Referral Candy & Affiliate
ReferralCandy: Grow with Referrals & Affiliates for Shopify
Rating
4.8
feedback
2,175
chart
#912
All reviews
Rating Breakdown
Dec. 23, 2021
Very good plug-ins and excellent customer service. Then I hope the technical support of the technical team can be more in place. In that case, the plug-in will be more perfect
We're glad Caye was able to help! - Tom
Dec. 21, 2021
Cris was super helpful as we launched our refer a friend program :) very quick to reply and even followed up to see how it was working!
Glad to be of help! Reach out any time! - Cris
Dec. 21, 2021
good support - great help and right away available. it looks like we found a good referral program..
Thanks so much! Glad I could help. — Benz
Dec. 20, 2021
A good app that is easy to set up. The Referralcandy support-team is great! JC was very helpful and nice.
You're welcome! If you have any concerns, just let us know. - JC
Dec. 16, 2021
Stats are not very complete and it is hard to follow your perfs. But the support is super reactive. Katherine was really helpful ! I wanted to make some changes on the app and she helped me a lot ! Thanks !
We appreciate and value your feedback! If you have any concerns, just let us know. - Katherine
Dec. 16, 2021
Great support from Jon! Only thing i wish was better was the ability to pay invoices manually so we can control payments.
Thanks for the feedback! If you have any concerns, just let us know. - Jon
Dec. 16, 2021
I just started to use this app so I'm still not sure how much it could be effective but I'm hoping it will work well for our business! When I had some questions about how the app works, Jelson and Benz explained it so well. The customer service is pretty impressive!
Thanks for your kind review! I'll be sure to let Jelson and Benz know! - Tom
Dec. 15, 2021
The app is great, still haven't seen how customers react. But their customer service is amazing! They literally explained everything I needed help with. Thank you Mardie, Benz and Jon :)
We're glad to hear you were delighted! If there's anything unclear with the app, just let us know - Derek
Dec. 15, 2021
I cannot say anything about the performance yet but the setup was very easy. One thing that I'd like to change is to ease the switch between languages. This was a bit of a hassle since I needed to translate a lot of phrases from English to German manually. Other than that everything was great. The customer support I received from Benz, Jelson and Cris was outstanding. Thank you guys!
Thanks so much for the feedback! If you have any concerns, just let us know. - Derek
Dec. 15, 2021
Mardie was very helpful in helping me set up Referral Candy. She walked me through the whole process until I was able to get everything sorted out. I was impressed with her customer service
We're glad to hear we impressed you! If you need further help, feel free to reach out! - Mardie
Dec. 13, 2021
Mardie on the customer service team was great! Ran me through how each email and notification delivered to our customers!
Thanks so much for the review! Reach out any time! - Mardie
Dec. 13, 2021
The support is the best I have seen so far. Each step of the way you can chat with them and they support you every step of the way.
Using app
About 3 years
Total reviews
1
Average rating
5.0
We're glad Benz was able to help! - Tom
Dec. 10, 2021
I have yet to activate the app, but I am very impressed with the setup process so far. I have already used the chat to get clarification and Lorraine was very helpful. I can't wait to see how this app helps in my referral program.
Glad to be of service! If you need help, just let us know - Lorraine
Dec. 10, 2021
We thought we had a good referral program going but results were dismal. We started using the Referral Candy app and the first day referrals went up substantially and continued every day since. Trying to learn more about the app I got things messed up and didn't know what to do - that's when Jon Dolor contacted me. He told me he could see I was having a problem, I explained it to him and like magic he fixed it! Love this app for the results, the ease of use and for the amazing support of the staff!
We're so happy to hear of your feedback! If you have any concerns, just let us know. - Jon
Dec. 8, 2021
The app is easy to use. Looking to get more sales. Dwight has been responsive. Highly recommended!!!
Thank you so much for the review! — Dwight
Dec. 8, 2021
Mardie really helped me out achieve my goals and had answers for all my questions! Really good customer support!
Thanks so much! Glad I could help. — Mardie
Dec. 7, 2021
I'm happy with JC's kind support. I could start using ReferralCandy quickly thanks to his great introduction.
We're glad JC was able to help! - Tom
Dec. 6, 2021
JC is really helpful and patient. The response from the team is instant. Great service and support!
Thanks so much! Glad I could help. — JC
Dec. 6, 2021
Terrible deal for store owners. On top of the $50/month, they take 5% commission on the next THREE orders for each referred customer (it's in the fine print). Say your average order value is $100. You'll pay them $15 for each referral. Why would I do this when there are plenty of apps that charge a flat rate of $50/month. Or when I can pay FB ads $5 to acquire a new customer? You'll also have to factor in the cost of referral discounts (assuming 10% coupons for referred and referrer, $100 AOV, that's another $20 in cost. Your app looks well thought out, but please reconsider your revenue model.
Hey there, I appreciate you taking the time to leave us a review, and for saying ReferralCandy is a well thought out product. I noticed you were browsing our pricing page and can see how it may have caused a misunderstanding. I would love the opportunity to get your thoughts on how we can better present our pricing offers, as well as clear up any confusion. Our team will reach out to arrange a call at your convenience. - Jaime R.
Dec. 6, 2021
Super friendly support team, eager to help you get all set! Looking forward to seeing results from this referral app. Special thanks to Lorraine and Mardie! :)
Thank you for the kind words! If you need help, feel free to reach out - Derek