
Very kind and fast support. I was directly invited to a zoom meeting, where i got explained everything perfectly! Thank You very much and keep up the great work!
Glad to have assisted you with your concerns, and thanks for the review. -Benz
Jon from support was super helpful, friendly, and efficient. I have always had good help from Referral Candy so keep up the good work!
Thank you so much for this incredible review, I really appreciate it. -Jon
Support is responsive and helpful. I was able to get email responses over the weekend which I did not expect. The app is fairly easy to navigate, but I appreciate Referral Candy's responsiveness when it is not for me.
We're very glad you're happy with us and our app! If you need help, just let us know - Cris
We tried implementing this app a while back, but some tech bugs put it on hold. Cris was incredibly helpful and informative throughout the process - letting us know when bugs were fixed, walked us through installation and setup, and continued to answer any questions we had moving forward. Overall a really great experience with Cris and we're excited to see what the referral program can do!
Thanks so much for your patience! We're always here to help you out. If you have any concerns, just let us know. - Cris
Excellent customer service (Jelson), prompt responses with thorough solutions. Some improvements can be made with the automation of the program such as having an automated notification when the review period for a referral is about to end. This would make it less likely for us to miss any returns made.
Thank you for writing a review and for the feedback. I really appreciate it. :) - Jelson
Good app, easy to use. Also has excellent customer service via live chat, which many other apps do not have
I'm glad you liked our services and thank you for your good feedback on our chat services. - Jon
It is my first time using Referral Candy. I want to say thank you to JC from the support team. Really patient and help me to find the right solution. Great support!
It has been a pleasure assisting you on your concern. Feel free to reach out anytime. - Jc
Awesome referral app! Very simple to use and the support team is the best. Would recommend this to anyone who is looking for a referral program.
Wow! Glad to hear you're happy with us! If you have any concerns, just let us know. - Derek
Have just been walked through on how to this app by JC, such a helpful chap. Has made the whole process understandable and easy to use, thank you!!
You're welcome and thanks for the review! Feel free to reach out to us if you have further questions - JC
Great customer service, JC was a guru when it came to understanding Referral Candy and our business. Total legend.
Thanks so much for the kind words! If you have any concerns, just let us know. - JC
Benz help me so fast ant very good. The service off the app is amazing! I hope the app works good too
Thanks for the review and we're so glad that you like our app! Please feel free to get back to us anytime you need help. - Benz
The app is great because you can offer product gift to advocate and not only coupons and the customer service is great ! Thanks Cris for your help ! But I put only 3* because the app cannot work with SEAL subscription and Seal subscription is the only subscription's app working with stripe. (In France we don't have a lot of choice...) I really would love the referral program works with subscription's products... I hope it will change in the future ;-)
We appreciate your feedback! We understand that there are compatibility limitations in your region. Rest assured this has been raised with our product team. Should you want to try us again in the future, just let us know.
Katherine was incredibly helpful in getting everything off the ground for me and answering all my stupid questions. Very good and responsive support!
Hey, no question is ever stupid! 😉 We always welcome curious minds! Thanks for the review! - Katherine
Jon was really helpful and answered my questions quickly and clearly. He explained how we can update/change discounts in the future for past customers.
Thanks so much for the review! For anything else about the platform, we're here for you! - Jon
I'm new to the app and i had quite a lot of questions. Cris and Derek were very helpful and answered everything.
Glad to be of service! If you need further help, just let us know - Cris
We're quite new to this app and the lovely Mardie was very helpful in answering all my questions. Excited to see how it performs. Thanks again.
We're excited for you too! If you have questions, just let us know - Mardie
Lorraine helped me a lot today with an issue I couldn't figure out as well as helping me modifying our settings. She was very helpful and great customer service!
Happy to be of service! Feel free to reach out! - Lorraine
It's easy to set up referral program and customer support is great. Thank you for promptly handling the matter with care Cris and Jelson :)
Thanks so much for the review! If you need further help, just let us know - Cris
Just had a chat with Katherine and our Account Rep Valerie to resolve an issue that came up. They were able to make the adjustment for one of our referrers that will make a big difference. It's the little things that Referral Candy does that make it a great App and company to work with.
We're glad to hear you are liking our app and our service! Feel free to reach out any time! - Katherine
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