All reviews

Rating Breakdown

  • 5
    89% (1,941 ratings)
  • 4
    9% (189 ratings)
  • 3
    1% (18 ratings)
  • 2
    0% (9 ratings)
  • 1
    1% (17 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 23, 2021

Very good plug-ins and excellent customer service. Then I hope the technical support of the technical team can be more in place. In that case, the plug-in will be more perfect

Store

EMKE

Using app

7 months

Total reviews

8

Average rating

4.5

Developer Reply

We're glad Caye was able to help! - Tom

5 / 5 Share

Dec. 21, 2021

Cris was super helpful as we launched our refer a friend program :) very quick to reply and even followed up to see how it was working!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Glad to be of help! Reach out any time! - Cris

5 / 5 Share

Dec. 21, 2021

good support - great help and right away available. it looks like we found a good referral program..

Using app

43 minutes

Total reviews

3

Average rating

4.0

Developer Reply

Thanks so much! Glad I could help. — Benz

4 / 5 Share

Dec. 20, 2021

A good app that is easy to set up. The Referralcandy support-team is great! JC was very helpful and nice.

Using app

9 months

Total reviews

2

Average rating

4.5

Developer Reply

You're welcome! If you have any concerns, just let us know. - JC

4 / 5 Share

Dec. 16, 2021

Stats are not very complete and it is hard to follow your perfs. But the support is super reactive. Katherine was really helpful ! I wanted to make some changes on the app and she helped me a lot ! Thanks !

Using app

9 months

Total reviews

5

Average rating

4.8

Developer Reply

We appreciate and value your feedback! If you have any concerns, just let us know. - Katherine

4 / 5 Share

Dec. 16, 2021

Great support from Jon! Only thing i wish was better was the ability to pay invoices manually so we can control payments.

Using app

About 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for the feedback! If you have any concerns, just let us know. - Jon

5 / 5 Share

Dec. 16, 2021

I just started to use this app so I'm still not sure how much it could be effective but I'm hoping it will work well for our business! When I had some questions about how the app works, Jelson and Benz explained it so well. The customer service is pretty impressive!

Using app

28 days

Total reviews

10

Average rating

5.0

Developer Reply

Thanks for your kind review! I'll be sure to let Jelson and Benz know! - Tom

5 / 5 Share

Dec. 15, 2021

The app is great, still haven't seen how customers react. But their customer service is amazing! They literally explained everything I needed help with. Thank you Mardie, Benz and Jon :)

Store

JuvaBun

Using app

11 months

Total reviews

8

Average rating

5.0

Developer Reply

We're glad to hear you were delighted! If there's anything unclear with the app, just let us know - Derek

5 / 5 Share

Dec. 15, 2021

I cannot say anything about the performance yet but the setup was very easy. One thing that I'd like to change is to ease the switch between languages. This was a bit of a hassle since I needed to translate a lot of phrases from English to German manually. Other than that everything was great. The customer support I received from Benz, Jelson and Cris was outstanding. Thank you guys!

Using app

Over 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Thanks so much for the feedback! If you have any concerns, just let us know. - Derek

5 / 5 Share

Dec. 15, 2021

Mardie was very helpful in helping me set up Referral Candy. She walked me through the whole process until I was able to get everything sorted out. I was impressed with her customer service

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

We're glad to hear we impressed you! If you need further help, feel free to reach out! - Mardie

5 / 5 Share

Dec. 13, 2021

Mardie on the customer service team was great! Ran me through how each email and notification delivered to our customers!

Store

Apothia

Using app

6 months

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for the review! Reach out any time! - Mardie

5 / 5 Share

Dec. 13, 2021

The support is the best I have seen so far. Each step of the way you can chat with them and they support you every step of the way.

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

We're glad Benz was able to help! - Tom

5 / 5 Share

Dec. 10, 2021

I have yet to activate the app, but I am very impressed with the setup process so far. I have already used the chat to get clarification and Lorraine was very helpful. I can't wait to see how this app helps in my referral program.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Glad to be of service! If you need help, just let us know - Lorraine

5 / 5 Share

Dec. 10, 2021

We thought we had a good referral program going but results were dismal. We started using the Referral Candy app and the first day referrals went up substantially and continued every day since. Trying to learn more about the app I got things messed up and didn't know what to do - that's when Jon Dolor contacted me. He told me he could see I was having a problem, I explained it to him and like magic he fixed it! Love this app for the results, the ease of use and for the amazing support of the staff!

Using app

Over 2 years

Total reviews

5

Average rating

4.2

Developer Reply

We're so happy to hear of your feedback! If you have any concerns, just let us know. - Jon

5 / 5 Share

Dec. 8, 2021

The app is easy to use. Looking to get more sales. Dwight has been responsive. Highly recommended!!!

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the review! — Dwight

5 / 5 Share

Dec. 8, 2021

Mardie really helped me out achieve my goals and had answers for all my questions! Really good customer support!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much! Glad I could help. — Mardie

5 / 5 Share

Dec. 7, 2021

I'm happy with JC's kind support. I could start using ReferralCandy quickly thanks to his great introduction.

Using app

About 1 year

Total reviews

5

Average rating

4.8

Developer Reply

We're glad JC was able to help! - Tom

5 / 5 Share

Dec. 6, 2021

JC is really helpful and patient. The response from the team is instant. Great service and support!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much! Glad I could help. — JC

3 / 5 Share

Dec. 6, 2021

Terrible deal for store owners. On top of the $50/month, they take 5% commission on the next THREE orders for each referred customer (it's in the fine print). Say your average order value is $100. You'll pay them $15 for each referral. Why would I do this when there are plenty of apps that charge a flat rate of $50/month. Or when I can pay FB ads $5 to acquire a new customer? You'll also have to factor in the cost of referral discounts (assuming 10% coupons for referred and referrer, $100 AOV, that's another $20 in cost. Your app looks well thought out, but please reconsider your revenue model.

Store

Reveil

Using app

8 minutes

Total reviews

22

Average rating

3.4

Developer Reply

Hey there, I appreciate you taking the time to leave us a review, and for saying ReferralCandy is a well thought out product. I noticed you were browsing our pricing page and can see how it may have caused a misunderstanding. I would love the opportunity to get your thoughts on how we can better present our pricing offers, as well as clear up any confusion. Our team will reach out to arrange a call at your convenience. - Jaime R.

5 / 5 Share

Dec. 6, 2021

Super friendly support team, eager to help you get all set! Looking forward to seeing results from this referral app. Special thanks to Lorraine and Mardie! :)

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the kind words! If you need help, feel free to reach out - Derek