All reviews

Rating Breakdown

  • 5
    90% (1,305 ratings)
  • 4
    8% (117 ratings)
  • 3
    1% (10 ratings)
  • 2
    0% (6 ratings)
  • 1
    1% (12 ratings)

Reviews with Text

  • 99% (1,442)
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5 / 5 Share

Dec. 13, 2021

Mardie on the customer service team was great! Ran me through how each email and notification delivered to our customers!

Store

Apothia

Using app

About 1 month

Total reviews

5

Average rating

4.2

Developer Reply

Thanks so much for the review! Reach out any time! - Mardie

5 / 5 Share

Dec. 13, 2021

The support is the best I have seen so far. Each step of the way you can chat with them and they support you every step of the way.

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

We're glad Benz was able to help! - Tom

5 / 5 Share

Dec. 10, 2021

We thought we had a good referral program going but results were dismal. We started using the Referral Candy app and the first day referrals went up substantially and continued every day since. Trying to learn more about the app I got things messed up and didn't know what to do - that's when Jon Dolor contacted me. He told me he could see I was having a problem, I explained it to him and like magic he fixed it! Love this app for the results, the ease of use and for the amazing support of the staff!

Using app

Over 1 year

Total reviews

5

Average rating

4.2

Developer Reply

We're so happy to hear of your feedback! If you have any concerns, just let us know. - Jon

5 / 5 Share

Dec. 8, 2021

The app is easy to use. Looking to get more sales. Dwight has been responsive. Highly recommended!!!

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the review! — Dwight

5 / 5 Share

Dec. 7, 2021

I'm happy with JC's kind support. I could start using ReferralCandy quickly thanks to his great introduction.

Using app

4 days

Total reviews

5

Average rating

4.8

Developer Reply

We're glad JC was able to help! - Tom

3 / 5 Share

Dec. 6, 2021

Terrible deal for store owners. On top of the $50/month, they take 5% commission on the next THREE orders for each referred customer (it's in the fine print). Say your average order value is $100. You'll pay them $15 for each referral. Why would I do this when there are plenty of apps that charge a flat rate of $50/month. Or when I can pay FB ads $5 to acquire a new customer? You'll also have to factor in the cost of referral discounts (assuming 10% coupons for referred and referrer, $100 AOV, that's another $20 in cost. Your app looks well thought out, but please reconsider your revenue model.

Store

Reveil

Using app

7 minutes

Total reviews

22

Average rating

3.4

Developer Reply

Hey there, I appreciate you taking the time to leave us a review, and for saying ReferralCandy is a well thought out product. I noticed you were browsing our pricing page and can see how it may have caused a misunderstanding. I would love the opportunity to get your thoughts on how we can better present our pricing offers, as well as clear up any confusion. Our team will reach out to arrange a call at your convenience. - Jaime R.

4 / 5 Share

Dec. 3, 2021

Super App! Klappt alles hervorragend. Wir sind sehr glücklich über den guten Support und die Funktionen.

Store

Ölich

Using app

About 23 hours

Total reviews

6

Average rating

4.8

Developer Reply

Thank you so much for the feedback! If you need further help, feel free to let us know! - Jon

5 / 5 Share

Dec. 2, 2021

Good and fast customer service. Very helpful and did as much as they could to help get me set up. Mardie was a lot of help.

Using app

Over 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the review! If you need further help, just let us know! - Mardie

5 / 5 Share

Dec. 1, 2021

Great service! I really liked the explanation on how to get started with this application. Benz and Hanna helped me figure it out, answered the most difficult questions in spite of my fluffy English. Incredibly recommend

Using app

12 days

Total reviews

4

Average rating

5.0

Developer Reply

We're glad Benz and Hannah was able to help! - Tom

5 / 5 Share

Nov. 29, 2021

Easy set up and excellent customer service! Jelson was always very helpful and took the time to help us step by step to solve our problem. He also took every opportunity to give us additional recommendations to improve our program.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much! Glad I could help. — Jelson

5 / 5 Share

Nov. 24, 2021

We haven't implemented the app yet but so far their customer support has been great. Maddie was very quick to reply and assist.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

We're here for you if you need further help. You can always reach out to us! - Mardie

5 / 5 Share

Nov. 24, 2021

Amazing customer support! Cris was a great help - I can count on him to assist me with any questions that I have. Thank you!

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for the feedback! If you need help again, just let us know - Cris

5 / 5 Share

Nov. 24, 2021

I just reached out for the customer service and the guy named dwight was so very helpful and assisted us for over 1 hr on call,now we got all our questions clear,cant wait to work with dwight again,and will definitely try using the referral app ,thank you referral !thank you dwight!

Using app

About 5 hours

Total reviews

2

Average rating

5.0

Developer Reply

We're glad you're happy! Reach out any time! - Dwight

5 / 5 Share

Nov. 23, 2021

Jon was extremely helpful and available. Thanks to him I will managed to get my referral programm ready :) Léonore

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

We're glad to be of help in launching your referral program! If you have any concerns, just let us know. - Jon

5 / 5 Share

Nov. 23, 2021

Jon was very helpful and answered all of my questions very quickly. I would recommend this app to any Shopify store owner.

Using app

7 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for the recommendation! Reach out any time! - Jon

5 / 5 Share

Nov. 16, 2021

Best support in the world!! The app is also very intuitive to use and user-friendly to integrate. Nothing bad to say about it!

Using app

21 days

Total reviews

3

Average rating

5.0

Developer Reply

We're so honored to hear of your feedback! If you need any assistance, just let us know! - Lorraine

5 / 5 Share

Nov. 15, 2021

We used this App to help build our database of customers and have already had our first referral within less than a week of setting up.

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

So glad to hear of your feedback! If you have any concerns, just let us know. - Jon

5 / 5 Share

Nov. 10, 2021

Excellent Experience and Top Customer Support. Keep on developing features please! Like name sharing which is directly integrated at the checkout page

Using app

5 months

Total reviews

15

Average rating

4.6

Developer Reply

Thanks for your kind review! I'll be sure to let Caye know! - Tom

5 / 5 Share

Nov. 10, 2021

Benz assisted us for around 6 hours over chat and zoom call trying to figure out how to implement the referral link into the new Klaviyo. We're very grateful for her help and patience.

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

We're glad Benz was able to help! - Tom

5 / 5 Share

Nov. 6, 2021

Cris was very responsive and helped me resolve an issue immediately - and with such a nice way about him!!

Using app

30 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words. Cris will be delighted to hear it! - Tom