All reviews

Rating Breakdown

  • 5
    90% (1,305 ratings)
  • 4
    8% (117 ratings)
  • 3
    1% (10 ratings)
  • 2
    0% (6 ratings)
  • 1
    1% (12 ratings)

Reviews with Text

  • 99% (1,442)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 25, 2022

Amazing app with incredible chat support. All the support personnel was very helpful in resolving the queries. Thank you guys!

Using app

21 days

Total reviews

6

Average rating

5.0

Developer Reply

Thanks so much! Glad I could help. — Katherine

5 / 5 Share

Jan. 25, 2022

Great customer support, especially from Katherine! Helped make onboarding with the platform a breeze

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the review! Reach out any time! — Katherine

5 / 5 Share

Jan. 24, 2022

Excellent customer support - I had some trouble setting everything up, but Valerie was super quick to help.

Store

Fjorden

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for the review! We're here for you if you need further help - Valerie

5 / 5 Share

Jan. 24, 2022

I had problems with integration but with excellent help and service from Caye, it was solved within no time.

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Glad to be of service! If you have any concerns, just let us know. - Caye

5 / 5 Share

Jan. 21, 2022

We use this app to get our customers set up with a referral code. So far everything about it has been great. The customer service is OUTSTANDING as well. We are very happy with referral candy!

Using app

Almost 2 years

Total reviews

6

Average rating

4.2

Developer Reply

Thank you for your kind words. Cris will be delighted to hear it! - Tom

5 / 5 Share

Jan. 21, 2022

JC was very helpful in helping our team to locate and solve the issue we had encountered. He's been responsive, patient, and very professional. Thanks

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for five stars! Reach out any time! - JC

5 / 5 Share

Jan. 20, 2022

Really some of the best customer service of all the apps on the Shopify app store. We've worked with a dozen or so apps and Referral Candy is one of the most responsive, hardworking, and dedicated teams we've come across (thanks Tom & Derek!!)

Store

Joe'y

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for leaving us a review! We're glad that we were able to help! — Tom

4 / 5 Share

Jan. 19, 2022

Great customer service from Val. Just started with the app and looking forward to seeing how it improves sales!

Using app

2 days

Total reviews

3

Average rating

4.3

Developer Reply

Thanks so much! Glad I could help. — Val

5 / 5 Share

Aug. 3, 2022

Great app! Very simple to use. Valerie, Jessa, and Derek were really helpful during the entire onboarding process. Super helpful team.

Using app

7 months

Total reviews

7

Average rating

5.0

Developer Reply

We're so glad to hear your feedback! If you have any concerns, just let us know. - Valerie

5 / 5 Share

Jan. 18, 2022

Support has been amazing - super quick & responsive & Katherine has been so so helpful making it super easy to get it all live and running. Would recommend!

Using app

About 1 month

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for the feedback! Reach out any time! - Katherine

5 / 5 Share

Jan. 15, 2022

Great customer service! Thanks Jon and Benz for helping answer my question so fast! Really appreciate the follow ups.

Using app

8 days

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for your kind review! I'll be sure to let Jon and Benz know! - Tom

5 / 5 Share

Jan. 13, 2022

The customer is superb! Benz is very nice and helpful to give solutions and advice! Thank you very much!

Using app

1 day

Total reviews

3

Average rating

5.0

Developer Reply

We're glad Benz was able to help! - Tom

5 / 5 Share

Jan. 10, 2022

Thank you so much to Cris for his support when we were face to a problem. I helped us a lot! Very good support service :)

Store

Epycure

Using app

About 1 month

Total reviews

6

Average rating

5.0

Developer Reply

We're always there to help! Feel free to let us know if you need further assistance! - Cris

5 / 5 Share

Jan. 3, 2022

Thanks to Dwight and his Team our issue (emails upload) got fixed straight away and so far referral candy seems to be a great addition for our customers! Thanks again guys!

Store

Praep

Using app

About 2 months

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for your kind review! I'll be sure to let Dwight know! - Tom

5 / 5 Share

Dec. 29, 2021

Great app for a small business. Easy enough to set up and anything you don't understand, their support will help with. Valerie was super helpful and consistent in reaching out & checking in on me. Thanks Valerie!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

We're glad to help! Reach out any time! - Valerie

5 / 5 Share

Dec. 23, 2021

Very good plug-ins and excellent customer service. Then I hope the technical support of the technical team can be more in place. In that case, the plug-in will be more perfect

Store

EMKE

Using app

3 months

Total reviews

10

Average rating

4.6

Developer Reply

We're glad Caye was able to help! - Tom

5 / 5 Share

Dec. 21, 2021

good support - great help and right away available. it looks like we found a good referral program..

Using app

43 minutes

Total reviews

3

Average rating

4.0

Developer Reply

Thanks so much! Glad I could help. — Benz

4 / 5 Share

Dec. 16, 2021

Stats are not very complete and it is hard to follow your perfs. But the support is super reactive. Katherine was really helpful ! I wanted to make some changes on the app and she helped me a lot ! Thanks !

Using app

7 months

Total reviews

5

Average rating

4.8

Developer Reply

We appreciate and value your feedback! If you have any concerns, just let us know. - Katherine

5 / 5 Share

Dec. 16, 2021

I just started to use this app so I'm still not sure how much it could be effective but I'm hoping it will work well for our business! When I had some questions about how the app works, Jelson and Benz explained it so well. The customer service is pretty impressive!

Using app

5 days

Total reviews

11

Average rating

5.0

Developer Reply

Thanks for your kind review! I'll be sure to let Jelson and Benz know! - Tom

5 / 5 Share

Dec. 15, 2021

The app is great, still haven't seen how customers react. But their customer service is amazing! They literally explained everything I needed help with. Thank you Mardie, Benz and Jon :)

Store

JuvaBun

Using app

20 days

Total reviews

8

Average rating

5.0

Developer Reply

We're glad to hear you were delighted! If there's anything unclear with the app, just let us know - Derek